3! help please!

[Abi82]

Sorry if this is posted in wrong section, I've just received a call off debt collection for 3. They state my account has been in arrears for 3mths. However I've never received correspondence or calls in relation to it. They said I'm ignoring them. I'm not. I've offered to pay full balance on the last working day of month but yhey demanded 25% of outstanding bill yo be able to do that. They then offered me to pay £5 and they'll give me 3 days to get rest. I've never been notified as I normally pay by direct debit and neither 3 or bank have informed me of any problems. Both agent and manager were extremely rude and very unhelpful and I've now been threatened with cancellation fee of over £300! Please help what can I do as can't clear balance until I get paid. I'm shocked

[citizenB]

You should not speak to these people on the telephone.

 

You should write to 3 and ask them to clarify the situation for you - why have they not contacted you previously.

 

Check with your bank to see why the Direct debit has failed

 

I am sure others will pop in and offer further advice.

[Abi82]

You should not speak to these people on the telephone.

 

You should write to 3 and ask them to clarify the situation for you - why have they not contacted you previously.

 

Check with your bank to see why the Direct debit has failed

 

I am sure others will pop in and offer further advice.

 

On phone to bank now they are unsure but direct debit was cancelled along with some others. They investigating. I've got a letter off template section to send to them

 

Thank you

[citizenB]

So who cancelled the DD ?

[Abi82]

So who cancelled the DD ?

 

It was done through my Internet banking they say

[citizenB]

Perhaps you need to look further into that, you might have some protection under the Direct Debit Guarantee if it is a bank error

 

http://www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx

[Abi82]

Perhaps you need to look further into that, you might have some protection under the Direct Debit Guarantee if it is a bank error

 

http://www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx

 

Am onto it. Still need to fight 3 until sorted grr

Thanks again

[citizenB]

You could make a formal complaint to 3 - you need to send it to their Head/Registered office and mark it OFFICIAL COMPLAINT. They have 8 weeks to investigate and whilst doing so, should hold off any actions until the complaint has been resolved one way or another.

 

You could explain what you think has gone wrong - that you believe they have behaved badly by simply going direct to a DCA without informing you there was a problem. Explain that you have also asked your bank to investigate why the DD guarantee was cancelled as this certainly wasnt done by you. Why didnt 3 advise you immediately if the DD was not made when they requested it the very first time ?

 

You could send a separate Subject Access Request to 3 - this takes 40 calendar days and it will cost you £10.00. You are entitled to all the data in respect of your relationship with them. It should show if they attempted to take the payment - if they sent you any communication in respect of this.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

[Abi82]

You could make a formal complaint to 3 - you need to send it to their Head/Registered office and mark it OFFICIAL COMPLAINT. They have 8 weeks to investigate and whilst doing so, should hold off any actions until the complaint has been resolved one way or another.

 

You could explain what you think has gone wrong - that you believe they have behaved badly by simply going direct to a DCA without informing you there was a problem. Explain that you have also asked your bank to investigate why the DD guarantee was cancelled as this certainly wasnt done by you. Why didnt 3 advise you immediately if the DD was not made when they requested it the very first time ?

 

You could send a separate Subject Access Request to 3 - this takes 40 calendar days and it will cost you £10.00. You are entitled to all the data in respect of your relationship with them. It should show if they attempted to take the payment - if they sent you any communication in respect of this.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

 

Thank you so much for help. I'll get on with it tonight and tomorrow.

[Abi82]

Sly bu**ers have just rang me again from a witheld number and told me not to ignore calls. I told them not to contact me via phone again and they said legally madam we can. I told them I wasn't continuing with call and that I have already sent a letter to head office re issue. She was very bullish as well so just put phone down? Can I do and say that?

[Abi82]

I have to answer witheld incase its my nan or work