Are Immediate Financial doing me over?

[Ftgab19]

Hi all again,

I owe a fair bit of debt and

I need to workout the best way to manage it.

I've only been on this website a few days reading a few posts on debt and

I've found that I might not only be about to manage it myself for free,

I could write off a fair bit of the debt because of the way it was sold to me.

 

What & Who I owe:- Name Balance

Payday Express £661.43

NCO Europe (Shop Direct) £294.95

Quick Quid £167.52

Certegy Ltd (FIS) £501.12 

Retail Credit Management Ltd £501.12

NatWest £314.18 

Total £2,440.32

Bit of background information when theses where taken out:-

All the payday loans EG: (Payday Express, Quick Quid)

where taken out when I was working cash in hand,

they couldn’t have done a proper background-check to make sure I could pay them back.

Also the Certegy Ltd and Retail Credit Management are chasing the same debt.

I took credit of some-sort to pay for a photo-shoot.

I still have the contract for it and once again can’t have been a background check because I was on JSA (Dole) when taking it out.

The NCO Europe is Littlewoods credit that’s been passed on.

There couldn’t have been a background-check on this either

because I wasn’t even working when taking it out.

And finally the

NatWest is an overdraft that keeps charging me because of an unarranged transfer

but they know I’m currently out of work.

My question is, have a lot of these debts been miss-sold?

Because I’ve read on here to send a letter like this to the payday lenders.

(Dear Sir/Madam

I have a payday loan agreement with your company and wish to make a complaint in relation to the product you sold me.

Your product has resulted in me suffering serious financial hardship and becoming unfairly indebted.

In particular, my ability to pay rent, mobile phone contract, overdraft, food, clothes and basic essentials.

I would not have suffered such detriment had your company complied with the relevant consumer credit laws in relation to my individual circumstances; in particular I believe: When I took out my payday loan the Representative APR and true costs of the borrowing was not made clear to me on your website and advertising. This was unfair and contrary to the Advertising Regulations and the Consumer Protection from Unfair Trading Regulations.

Your company also failed to provide me with the proper statutory pre-contractual information before I entered into the loan – including a clear explanation of the consequences of missing a payment, default and rollover charge. Had I known this, I would not have taken out the payday loan.

Your company again failed to provide me with adequate pre-contractual explanations on the suitability of payday loans in relation to particular types of use, and how much I would really have to pay and what would happen to me if I was unable to do so. Because of this failure, I have been significantly prejudiced and have suffered loss & hardship.

Your company also failed to properly assess my creditworthiness when you first lent me money contrary to section 55B of the Consumer Credit Act 1974, had you undertook a sufficient assessment I would not have incurred additional interest and default charges.

I would ask you to write-off the interest and charges you have applied to my loan. If you are not prepared to do so please explain why, within the statutory 8-week period, so I can take my complaint to the Financial Ombudsman Service.

In the meantime as this debt is in dispute please desist from debt collection or contacting me until this dispute is concluded.

Yours Sincerely,

,,,,,,)

And to the rest I should send a CCA Request like this.

(template removed please do not post templates in the open forum - dx]

[Ftgab19]

Hi all,

 

I sent out a CCA request to Certegy Ltd on the 30/10/2014, as advised on this site I had it sent with recorded delivery.

 

They signed for the letter on the 31/10/2014,

 

I printed out a copy of the proof of delivery for my records and waited for them to respond.

 

On the 07/11/2014 I received a letter from them in the post.

 

The letter was dated the 05/11/2014 and said:

 

Dear Sir,

 

Thank you for your letters dated 30th October 2014.

I would like to confirm that both Certegy Ltd and Retail Credit Management Ltd hold the same the information

and I have enclosed a copy of the agreement for you.

 

As a gesture of goodwill there will be no charge for this and I have returned your postal orders.

 

If I can be of any further help in this matter please do not hesitate to contact me on **** *** ****

 

Yours faithfully

Peter Hackett

Collections Manager

He also signed the letter.

 

 

Now that is how it was written,

Peter did put 'the' twice for some reason.

 

The copy they sent me is not readable at all,

not sure if it was the way it was printed or if they did it intentionally.

 

I also sent as you can probably guess a CCA request to Retail Credit Management,

I only did this because when I asked for my credit list from my DMC which I've now closed down due to it not being free and messing me around.

 

Their list said I owned both of the above company's the same money

and they both had the same REF Number.

 

My question is can they do this?

 

it seems they are trying to claim the debt twice,

surly they can't do this,

 

I'd also like some advice on where to go from here.

 

Many Thanks

Andrew

[havinastella]

You need to upload the attachments as PDF's.

 

And of course you don't owe both the same debt.

 

What is the debt?

[AndyOrch]

First step Andrew is to convert the above to pdf format then we can read them:-)

 

Andy

[Ftgab19]

Hi andyorch,

 

I tried uploading but it wont let me because i've not made 10 post yet.

 

And to answer havinastella it was a fixed sum loan agreement of £1.030 which i payed £200 upfront

so i only had £830.00 left to pay.

 

I made 5 payments of £69.16 before it became to much and i went on a DMC because i was only on JSA

 

i managed to pay £345.80 before i went on the DMC.

 

Si should of only had £484.20 left to pay

but my DMC said i owed Certegy Ltd and Retail Credit Management Ltd £501.12 each.

 

the CCA Document was what i signed

but like i said its unreadable to say the least.

 

I'd love to know the math they used to come up with me owing them £1,002.24.

[SabreSheep]

Send a subject access request to the dmc company

[dx100uk]

whos the DMC with

not fee paying I hope?

 

 

is this a payday loan or what?

 

 

never heard of these names?

dx

[dx100uk]

ah I see it was good idea that SAR to them.

 

 

what was the original debt with/about?

[Ftgab19]

Hi SabreSheep,

 

Thanks for the quick reply, how do i send a SAR? and is the purpose of this to get all the information on what the DMC did with my creditors?

 

Thanks

Andrew

[dx100uk]

click the sar link

 

 

you'll get everything they hold concerning you

 

 

who was the DMC?

 

 

dx

[Ftgab19]

Hi dx100uk,

 

The DMC was Immediate Financial and it was a paying one,

 

 

that's why i terminated my account with them on the 07/11/2014

 

 

they said something about 30days to negotiate a settlement with one of my low debt creditors

with the remaining money they collected from me whilst i was with the plan.

 

 

But I've not heard anything since.

 

It was a fixed sum loan agreement, well that's what it said on the contract anyway.

 

Thanks

Andrew

[dx100uk]

Certegy Ltd and Retail Credit Management are both debt collectors AFAIK

 

 

not the creditors of the loan you signed with who?

 

 

who was the OC for the loan?

[Ftgab19]

The loan was with a company called EZIPAY,

 

 

I've printed my SAR and will be sending it off tomorrow.

 

 

should i sign the SAR?

 

 

and is there any more steps i should be taking?

 

 

i have a few more creditors who's letters i've got back but i'll make another post about them.

 

Thanks

Andrew

[dx100uk]

aha

EZIPAY/Certegy Ltd are a aus based loan company

that specialise is casino/online gambling loans?

 

 

ring any bells

 

 

the sar can be signed [ Immediate Financial ]

[Ftgab19]

Hi dx100uk,

 

From what I've read on this website I'm not surprised the company's know each other, and

 

 

it wasn't for that it was for a photoshoot and what do you mean?

 

 

on my SAR i've just put

 

Yours Sincerely,

 

NAME PRINTED

[dx100uk]

sign the sar its a legal requirement.

 

 

aha spoof photo shoot charges then

 

 

we've seen several of them too.

 

 

ok so answers that then.

 

 

hence why it got passed on to lowlifes

lowlifes just feed other lowlife companies.

[Ftgab19]

Right ok I didn't know it was a legal requirement i'll sign the document. So should i just send the SAR to Immediate Financial? Should I not reply to the lowlifes letter?

 

Should I start setting up a payment plan with my creditors? I don't by this 30day thing my ex DMC said about negotiating a settlement with one of my low debt's. I don't think there gunna keep paying the token payments in them 30 days.

[dx100uk]

send whoever is/was being paid through the plan a CCA request each

blank £1 PO do not sign the letter.

 

 

who are the other debts through the plan

[Ftgab19]

I sent both Certegy Ltd and Retail Credit Management Ltd a CCA Request on the 30/10/2014.

 

I got a letter from Certegy Ltd on the 07/11/2014 saying they and Retail Credit Management hold the same information on me and enclosed a copy of the agreement in the letter. But like i said the copy is a very bad copy and isn't readable to say the least.

 

I'll upload the letter in this post for you.

[Ftgab19]

I've now posted my Subject Access Request with 1st class recorded delivery to Immediate Financial.

 

I'll upload a copy of the letter

 

Also I did sign the letter

 

Andrew

[dx100uk]

there is no need to post copies of our template letters in the open forum

 

we know what they look like

 

 

dx

[Ftgab19]

Just checked with Royal Mail and my SAR was delivered on the 17/11/2014 09:38am, so I'm I right in saying they've got until the 29/12/2014 to have it back to me.

 

Thanks

Andrew

Edited November 18, 2014 by Ftgab19
Wasn't finished

[Ftgab19]

Hi all, just got my SAR in the post today,

 

its not very big and I still don't no what they have done with Certegy Ltd and Retail Credit Management.

I've not been given any copy's of any of the letters they sent to my creditors.

I've only been given a notes table to show the date/name of the correspondence that was sent which has several months missing.

 

The only correspondence I can see is when they talked with me by the looks of it.

 

They have included a letter from RCM which I gave them at the start of the plan.

 

 

The letter says:

 

CLIENT: FUSION STUDIOS

ACCOUNT DATED: 22/04/2014

AMOUNT DUE: £504.12

 

The letter goes on to say we hope it is not your intention to evade your responsibility.

 

To prevent any further action being taken, full payment as shown above must be paid within the next 48 hours,

using the attached Bank Giro credit slip. If full payment cannot be made, you MUST contact us NOW on ***********

 

If we do not receive payment or do not hear from you within the next 48 hours,

we will assume you are attempting to avoid your liability and we will have no alternative but to take this matter further.

 

IT IS IN YOUR BEST INTEREST TO GIVE THIS YOUR IMMEDIATE ATTENTION.

 

What a nice sounds company they are....

 

I also got a letter that looks to be from Certegy Ltd, it says:

 

The date has the words "As postmarked" no date is shown.

 

Dear Sirs

 

Your Ref: *******

 

Our ref: ********

 

Thank you for your recent letter, I can confirm that:

 

Interest and further charges have been frozen, has a tick next to it.

We will not contact your client, has no tick.

We await confirmation of your payment offer, has no tick.

Payment protection N/A

Payment protection cancelled, has no tick

Balance 504.12, has a tick next to it.

Your offer of repayment has been accepted, has no tick.

 

In there table notes, they say they have sent:

 

DS Initial Creditor Contact

Letter of Authority

 

To:

Arrears Collection Department

Easy Loans

Payday Express

Quick Quid

Retail Credit Management

 

No Idea who this Arrears Collection Department are, I never said that name when making the plan.

It says they where sent on the 22/05/2014

 

Then in the notes on the 30/05/2014 it says:

 

NPP Balance Confirmation

Balance Confirmation

Dated: 29/05/2014

Easy Loans

Ref: *********

Then on the 06/06/2014 in the notes it says:

 

Creditor Conversation: EASY LOANS: Ref:*********

Have received a payment under that ref but unable to allocate on any debts their end,

advised to send payment back and we will update records this end.

 

Then they changed the administrator on the 10/06/2014,

then it goes on to where they contacted me again to do another Welcome call,

introduction call and explained the plan, creditor contact/hassle

and number of people in the house hold.

that conversation took place on the 03/07/2014.

 

ON the 03/07/2014 they also sent out 5 packs, it says:

 

Creditor Offer

Letter of Authority

Financial Statement

 

To:

 

 

Arrears Collection Department

Certegy Ltd

Payday Express

Quick Quid

Retail Credit Management

 

This is the only place they first showed Certegy as a creditor.

 

This post is getting long so I'll rap up,

they say Your closing fee was £300,

an addendum was attached to your terms and conditions when they where sent out.

I don't have a copy of this.

I have therefore made the decision,

as a goodwill gesture to close your account and to refund the £160 in the plan to you.

 

they have added the 10 fee for the SAR so it should only be £150.

 

But when looking at there Settlement Account Statement,

they have charged me £37.50 for closing down each creditor there was 4 in total so there total charge is £150.

 

But it also says fee invoice

"we work on a no win, no fee basis with your settlements, we charge our fee out of the money we save you!

 

well you've not saved me anything and also had a number of defaults put on my credit file.

 

It also says they've charged me £90 for bounced payments.

 

Any advice on where to go from here please,

 

Thanks

Andrew

 

 

No idea who this Arr

[dx100uk]

those letters are crap

and the usual rubbish fleecers send when they know they've no hope of legal payments.

 

 

this whole affair is one big mess

and VERY badly managed by the DMC.

 

 

dx

[dx100uk]

so..

have you a list of all payment to EVERYONE that IF made

 

 

and a list of all payments YOU made to IF?

 

 

that will surely naildown if you paid this EZIpay loan off twice?

 

 

dx