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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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More good reasons why you should avoid Vodafone


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Customer complaints about Vodafone soared towards the end of last year, according to the latest report from UK telecoms watchdog Ofcom.

The regulator says it recorded 32 complaints for every 100,000 of the firm's pay-monthly subscribers over the last three months of the year.

That is more than double the figure for the same period in 2014, at which point Vodafone was still the most complained about network.

The company blames an IT glitch.

The actual number of frustrated customers was probably higher as Ofcom only tracks the number of people who contacted it directly and not those who only complained to Vodafone itself.

 

 

http://www.bbc.com/news/technology-35925146

 

 

And of course the number is much higher than the ombudsman has recorded – and it is probably very much higher than anyone can possibly imagine.

 

Vodafone is competing with npower for the worst possible systems and the worst possible customer service.

 

Anyone considering getting a new mobile phone contract would do well to avoid Vodafone.

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The only IT glitch is the ever consistent

 

IT wasnt our fault!!

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Count me in again, today Vodafone failed to port my number correctly.

Calls can be made from the device, but cant be made to the device or data sessions.

 

Add on top of that the 4 months of billing issues, misinformation and the fact that they claimed i owe £12k and im fed up...

Its amazing isnt it... Bunch of idiots.... TBPH... Thats not an IT glitch.... thats just Chaos.

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12k? Were you ringing your mum via the"Atlantis" under water service portal, transferred through to pluto's satellite?

 

As Kris Kamara once said "Unbelievable Jeff"

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Vodafone royally messed up the account, its still ongoing, they even tried to temp me with a 30% discount off £12xxx but it had to be paid in 12 months, and even better than that - Monthly payment would have been £710....

Still ongoing, and im waiting for the DCA - preferably Lowell to come knocking.... They are in for a shock....

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If you are asked to deal with any matter via private message, PLEASE report it.

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Vodafone royally messed up the account, its still ongoing, they even tried to temp me with a 30% discount off £12xxx

 

Thats a terrible offer. I'd offer you a 50% discount off £12k you didnt owe me provided you payed it monthly over 12 months.

 

 

On a more constructive note.

 

Serves you right for setting a terrible example by being a customer-victim of them fkofilee.

 

You of all people have no excuse for being a customer of theirs do you?

 

You'll be telling us you are an Npower customer next.

 

Shame on you.

 

:jaw:

The Tory Legacy

Record high: Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling: Hospitals, Schools, council services, businesses and roads

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

 “Do I want to spend every Friday for the next five years in Clacton?”

Farage, Feb 2024 talking smack about the Peninsula town

.. before he decided he wanted their votes

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Now you mention it tobyjugg...

 

Npower had been giving me grief for a while lol...

Just messing...

 

But tots serius about Voda :p

Well porting issue resolved after kicking their 2nd tier team up the arse...

 

Hopefully Voda will sort themselves out soon...

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Now you mention it tobyjugg...

 

Npower had been giving me grief for a while lol...

Just messing...

 

hehehe

 

 

But tots serius about Voda :p

Well porting issue resolved after kicking their 2nd tier team up the arse...

 

Hopefully Voda will sort themselves out soon...

 

Its been a few years since I had those Oh so common issues with them, so I think real change, like with npower, VM, or three is sadly extremely unlikely.

The Tory Legacy

Record high: Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling: Hospitals, Schools, council services, businesses and roads

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

 “Do I want to spend every Friday for the next five years in Clacton?”

Farage, Feb 2024 talking smack about the Peninsula town

.. before he decided he wanted their votes

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