Car Warranty Advice

[Laura Cooke]

Son bought a vauxhall corsa automatic this year

it had its first mot recently on Friday

he was struggling to go up a hill when he went for a diagnostic reading saturday

said it showed it had a gear box problem.

 

On sunday he went to supermarket again it struggled to go up a hill and when he got home the coolant was bubbling.

He rang the number on his warranty and someone came out sunday night and did a diagnostic

they found same problem

towed the car to a depot belonging them then

 

 

yesterday vehicle was collected and taken for inspection by someone warranty deal with

apparently they cannot locate the problem and say it is not showing a fault

and driven it and it is ok,

 

 

say the warranty people not pay for extensive investigations and cannot look at it again till next Monday.

 

son had yesterday off work

 

 

today he used my vehicle until the fault is diagnosed

he is not entitled to a hire vehicle via the warranty.

 

What can son do

 

 

he needs a vehicle for work yet cannot get the warranty to provide one

 

 

did fault diagnosed odd that 2 diagnostic tests from seperate people showed a gear problem

yet these for the wrranty cannot find anything

 

 

so doesn`t know what to do next as he needs to get to work and can`t without a vehicle

 

Son suggested collecting vehicle back and using it

 

 

I said I advise against that if by driving it causes damage etc

you can bet your life the warranty people won`t stand to it

[Conniff]

So are you saying that the car is not changing down when you go up a hill ?

 

 

Check the gearbox oil first off, it should be very clean and a nice red colour. If there is any sign of brown colouring, the oil should be changed but it might already be too late and the bands are past adjustment.

[Laura Cooke]

Thanks Connif garage got it going they said it was misfiring we will see they changed plugs which they say were rusted up and spring coil charged him £99 odd it had mot and service August son said it drove home ok, spent day on phone to warranty and after sales at anycar.com hope it is ok but weird that 2 seperate diagnostic tests showed it to be gear box problems