Worldpay Zinc card payment terminal - WP wont release funds - help

[Favour7]

Hello,

 

Please I need advice,

 

 

I wrote a pocket book for the first in my life and invited friends and family for the launching.

 

 

Before the event I got this new mobile card payment called Zinc from wordplay

no contract just pay as you go but initial you pay for the card reader.

 

 

I told them what I wanted to use it for, that I am going to launch a book

and with my past experience going to events like that people tend to use their debit card for payment.

 

 

Since the launch three months ago worldpay refused to release my fund to me.

The amount is well way under the amount advertised for one day transaction allowed by them.

 

 

The first reason withholding it according to them was that the amount was an unusual amount and I explained to them was that people supported me by a way of donating what they can afford and I gave them copies of the book.

 

 

They are still holding on it and said I have no way of proving by giving the receipt for the books.

I had to borrow money to pay for the printer and for the editing since they refused the release of the fund.

 

 

Please help.

[citizenB]

You should make contact with the Head/Registered office - if no joy from that, then you might have to go to the Ombudsman.

 

I cant see that their reason for keeping their grubby paws on your money makes any sense to me ?

[Favour7]

Thanks, both their head office and ombudsman have been contacted by me. when I did not get joy from their head office, contacted FOS which got in touch to them on my behalf and worldpay wrote back to me that they were doing the right thing and when they conclude their decision they will get back to me. which they have not and I call the fraud department spoke to the person dealing with my issue all what I was told is they have the right to withhold for 120days.