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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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lowell/Carter claimform - old cap1 'debt'***Claim Struck Out***


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So the counterclaim is no good because CAP 1 say they don't own it any longer is that what you mean? And therefore lowells aren't liable to be sued by me as they never miss sold it?

 

Then how can I use this against them in mediation?

 

So should I put a fresh mcol claim in against CAP 1 for the PPI and let them figure it out themselves?

 

I appreciate your advice but I'm sure you can see why I am confused by what has been said. When I gave incorrect dates (due to being fearful of the dca reading these posts) it was made clear I was making life harder for you guys to advise (which was never my intention).

 

Thanks

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Cap 1 are still responsible for the miss selling of PPI and any separate claim could be issued against them or the FoS would deal with them direct.

 

Alternatively the PPI may be used as leverage in a Tomlin Order/Mediation...depends on how good you negotiate...as Lowell dont want the hassel and could agree a reduction just to get some kind of return.

 

I can understand your confusion but as advisers we all have have are own take on how to deal with claim and deal differently subject to who the claimant is and more importantly which Solicitor is acting..thats why we need to know who what when.

 

It is possible to issue a counter claim against Lowell on the PPI by bringing Cap 1 in as a third party to the counter claim...its complicated and can be messy and costly...so that is why you was probably advised not to consider a Counter claim in the first instance.

We could do with some help from you.

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as a side note

those statements carter sent

when was the last payment then?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and prior to that date the £1 payments go back every month without gaps

confirming your thoughts of the £1plan you were in?

 

 

in other words this £1 is not an isolated one?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and prior to that date the £1 payments go back every month without gaps

confirming your thoughts of the £1plan you were in?

 

 

No, strangely the month before that was no payment,

then (in reverse order)

a payment,

then two months before that no payments,

then a payment,

then no payment.

 

 

Prior to that I had made 9 straight payments of £1 with no missed payments

 

 

so it's pretty sporadic for the 7 months at the end hence my confusion at the start of the thread

- these gaps aren't something I would have done.

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just them processing things prob.

gotta admit the more I look at this the more it smells to me

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Morning all,

 

Another update - I dont know how significant this one might be, so I would appreciate some guidance about if or how I should respond.

 

Letter through from my local court, ordering that Lowell have to submit to the court before the end of next month:

 

- The original Credit agreement

 

- History of the operation of the account

 

- Copy of the notice of assignment served

 

In default of these the claim will stand struck out.

 

As we stand, all they have provided is a copy of the application form, not an agreement and certainly not the 'original' credit agreement. However, I am fairly sure they will submit what they have sent me, along with the various sets of T&C's, toe the judge in the hope he/she will be lenient towards them.

 

Also, the NOA they have served me, do they not also need to send proof that this was served by a registered service and the date of receipt etc? Not simply dropped in a post bag with a 2nd class stamp.

 

Have I got a reprieve here potentially, and can I do anything to highlight to the judge in advance that what they have submitted to me as an 'original' agreement is simply an application form?

 

Thanks all.

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So...its good that your defence has been followed by the Court and suitable directions have been issued...I assume this is a General Order or is it the Notice of Allocation?

 

No they do not have to to provide proof by way of registered post re the NoA...normal delivery is acceptable.

 

It is now as you state whether the Court will accept what they disclose as valid or invalid...we will see.

 

Andy

We could do with some help from you.

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Hi Andy,

 

All it says is N24 General form of Judgment or Order on the paperwork.

 

So this is it essentially, luck of the draw whether the judge decides to read the law as it should be interpreted or if he/she wishes to use their own opinion on the situation.

 

If they use their own opinion, rather than look for an original agreement from lowells, have I got grounds for appeal?

 

Thanks.

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Right you are.....so you have not received Notice of Allocation as yet but the court is ordering disclosure before it proceeds...which is good.Whether it is accepted or not and if so you will have opportunity to challenge later into the process....(on receipt of the Notice of Allocation should it get to that stage)

We could do with some help from you.

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Not if you have not received the Notice of Allocation...which contains the directions and time table...this is pre allocation disclosure...which is quite rare...but useful.

We could do with some help from you.

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Maybe being a bit simple here but...

 

We were given a NOA previously but this was when it was based out of the Northampton bulk processing centre. On page 3 I mentioned this and that it was allocated to small claims track.

 

We agreed to mediation etc but then a letter came through from our local court stating that it was going through the process with them as requested. We phoned and we're told that mediation would be attempted in due course and to await contact from the courts.

 

This original NOA would be void now, correct? Our new local judge wouldn't simply be relying on that information previously sent from a different court?

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That was the N180 (Directions Questionnaire) which you submitted ....

We could do with some help from you.

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Like I said, being a bit simple, sorry lol.

 

So this current situation is a good one really?

 

On one side the judge could see nothing but an application form with lots of generic T&Cs attached and strike it out...

 

Or he could side with the claimants and what they have produced, in which case we could appeal on the basis of this not being an enforceable agreement.

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Not appeal as such...challenge as (if) the claim proceeds (allocated) as stated this is quite rare to order pre allocation disclosure...so the court could strike this out before it even starts.

We could do with some help from you.

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Well in questioning why it's rare, I googled the judges name.

 

He doesn't like banks by the sound of things - lots in the local press about bank charges and him siding with claimants because he holds the banks in such contempt!

 

Makes you wonder what he will think of some DCA who are going to call an application form an agreement :!:

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He doesn't like banks by the sound of things

 

Handy to know...which Court:lol:

We could do with some help from you.

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  • 4 weeks later...
He doesn't like banks by the sound of things

 

Handy to know...which Court:lol:

 

Hi Andy,

 

I'm almost at the court deadline stage, is there anything I have to do to request the case to be struck out?

 

Just wondering if I need to be on the ball here or if the judge will automatically do this cone the deadline date and time.

 

Thanks

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well that went badly...

 

The judge received the docs from Carter (same as we had, a signed application form being passed off as an agreement) and has decided that is good enough to proceed with:

 

Small claims track allocation, court date and I have to contact the mediation service for a one hour session to try and resolve before the hearing.

 

The final paragraph states that because this order was made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.

 

where do I go from here? that makes no sense that the judge accepts an application form as an agreement.

 

Thanks

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