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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Xercise4Less Cancellation Worries


Ulysses2281
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Hi,

in December last year,

I began a 12 month contract with Xercise4Less on their £9.99 a month promotion.

 

 

When I began this contract I was 16 years old, and since then I've only been to the gym about three times.

I'm 17 now, and on the 16th November, I paid them for the 12th time.

 

In May/June this year I missed a payment and paid their £25 admin fee.

I really want to cancel my membership, and wanted to earlier but I knew they are very funny with that, and did try once, and was told I was still within my contract.

 

 

I waited until I'd fulfilled the 12 month contract, which, since the first payment was in December, should have been in November, if that's correct?

 

Last night,

I tried to sign in on their website and discovered that they cannot even find my email address on their system, despite them withdrawing £9.99 from my debit card each month.

 

 

Worrying about cancelling and how Harlands goes after people for months afterwards has been causing me a lot of stress for the last 6 months and I really want to cancel my membership as soon as possible.

 

What should I do to cancel my membership, now that I should be out of the contract and am still 17?

 

Thanks for any help regarding this issue,

 

Ulysses

 

EDIT: I should also mention that I signed up myself, and my parents were not involved whatsoever.

Edited by Ulysses2281
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Hi Ulysses and welcome to CAG

 

Glad you posted here after my PM reply to you, and the "EDIT" info about no adult involvement is just what I wanted.

 

I wish you'd come here before paying the £25 admin fee as we'd have told you NOT to pay that in any circumstances. However, that's now history.

 

Send the following letter to X4Less Head Office :-

 

Dear sir or madam,

 

I refer to my membership at [xxxxx town/city] gym.

 

When I tried to cancel via your website because my initial minimum 12 month period was up, the system failed to recognise my email address.

 

In any event, I joined when I was 16 years old and am now 17. Accordingly I cannot be bound by your gym agreement with regard to payment.

 

Please accept this letter as my notice to quit immediately with no further payment.

 

Please also inform Harlands to cease all contact with me. If you allow them to harass me with ANY demand, I will make formal complaints to the relevant authorities without warning.

 

Yours faithfully,

 

Send this by letter and get a free Certificate of Posting which you'll keep for proof.

 

Let us know how they reply.

 

:-)

We could do with some help from you

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That's why you will keep the free Certificate of Posting, in case they say they didn't get the letter.

 

:-)

We could do with some help from you

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Hi Ulysses,

 

Only YOU can cancel a DD.

 

If you leave it active, Harlands will try to use it to collect any money they believe you owe.

 

Cancel it immediately.

 

:-)

We could do with some help from you

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I'll be able to send the letter tomorrow, but do I need to do anything specific at the Post Office when I do? And definitely close the DD right now? (forgive me if I get a little annoying, I get really anxious about these sort of things, heh)

 

EDIT: Because of their thing about needing to give them 30 days notice?

Edited by Ulysses2281
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Hi Ulysses,

 

All the info you need is in other threads here. You should read them whenever you can so you see just how Harlands, etc operate and how you're threatened with all sorts but they do nothing !

 

1. Take the letter to the PO and ask the counter staff for a free Certificate of Posting. Keep it for future use if needed. They'll take your payment and stick the letter in their post sack.

 

2. Send the letter to -

 

Xercise4Less

Unit 1

Kirkstall Industrial Estate

Leeds

West Yorkshire

LS4 2AZ

 

3. Put your address and your m/ship Ref. No. on the letter which should be printed off exactly as my draft above.

 

4. Cancel the DD mandate by contacting your bank at the earliest opportunity. Do it online now if you can.

 

We're here to help and support you so don't let this worry you. We've been helping folk deal with Harlands/CRS for many years. :wink:

 

:-)

We could do with some help from you

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Please re-read item #1 above.

 

No need to pay for RM Signed For delivery. Get a FREE Certificate of Posting.

 

Prob too late now but no worries.

 

:-)

We could do with some help from you

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Wait, I have an email from them.

 

 

everything is fine [name of the email]

 

Cancellations Head Office

2:45 PM (4 hours ago)

 

to me

 

Thank you for contacting Xercise4Less. In regards to cancelling your

membership, we can confirm that your account has now been cancelled.

Your 30 days' notice period starts from the day you submitted your

cancellation form.

 

Please do not cancel your direct debit as Xercise4Less will do this

for you as part of the cancellation process.

 

We are sad to see you go and hope you have enjoyed your time with us.

 

Healthy Regards,

 

Team Xercise4Less.

 

Please note this is an automated response and this inbox is not monitored.

Regards

 

 

Central Support Team

Head Office

Xercise4Less

Unit 1, Kirkstall Industrial Estate,

Kirkstall Road,

Leeds,

LS4 2AZ

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Hi Ulysses,

 

I think this is in response to the cancellation you made online.

 

Wait and see if they now reply to your written letter.

 

I trust you've already cancelled the DD mandate via your bank. If not do it now !!

 

I do not think you need to pay any more if you don't want to. And we'll be here to help you all the way.

 

:-)

We could do with some help from you

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Fine, but have you cancelled the DD.

 

You need to do that immediately.

 

:-)

We could do with some help from you

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Excellent, at least they can't get any funds out of your account via DD now.

 

Wait for their written response now.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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So their email above was a reply to your letter.

 

Very quick reply and maybe that's why they didn't read your letter properly. If they did, they'd see that you have no intention of paying them anything more.

 

Harlands/CRS or the gym will be in touch when they realise the DD is cancelled.

 

:-)

We could do with some help from you

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Hi Ulysses,

 

Don't bother guessing what may happen.

 

We'll deal with them in response to however they contact you.

 

:-)

We could do with some help from you

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  • 2 weeks later...

They sent a letter;

 

 

"Dear [My name],

 

re: Your membership to Xercise 4 Less

 

Harlands administer the collection of all payments due under your membership agreement with Xercise 4 Less. Youe bank have advised us that your December instalment has been returned unpaid "instruction cancelled".

 

You have therefore been charged a £ 25.00 administration fee which means you need to pay £ 34.99 to bring your account up to date. Call HARLANDS HELPLINE - 01444 449033 immediately so we can collect this by DEBIT / CREDIT card and reinstate your Direct Debit over the telephone. If you wish to pay by another method, you must still phone to discuss your options.

 

If you do not call us by 8 January 17 you will be charged a further £ 25.00 administration fee. The telephone lines are open 9.00am to 1.00pm and 2.00pm to 5.00pm Monday to Friday.

 

Yours sincerely,

 

 

Harlands"

 

 

 

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