Debit Card renewal

[allan2241]

Hi all,

New here, first post.

 

I live in Greece and have a Barclays a/c in the UK where my Fire Service pension is paid in.

I use the ATM in Greece and online banking for everyday transactions.

 

My Debit Card runs out in August and although I have asked if my card will be renewed all I have been told is....it is in the post.

 

Is there a proper telephone number to contact in the UK to confirm this or do I have to spend hours and money being moved from piller to post to get an answer.

 

I ask this because many ex-pats here in Greece are being refused renewal from various Banks (Santander in particular) because they think we are money laundering and a bad risk.

 

Thanks in advance

[slick132]

Hi Allan and welcome to CAG

 

You are better dealing with matters by letter or email, so you have a proper papertrail.

 

I would write to the Barclays London HQ at Canary Wharf - http://www.consumeractiongroup.co.uk/forum/showthread.php?208-Email-or-contact-details-for-Barclays

 

Ask them to confirm that your card renewal is being dealt with and ask for confirmation of the date the new card will be sent out. Tell them that you require their response within 7 days and give them your email address to respond more quickly.

 

[allan2241]

Thanks for that Slick132, shall start a papertrail as you suggested.

 

Thanks for the welcome as well.