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    • I received a Claim Form issued on 19 Jul 2021. The claimant is ParkingEye Limited.    The alleged offence took place on 22/10/2019. The particulars of claim read as follows:   "Claim for monies outstanding from the Defendant in relation to a Parking Charge (reference xxxxxx/xxxxxx) issued on 25/10/2019. The signage clearly displayed throughput University Hospital of Wales, Cardiff - Staff 4, Heath Park, Cardiff, CF14 4XW states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and consitions, including auhotisation being required for parking, by which those who park agree to be bound (the contract). ParkingEye's ANPR system captured vehicle xxxxx entering and leaving the site on 22/10/2019, and parking without authorisation. Pursuant to Sch 4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach."   As they claim the PCN was issued in October 2019, I do not recall receiving anything in the post. I did receive a Final notice of Debt Recovery from dcbl, demanding £140. However, it had no reference on the letter so I just ignored it. I logged on to ParkingEye's portal to access photographic evidence and did not manage to find the complete PCN, however, there were just two pictures of the car with a time stamp (please see the attached files). I have copied the parking charge details from ParkingEye's website:   Parking charge details Parking Charge Reference: xxxxxx Vehicle Registration Number: xxxxxx Contravention date/time: 22/10/2019 19:41:52 Contravention location: University Hospital of Wales, Cardiff - Staff 4 Location address: Heath Park, Cardiff, CF14 4XW Stay duration: 0 hours 30 minutes Allowed duration: 0 hours 10 minutes Status: Open Outstanding balance: £155.00 (Please allow 24 hours after payment for it to be reflected on the balance)   I do not recall parking there, however I may have entered the car on multiple occasions on the day to turn the car around.   I visited the car park yesterday to take some pictures (please see the second attached file)   I have completed the AOS on moneyclaim.gov.uk   I am looking to file my defence based on the following points: The photographic evidence supplied by the claimant does not prove the car parked in the above mentioned car park. It just shows the front and the back of the car with two different time stamps. The notice which states that it is a staff car park is located right at the end of the car park, which is not noticeable as you approach the car park and the board seems fairly new to me, the claimant has not provided any proof to suggest that it was there when the alleged alleged offence took place? As they have allowed a 10 minute grace period, a £70 charge for 20 minutes is unreasonable.   Any advice would be much appreciated!! Thanks a lot. Parking Eye 2-converted.pdf 20210725_232345-converted_compressed.pdf
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    • Just need a bit of clarification on this. I run my own online business so I think I've got it right, but just good to have some clarification. I bought some items via ibidder auction site. Typically trade and liquidated items for sale there.  The items were men's fragrances and as I gather, auctioneers skip out of a load of the legal consumer right act jargon (from what I recall). Anyway. Several of these fragrances arrived smashed to bits. I logged it with the auction house with all photo's and evidence, and the staff responding even agreed with me that it was clearly damaged in transit.  Anyway, rather than refund me right away or ask me to return said damaged items to get a refund (as should happen right? After all, they pay insurance for their own benefit, to protect themselves as the sender), they put a claim in without refunding me. It's like they have been waiting for compensation to pay me, and if that didn't happen, it's no money for me.  To stop this getting long, the courier refused the claim because the items they sent were prohibited. Terms state anything made partly of wholly of glass won't be compensated and even so, fragrance rules is no more than 4 per parcel (they sent me around 10). Of course that's not my fault, they are responsible for shipment of goods and if they choose to cut corners, then regardless of it being trade lots, that's on them, not me. They've breached compensation terms of the courier and yet because of them not getting compensation, they wont give me my money back, even though they agreed from the evidence that items were clearly damaged in transit.  My thoughts on this (please tell me if I'm wrong): First port of call as they aren't forthcoming via emails is to put the pressure on them. Truthful bad reviews on sites like trustpilot will surely make them want to do the right thing? (That step is already done, by all means I'm happy to hear that I was wrong or it was stupid).   If that fails then it's down to an LBA, not just for the amount lost out on but also for loss of value of other items in the package (glass, liquid damage to those items reducing the value) and reasonable hours lost where instead of putting into my own business, I've been dealing with them.    The sum is low, some £50 or so. Yet it's the principal. I have to deal with customers day in, day out and if I cut corners by not fully insuring shipments, then it's me who takes the brunt and has to refund the customer anyway, so why should another businesses risk mean I've lost out? Thanks
    • both pages are in the earlier upload LFI   dx  
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VWFS and Equifax

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I had car finance with VWFS,

in 2011 I wanted to sell the car and settle the finance,

I asked for a settlement figure which they provided.



I paid the settlement figure and obtained a letter stating they had no interest in the vehicle.


On Equifax (via clearscore) it shows very oddly that I was a month behind from June 2011 until mid 2012,

I settled with them the day I sold the vehicle.


On Noddle it shows that there was a balance of 13 grand still during that period.



I have raised disputes with both agencies.



If VWFS fail to respond to the agencies do they have to remove the information?

(20 days in and nothing yet from VWFS)





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send a copy of the letter to VWFS

give them 14 days to remove the incorrect markers

else you will escalate your complaint to the ICO

and also seek financial compensation for the damage these markers have caused.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for your advice, VWFS have replied to Equifax and have simply confirmed the information is correct with no explanation at all :-(


I have replied as you suggested and also sent a copy of the letter/attached it to the dispute on


Noddle have come back and VWFS have given them the same one line reply that the information is correct.


I have also replied as per your advice to them, lets see what they come back with.


I'm going to try and ring VWFS and see how they can justify their claims, there is no way they would write a letter saying they have no financial interest in a vehicle with 13 grand owing on it, grrrrrrr

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Just spoken with VWFS, and the finance department who deals with disputes are now off until January!


From the notes she can see I had settled,

they say I cancelled my debit after settling but there was a payment due hence showing a month in arrears,

she can't explain the balance of 13 grand.


Nowhere on their letter did it say I had to make further payments

nor was I advised of such at the time,



they admit they have never written to me about this outstanding amount which was £379 a single payment not 13 grand.

According to the notes they decided to write the amount off in 2012 hence ending the account.


I guess worst case if they amend it 379 looks better than 13 grand

but I feel its a bit unfair as it's their error really.

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It seems strange that when you asked for a settlement figure that any outstanding payments would have been included the figure owed.



Of course they may have done that at the time and not been picked up by Accounts.


You could also ask which payment was missing and then ask your bank for the statement for that month to confirm whether you did pay it at the time.



But if you still have the letter stating that you no longer owed any money that should settle things.

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  • 2 weeks later...

I have provided the letter to both equifax and callcredit,


in their e-mails to both agencies VWFS admit that the balance on the account is wrong yet they won't amend it,


I have pointed this out to both that the minimum that should be done is for them to correct the balance and prove that they have ever asked me for that payment,


I think it's a tad unfair that they expect me to be mystic,

I believed at the time that what I was paying was full and final settlement,

they didn't inform me otherwise so that's their mistake surely.


The credit agency says I should go to the financial ombudsman,

I have seen the ICO mentioned on here....which one should I go to?


Many thanks,



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The FOS used to charge £550 back in 2014 to investigate complaints against companies.

I imagine that figure would be higher now.


I shouldn't think that VWS would be stupid enough to argue this case when they are obviously in the wrong so would probably amend your report rather than pay up.


Should they cave in it is up to you to decide whether to push to get compensation for their error and saying you owe £13000 when the figure at most is less than £400 is a big error.


Did you check with your bank to see if they had paid that outstanding amount since if you had that would compound their error.


On the other hand the ICO does deal with data protection and while they don't seem to charge companies for their investigations, they are pretty strong in dishing out fines


Whether they also suggest possible financial compensation I don't know but perhaps the threat of a large fine may be enough for CWS to settle with you.


Perhaps other with more knowledge of both organisations could also advise you.


I am bound to say that I am surprised that VWS have not amended your credit report.


It may be that Noddle are culpable too.

I don't see how they can just take the word of their client in the face of your evidence.

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My bank didn't make any further payments to them,

it's all a bit odd as finance companies are normally quick to send you a reminder should you be behind,


I have put my complaint to the ICO and fingers crossed something might happen soon.


It would be interesting to know when they entered this data as maybe they have done this long after the event after realising an error by their accounts team.

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