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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Currys/PC World Faulty Laptop


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Hi all

 

I am just back from spending 2 and half hours in a store arguing about the Sale of Goods Act.

 

I bought a Laptop online, which keeps freezing, so I phoned Customer Services and asked how I go about returning it, I was advised to just call into my local store and they will sort it all out. So off I go to said local store, only to be met with abuse by the General Manager. Anyway, the guy on the 'KnowHow' desk claims the Laptop is not faulty at all and therefore I can't have my refund, so I quote the SoGA and he said hes not allowed to talk to me about that, so I ask for the Manager, he comes over and again refuses to speak to me about this. He phones Customer Services and I speak to them and am put through to their 'Legal' Department, who also dismiss my claim, even though I quoted the SoGA to them. I also asked them for a Letter confirming why they were refusing my refund and why they think they are above the Law but they even refused to do that.

 

So I am now left with a faulty Laptop and no refund. Where do I stand on this? Can I pursue a Criminal case under the Consumer Protection from Unfair Trading Regulations 2008?

 

Thanks in advance.

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Your rights under SOGA is to allow the retailer the opportunity to properly inspect the Laptop and for them to repair, replace or refund if either the first two options is not available. They should have offered to take a look at the Laptop and for you to come back to the store later to see what they found out.

 

You would not have been able to Just go in store for a replacement Or refund. The customer service telephone operator you spoke to appears to have given you misleading advice.

 

Suggest you get on the phone to their head office to register a complaint about your experience.

We could do with some help from you.

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Have you run the diagnostic software on the laptop to see whether it can diagnose and fix the problem ? On Windows systems, you have options to find and fix faults, find software conflicts.

 

When you buy a new Laptop you often have to connect to the internet to download the latest updates and there can be loads of these. The pre installed software on the Laptop can be months out of date.

 

Can you describe the freeze problems you are having. When do these occur ? There are a few IT experts on this site who may be able to suggest solutions.

We could do with some help from you.

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The guy in the store ran some sort of diagnostic test, and said he found no fault.

 

When I am browsing or just on Facebook/Email etc, the Mouse starts to not respond and then the whole comp just freezes, I try pressing esc but nothing works, I had to force shut down on it to get it working again properly. This happened 3 times, I have not used it since.

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virus

 

 

download and run combofix

 

 

then use glary utils to clean the bloatware off it

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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or its wanting to do windows updates

and in needs to be left on a wired Ethernet connection for a couple of hours

 

 

when did you purchased it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I purchased it about 2 weeks ago but was on Holiday last week so couldn't return it. It was also doing this from brand new, can a virus be on it from scratch?

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The guy in the store ran some sort of diagnostic test, and said he found no fault.

 

When I am browsing or just on Facebook/Email etc, the Mouse starts to not respond and then the whole comp just freezes, I try pressing esc but nothing works, I had to force shut down on it to get it working again properly. This happened 3 times, I have not used it since.

 

Which Laptop is this ? Windows or Mac ?

 

Which internet browser are you using ?

 

When this problems occurs, see if you can identify what is running. If you have Windows updates, system updates for Laptop and internet data being loaded all at the same time, it may well freeze.

 

I have an Ipad, which has the same problem you mention. Sometimes you have to use a different internet browser, switch off automatic updates and don't load internet pages while updates are in progress. If it freezes again, leave it alone for say 10 minutes without tapping any buttons. It may unfreeze.

 

Another issue i find, is the amount of advertising on some internet sites, causes freezes, Downloading an add blocker might help.

 

It could well be a software problem that can be resolved.

We could do with some help from you.

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 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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I purchased it about 2 weeks ago but was on Holiday last week so couldn't return it. It was also doing this from brand new, can a virus be on it from scratch?

 

What anti virus or internet security is it running ?

 

I think you should try to go online, let any updates finish going through, before you attempt to use it.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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What anti virus or internet security is it running ?

 

I think you should try to go online, let any updates finish going through, before you attempt to use it.

 

Its an Acer Aspire Laptop, running Windows 8.1, it has McAfee Antivirus on it.

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Its an Acer Aspire Laptop, running Windows 8.1, it has McAfee Antivirus on it.

 

Think you will find this a common issue. Someone posted recently to say their laptop with Windows 8.1 and McAfee was taking 15 minutes to load a website, freezes, crashes etc. They tried to take it back to store without success as the laptop was not faulty. It is a software issue and there are fixes posted to sites online.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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There are various computer blogs with fixes and youtube videos.

 

E.g

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Give it a wired connection. To the internet

 

Log into it and GOTO the windows update site or click the link from the internet explorer tools icon

 

Check for and install all updates

Then restart and go back to it again

Till it has no more to update

 

If you want help

Stick team viewer on it and pm id and password

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sometimes you have to use a different internet browser, switch off automatic updates and don't load internet pages while updates are in progress.

 

If you have to do that to a new computer, then frankly it is not fit for purpose. Even an Atom chip should be able to cope with that.

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If you have to do that to a new computer, then frankly it is not fit for purpose. Even an Atom chip should be able to cope with that.

 

I believe it is not to do with the laptop, but the settings in Windows 8.1. It works normally, until you connect to the internet, when settings make it very slow or it freezes. Once the settings in Windows are corrected, you have a laptop that works properly.

 

I was actually talking about my ipad mini which struggles with internet, as the various mobile browsers have bugs. But the OP's problem is Windows settings.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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