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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Refund rights and payment agreement


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I recently signed up to Brighthouse just to buy a hoover with weekly payments. I have since discovered I could get it elsewhere as my credit rating isnt exactly that bad.

 

Anyway, after a month from an original payment, I still have not received the goods and I am being bombarded with calls to try to get me to pay my next installments.

 

The first problem I have is that I am paying a rental agreement for an item I don't have yet because I did not supply one proof of income that is provided in my wifes name and because it is in my wifes name they want bank statements.

 

I have spoken to the staff at the store and stated that I want to cancel the agreement for a full refund as I can't see why I should be paying for something I don't have. I even stated that I would come in to the store a week later to process a refund although I do not know why I keep getting calls daily (4 or 5 today so far). The calls are all automated and I know brighthouse have the option to suspend accounts as you can have "payment holidays" where you do not hold the goods.

 

Can anyone provide me with advice before I block their numbers?

 

Thanks

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i'd go and cancel the whole lot

 

when did you sign up?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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1) If you have not received the goods you should send a formal complaint IN WRITING. No talk over the phone.

 

Ignoring this will get worse as they can sell the debt to a DCA

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Signed up beginning of May. I may also be creating personalised documentation holding them liable for any financial problems or credit score problem in the future requiring a member of store staff to sign on refund.

 

I could create a formal complaint, however, the complaint would hardly be worth it as I am happy to cancel and go elsewhere if need be.

 

Can't believe I am having more trouble with a £3 a week payment than a £242 a month payment for a car which required less paperwork and signing up time!

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If you havent recieved any goods, do NOT pay them a single penny.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Guest Ann-Marie at BrightHouse

Good Morning adsy2010,

 

I am sorry to hear that you have not received the goods you originally wanted.

 

We would not be able to go ahead with delivery without seeing the required proofs of income, Identification and address.

 

If the account is in arrears, the store will attempt to contact you to discuss the reasons why and to try and resolve this for you.

 

If you do wish to cancel the agreement then I can arrange this for you and of course, you will receive a full refund if you have not receive the goods.

 

Can you please contact me on 0800 526069 or email me your details to [email protected] quoting reference F0702454.

 

Please update the thread with any information you get.

 

Kind Regards

 

Ann-Marie

 

Web Relations Representative

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CANCEL IT! Then have nothing more to do with this company, like you have said you can get it cheaper elsewhere and I bet it's a LOT cheaper as Brighthouse like to double the price on most stuff so they can suck the life out of you.

 

Also be sure to tell your friends so they don't make the same mistake.

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Good Morning adsy2010,

 

I am sorry to hear that you have not received the goods you originally wanted.

 

We would not be able to go ahead with delivery without seeing the required proofs of income, Identification and address.

 

If the account is in arrears, the store will attempt to contact you to discuss the reasons why and to try and resolve this for you.

 

If you do wish to cancel the agreement then I can arrange this for you and of course, you will receive a full refund if you have not receive the goods.

 

Can you please contact me on 0800 526069 or email me your details to [email protected] quoting reference F0702454.

 

Please update the thread with any information you get.

 

Kind Regards

 

Ann-Marie

 

Web Relations Representative

 

 

Excuse me? If that is true, then why the hell have you demanded a deposit already and according to the OP, are asking them to make a payment?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Guest Ann-Marie at BrightHouse
Excuse me? If that is true, then why the hell have you demanded a deposit already and according to the OP, are asking them to make a payment?

 

Hi renegadeimp,

 

BrightHouse do not ask for deposits, all we ask for is the first payment to activate the agreement.

 

As I mentioned, if the agreement is active and no payments are made, the customer will be contacted to try and resolve any issues they may be having.

If the customer wishes to cancel the agreement, this can be done at anytime by simply contacting us and we will do it immediately.

 

Kind Regards

 

Ann-Marie

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Do you realise you just contradicted yourself?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Guest Ann-Marie at BrightHouse
Do you realise you just contradicted yourself?

 

Hi Renegadeimp

 

My apologies if my last post caused any confusion.

 

BrightHouse do not ask for deposits, all we ask for is the first payment to activate the agreement.

 

Once the first payment has been made and the agreement has been activated, the next payment date is provided and if payment is not received on the due date, we will attempt to contact our customer.

 

adsy2010, as I mentioned earlier, you contact me direct on 0800 526069 or email me your details to customer.relations@bright house.co.uk quoting reference F0702454.

 

Kind Regards

 

Ann-Marie

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So you activated the agreement and took payment befor eyou checked ID/proof of income etc etc? because thats what you have said in this thread.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...
Good Morning adsy2010,

 

I am sorry to hear that you have not received the goods you originally wanted.

 

We would not be able to go ahead with delivery without seeing the required proofs of income, Identification and address.

 

If the account is in arrears, the store will attempt to contact you to discuss the reasons why and to try and resolve this for you.

 

If you do wish to cancel the agreement then I can arrange this for you and of course, you will receive a full refund if you have not receive the goods.

 

Can you please contact me on 0800 526069 or email me your details to [email protected] quoting reference F0702454.

 

Please update the thread with any information you get.

 

Kind Regards

 

Ann-Marie

 

Web Relations Representative

 

 

How can the OP be in arrears when he has not received the item?

Also you said that you need to see another piece of Id. Surely then the account has not been set up yet as you said the account can not be set up without the additional Id? So remind me, how can the OP be in arrears on an account that you have admitted has not been opened yet because you have not had all the relevant documentation? Unbelievable.

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Hi renegadeimp,

 

BrightHouse do not ask for deposits, all we ask for is the first payment to activate the agreement.

 

As I mentioned, if the agreement is active and no payments are made, the customer will be contacted to try and resolve any issues they may be having.

If the customer wishes to cancel the agreement, this can be done at anytime by simply contacting us and we will do it immediately.

 

Kind Regards

 

Ann-Marie

 

 

But how can they take the first payment with out seeing the out standing paper work BH are asking for now??? so you bend the rules to take first payment but! then you with hold the goods until you seen the paper work that you have asked for!! and you still want a payment each week knowing he has not come up with the paper work yet,

 

That sounds like BH to me!

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