Jump to content


  • Tweets

  • Posts

    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
  • Our picks

rs500man

MBNA - PPI Claims - Advice required

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1147 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

first of all to say hello to all users. i am new here be gentle :). i have read the forum rules etc .

 

feel free to say hello and if i can help i will.

 

right down to the nitty gritty.

 

i have recently discovered i had ppi with mbna on 3 accounts out the 6 they told me i had in total

(possibly linked cards)

 

they are investigating the 3 they have told me about. is it worth me sending sar requests for the others. just read some old posts regarding dishonest mbna online. or am i barking up the wrong tree here.

 

grateful for any help or advice

 

all the best

Share this post


Link to post
Share on other sites

Are you sure you had three separate policies?

 

With linked cards, you usually just have the one policy.


Warning: Freemen of the Land Operate here. Think twice before accepting 'legal advice'.

Share this post


Link to post
Share on other sites

Hi thanks for replying

 

They sent me 3 separate letters for each of the 3 cards they investigating. Tbh my initial phonecall the guy on the phone was helpful. He told me the 6 numbers and what years they were from and which had ppi. 1 of the 3 cards is from 2002 and the other 2 are from 2003.

 

I have got 3 standard no ppi on cards letter for the 3 that they told me had no ppi stating the obvious I know.

Any thoughts ?

 

I can call mbna in am and report back weather they all 1 account or separate

 

Thanks

Share this post


Link to post
Share on other sites

Hello and Welcome rs500man,

 

I'd think it would be worth your while sending a SAR for all the information they have on you, cost you a £10 mind but could come up trumps.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites
Hello and Welcome rs500man,

 

I'd think it would be worth your while sending a SAR for all the information they have on you, cost you a £10 mind but could come up trumps.

 

 

 

Yeah I will do. Will keep thread updated

 

Thanks for your time and reply. Appreciated

Share this post


Link to post
Share on other sites

Spoke to mbna. They are all separate account and not linked.

Share this post


Link to post
Share on other sites

Had another letter saying will let me know by 12th October of any decision.on all accounts

Share this post


Link to post
Share on other sites
Had another letter saying will let me know by 12th October of any decision.on all accounts

 

Let's hope you get some good news.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

Hopefully mbna redress honestly. Tbh they have now said I've got ppi on an account they first said that never had it. See what happens after the 12th. See if they need to be sar'd . Will ask for the sheet versions etc etc

Share this post


Link to post
Share on other sites
See if they need to be sar'd .

 

Yes, It's always worth sending a SAR, more than likely the best £10 you'll ever spend.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

Yeah I've had a payout from barclays before I discovered cag. There sar deadline is coming up. Hoping they have been honest. Also mbna as above. I've read some of the past horror stories on here

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...