DFS Sofa Issue

[scaredonjsa]

I bought a DFS sofa when I moved into my new rental property 2 years ago. It was ex display.

 

The cushions on the sofa and chair have gone completely flat, the chair has only been used around 30 times in the last 2 years as I live alone.

 

I have turned all the cushions once a week as directed but still it is now a nightmare to sit on.

 

I have been in touch with DFS who have told me they will sell me new inners for my seat cushions but nothing can be done about my back ones. They actually said I would be paying around £500 for 3 inners.

 

I only paid £900 for the sofa chair and accent chair, and I am still paying this off.

 

Is there anything else I can do, or will I be sitting on a sofa that gives me no support and neck problems for the next god knows how long?

 

Thanks

[rebel11]

Hi scaredonjsa

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (brought sofa, cushions flat), how you have been let down (not fixing the fault) and what you want them to do (replace them).

 

Send it to:-

 

Mr. Ian Filby

Chief Executive

DFS

[email protected]

 

 

Also have a read of the following:-

 

Sale of Goods Act 1979 (Amended)

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

 

Section 75

 

http://www.which.co.uk/consumer-rights/regulation/consumer-credit-act

[DFS customer service]

Hi Scaredonjsa, I am sorry to hear that you are having problems with your sofa. If you could possibly give us a call in Head Office on 01302 330365 with your order details & we will certainly look into this for you. Many thanks Lauren Head Office Customer Service

[matt v atos]

Sounds like you have the dreaded hollow fibre' filled cushions. I have posted this a few time's as I think this may the case.

 

I'm guessing the seat cushions the back cushions and arms are filled with hollow fibres same sort of stuff pillows are filled with pumped with air so when you see them on show or in pictures the sofas look big and chunky but after time with use the air is slowly squeezed out and you end up with cushions that look like flat baggy pan cakes. There is a thread on this problem

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?418218-Furniture-Village-3-piece-quot-Rossetti-quot-leather-suite-now-too-uncomfortable-to-use