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    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
    • Thanks Man in the Middle and everyone it's greatly appreciated form was filled in online yesterday now just have to wait and see
    • Hi,    I'm almost done. One question is should I include a header with " Claimant's Trial Documents" or something similar and include a copy of my WX from the trial since that has the claim form defence and documents that were relied upon at trial so that the judge can see that? or should I assume they will already have those documents on the file and so simply include a short statement of case to show the case I intend to prove at the appeal should permission be granted. Since I've made a shorter concise statement of case setting out what I intend to prove at an appeal hearing I'm thinking maybe removing the header of "Documents/Exhibits for use for Permission to Appeal   " since the permission to appeal focuses on the grounds of law and so I'm thinking of just having   Appellant's documents Statement Of Case Skeleton Argument    Then a seperate category named Trial Documents Claim Form Defence Claimant's Witness statement Exhibibts to Claimant's trial witness statement   I'm wondering you think would be better, only because I don't reference a single exhibit in my appeal statement of case since I am just explaining the undeveloped points of law around why the judge is wrong since the  statement only focuses on permission, not the outcome of the appeal so there is no reference to any exhibits?   Or should I just remove exhibits and not add trial documents or exhibits on the understanding the judge will already have the trial documents and that if permission is granted I then include them in my appeal bundle.   Thanks   N/B My statement of case doesn't have the claim form or defence or any witness staements in. it is simply a short 4 page document setting out the claim history and the points I intend to prove at the final appeal hearing should permission be granted.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Phone Recyclers - no money, no phone, no response


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On 21st October 2016 I entered into a contract with PhoneRecyclers whereby they offered to pay me £80.00 for a fully functional Samsung Galaxy S4 i9505 LTE.

The device was posted to them on 25th October and I received an email from them on the 28th October claiming the phone was damaged and offering me £20.00.

 

This email went into my junk mail folder and I did not discover it until 7th November.

In their email they stated that my item had “LCD Bubbles” and “Dents all over the body” and offered me a reduced price of £20.

 

They also stated that if I was unhappy with the reduced offer to contact them immediately on the email address provided or call them on the number provided and they would cancel the order and send my item back to me.

(No mention of any fees for this). I disputed their evaluation on 7th November and requested that they cancelled my order and return my phone as per their instructions in the email they sent me.

 

They emailed me again on 9th November offering me a revised price of £26.00, which I also rejected, and instructed them to return my item to me again.

I got no response, so I emailed them on the 16th November asking for an update on my order, and again on the 17th November. They emailed me on the 18th November whereby they claimed they had tried to call me, but that they couldn’t get through. In this email they asked me to contact them on the number provided on their website to discuss my order.

 

I have tried repeatedly to call them on the number given, but this number continually tells me that all their advisers are busy and to email them, which I have also done repeatedly.

I emailed them on the 18th November stating that I had had no missed calls or voicemails and once again instructing them to cancel my order immediately and return my item to me.

 

They have emailed me again today asking me for a valid contact number so that you will try to contact me during working hours.

They have now been in possession of my Samsung Galaxy S4 i9505 LTE since the 28th October 2016 and I now believe it is their intention to defraud me of its full worth by claiming that the screen was damaged. I have now asked them on four separate occasions to return my item and given them reasonable opportunity to do so.

 

They have ignored these requests. I emailed them last on 22/11/16 giving them 14 days to either pay the full amount or return my phone.

 

The 14 days are up today. No money has been paid, the phone has not been returned and they have not acknowledged my last email, let alone responded to it.

 

Has anyone successfully taken this company to court?

 

What steps should I take next?

 

Any help gratefully received.

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First of all, please don't post solid blocks of text. Please put in proper punctuation spacing so that it makes it easier for people to help you. Otherwise it simply discourages people who otherwise would be prepared to spend time reading your story and supporting you.

 

On this occasion I've edited it for you.

 

I'm afraid that you've probably been had

 

Have a look at this forum and read stories there and you will start to understand http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?416-Cash4phones-DeviceBuyer-and-other-mobiles-to-cash-companies

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Thanks for responding. Apologies for the poor presentation, there were breaks between paragraphs prior to hitting the submit button. I had already read a great number of posts on the link you gave me, which inspired me to add my own story to drum up other evidence specifically regarding the company calling themselves "Phone Recyclers". I have reported to Trading Standards in any case.

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We spent years reporting Cash4phones to Trading Standards and no one ever took any notice. We reported it to Action Fraud and they refuse to take any information from us because we want ourselves the victims – even though we were speaking on behalf of lots of victims.

 

Action fraud generally seems to do nothing other than maybe gather some statistics. Trading standards now seems to have close themselves off and be inaccessible to the public and they see themselves as some kind of cloak and dagger operation. In fact if you want to get a message through to action fraud then apparently you have to do it through Citizens Advice. So far as I know, in order to speak to Citizens Advice and log a complaint, you have to make an appointment to go and see them. This may be wrong – please correct me.

 

In the end, it looked as if some action might just be about to have been taken in respect of Cash4phones when they went into liquidation. We know that there were at least £200,000 worth of debts. We know that there were also several thousands of unclaimed telephones which were then sold off by the administrator for a very cheap price and I believe that they went to somebody who is based in Cyprus. The people who are running the cash four phones [problem] were Cypriots.

 

Go figure.

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Funnily, Citizens Advice just got back to me about another case I reported to do with secondary ticketing (I am having no luck online at the moment whatsoever). I will email them and see what the outcome is. Am not hopeful, but am not prepared to roll over and accept defeat yet. Thank-you for the info, it is appreciated.

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What you could usefully do, if you have the time, is to trawl around the Internet and give them a one star review and let people know about what is going on. I'm sure that you're not the only victim – and I'm sure you won't be the last.

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By the way, the MO is exactly the same as Cash4phones. I expect that they are the same people or some of the same people.

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