Help for Wonga loan please

[Maggie251]

Just a quick update....

Wonga eventually emailed back after I had explained my situation and attached the I & E form from national debt line.

All they said in the email was.... if a debt management company are acting on my behalf, to get them to email them and that they want a detailed income and expenditure form etc, also no acknowledgement again that I have offered XXX per month to pay off the debt, just that they will hold any collection activity for 38 days.

I never once told Wonga that I was entering into a debt management plan etc.

So I have replied saying that I am sorting my debts out myself, yet again told them of my offer and attached the I & E form again.

I have a feeling that they are just trying to fob me off.

[renegadeimp]

Thats their standard letter. Just grab their bank details and start payments to them. Email them once a week with your repayment proposal and a breakdown of what youve paid so far and whats left.

[Maggie251]

Well still no payment plan in place. I got an email saying that I must log on and complete the online form and I&E form to set up a plan, however there is no option to do this anywhere on there. It is 7 days before my actual repayment date and I am getting more worried. Also, I have their email saying that they have cancelled the CPA. So, if they did actually take any money now from my card, would I be able to get it back through visa disputes? As my bank is a complete waste of time.

They do have my bank details from when they deposited the loans, does this mean they could set up a direct debit?

[renegadeimp]

They cant no. Only you can. However, if you set it up, they can vary the dates/amounts.

 

As for CPA's, read the stickied threads on the main PDL forum. They give much greater detail including the regulations themselves and how to get a chargeback.

[Maggie251]

After what seems like a lifetime of emails being sent to wonga, I have finally had an acknowledgement that I sent them a I&E form.

However, they are now saying that they need to discuss it further and that in order to set up a repayment plan I must ring them. I do not want to, so have said so.

Also said that if they are saying they will not set one up unless I speak on the phone, that they should put this in writing.

I'm still very worried that they can get their hands on my money as the bank still have not responded and all I have is wonga's word that they have cancelled the cpa.

I think they are using delay tactics so that I default on Monday or they can take full payment, taking me way overdrawn.

[renegadeimp]

Standard crap. Keep pushing, tell them youll deal in writing only and if they still mess around, force payment on them.

[Maggie251]

Ok thanks I will keep on at them. Am I right to be worried about them taking payment or am I just being paranoid? If they do not put a plan in place soon I am just going to send my first payment on 1st anyway. I think they're trying to drag it on so that they can add interest and late fees.

[renegadeimp]

They wont take payment. The FCA is watching them like a hawk. If they take payment when not allowed to, they can be closed down.

[Maggie251]

Had another email and all it says is

 

after reviewing your email, it is clear that the best way to help you is for you to call us.

Please ring or let us know a suitable time for us to call you to discuss your situation and help you find a solution.

 

I had told them that I will not be discussing anything over the phone but they are refusing to help sort this out unless I do.

 

I will not be bullied like this.

 

I have made several attempts now to arrange payments yet they don't seem interested in that.

 

They just want to bamboozle me on the phone.

[renegadeimp]

Ignore them and pay via standing order. You dont need permission to sebd a payment. You dont even need them to agree a repayment plan if you have their bank details.

[sillygirl1]

Send their reply to the FCA, pointing out that there is absolutely no need for you to talk to Wonga, that you need everything in writing and as they have been 'less than honest' with customers as far back as 2008 you feel justified in not calling them.

[Maggie251]

Thank you. I've just had this off them...

Thanks for contacting us about a repayment arrangement.

 

We can’t set up repayment arrangements over email so please log in to the My Account section of our website where you can set up a suitable and affordable arrangement.

 

If you haven’t got access to the internet or you have any questions, please call us on 0207 138 8331.

 

Please note, we will suspend all collections activities, including any applicable interest and charges, once you have set up a repayment arrangement. So we urge you to set up an arrangement as quickly as possible.

 

How hillarious is the last line? I've been trying to do this for a week now and still they refuse to set one up.

Also, the option to do it online is not even there on my account. Driving me nuts!

[Maggie251]

And so now, everyone is ignoring me. My bank never replied to my complaint and my request to cancel the CPA and block any attempts to set up any direct debits, and now Wonga are not answering any of my emails. My loan repayment is due this Monday.

[fedup12]

Thank you. I've just had this off them...

Thanks for contacting us about a repayment arrangement.

 

We can’t set up repayment arrangements over email so please log in to the My Account section of our website where you can set up a suitable and affordable arrangement.

 

If you haven’t got access to the internet or you have any questions, please call us on 0207 138 8331.

 

Please note, we will suspend all collections activities, including any applicable interest and charges, once you have set up a repayment arrangement. So we urge you to set up an arrangement as quickly as possible.

 

How hillarious is the last line? I've been trying to do this for a week now and still they refuse to set one up.

Also, the option to do it online is not even there on my account. Driving me nuts!

they can set up repayment over email they did for me. I am now trying to do full final settlement n but they ignoring my emails. Keep pushing I copy at least 2 more contact at wonga so they all get it. Customer care. Balance offer. Collections etc good luck

[renegadeimp]

True. But you dont need their permission for a repayment plan. If they to play silly games, force payment on them via standing order and tell them what they are getting.

[Maggie251]

Hi guys, I am actually Maggie's daughter....just on here with her at the moment, and bringing you all up to speed.

 

Mum rang me last night at 10.30 crying on the phone because she had gotten herself in a right state

over what may or may not happen in the morning ie: today.

 

Well, I came straight round after the call and transferred any money she had in her account

over to her savings account and all that was available was 67p.

No money has been taken and the same 67p is still there.

 

However, she has not received any emails, texts or calls from Wonga to say that payment has not gone through etc, which I think is strange.

 

She needs to put the money back in her current account for her direct debits tomorrow but is worried that as soon as any money appears, it will be gone.

 

When she logs on to their website, it says that they have not been able to collect payment

and that they will continue to make attempts throughout the day.

Contradicting what it actually says on their website, that they only attempt full payment once and then once more 30 days later.

 

Mum cancelled the cpa with Wonga over a week ago and has this confirmed in an email.

On her Wonga account there is no registered debit card listed at all. It has been removed by them.

 

She also wrote to the bank recorded delivery instructing them to cancel the cpa their end too, plus any direct debits that may have been set up.

She has heard nothing back from them since. This was Natwest whom were very unhelpful.

 

what my theory is is this,

although it says on her Wonga page that they will continue to attempt,

is this just the bog standard message that appears when someone hasn't paid by the morning,

and they have not in fact made any attempts to take payment, and will not do.

 

I think the ball is now in Mum's court and she should now send a payment and keep a record until the debt is paid off. Anyone agree?

 

Or should she be careful about putting any money back into her current account?

 

Thanks, Becky.

[dx100uk]

as the CPA has been formally been cancelled with the bank

 

if they take money

 

it would be an instant reversal

even NatWest are not that stupid to go against the FCA rules

[Maggie251]

Thank you,

 

Does this apply even though she has not had confirmation from the bank?

 

She sent the letter recorded delivery and it has been signed for, that's all we know.

[renegadeimp]

Report them to the fca. They will be very interested to see wonga are still threatening to take money even though theyve been told not to.

[daztomo]

Hi Becky.

Maggie won't get any emails that the payment has not gone through because she has cancelled the CPA therefore they won't attempt to take any payment, Once Wonga have confirmed that the CPA has been cancelled it is then Maggie's responsibility to arrange an alternative payment method. (Please make sure this is standing order only).

I cancelled my CPA with Wonga and they didn't make any attempt to take payment on the due date (or any other date). I emailed them asking for their bank details so I could set up a standing order to make immediate payments, they gave me those details and asked me for the amount I would be paying and the 'promise date'. (this was after I had sent them a simple I/E form from the national debt line). I then TOLD them the amount I'd be paying and the promise date and I'm now paying an affordable set amount each month to Wonga via standing order.

You should email Wonga asking for their bank details as well as Maggie's loan reference number to set up the standing order (I think Maggie already has these details actually). Then it's just a case of making the payments each month but make sure the payments are comfortable amounts