smart parking parking charge notice asda waterlooville

[mamagoogs]

Hi

 

Today I received a notice to owner from Smart parking ltd for £70 for unauthorised parking on 23/4/2014

 

I have several problems with this.

 

First of all

 

there was no ticket on my car that day when I returned to my car.

 

Second they state that the discount period has expired

 

although i have had no notice before today.

 

Also I have only received this today no other letters.

 

I have contacted manager at asda who has told me that the parking attendant wasnt there and would speak to them tomorrow and get back to me.

.I wont hold my breath.

 

He said they take photos but as I said I had no ticket on my car.

 

Is it possible they put a ticket on my car then took photo and then removed the ticket.

 

I shop in asda everyday as I dont do a weekly shop but I have no receipt as I don't keep receipts for food shopping.

 

My question is how do i tackle this.

 

All help greatly received.

[i hate bailiffs]

Do not bother with the manager at asda

You need to go over his head

 

Andy.clarke@asda.co.uk

Asda want your custom

Ask them do they want you to shop elsewhere

It is not how customers should be treated and not acceptable

 

Possibly time for people to load up a trolley let them scan it all at the checkout then simply walk out as you do not want a parking ticket

 

One day they will rid there car parks of vermin

[silverfox1961]

Hi and welcome to CAG

 

I am assuming this is a Notice to Keeper (NTO) and as such you need to appeal to Smart Parking. You can choose any reason you feel as they will reject your appeal.

 

Once they have rejected you, they should give you a POPLA code for which you will do a proper appeal.

 

The usual best reason is the Genuine Pre estimate of Loss (GPEOL) as they are charging an extortionate amount which can only be a penalty.

 

have a read of a few threads and see what they have done

[armadillo71]

Unauthorised parking?

 

Can you post up a picture of the NTK.

 

Redacted of personal information of course.

 

Looking at google Street,

 

you can go into the car park and actually see the ' smart ticketing Marshall ' .....

 

Bit out of date probably.

 

I'm sure the sign at the entrance says penalty as well!

 

You do not have to pay any money to these sc@#*ers.

[dx100uk]

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

http://www.convert-jpg-to-pdf.net/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though DONT USE BANK NAMES or CAG in the title

i'e Default notice DD-mm-yyyy

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

you can click on your links to check them too!

.

dx

[CookieRocks]

Hi,

 

A month or so ago,

I also received a ticket from Smart Parking for an overstay in Asda.

 

I emailed the CEO, and a week or so later,

 

received a reply from the Directorates office saying they have spoken to the store manager

and that when I next pass by to bring the NTK and speak to the store manager

and they would have it cancelled straight away.

 

Although I never could get hold of the store manager,

 

I left a copy of the paper with whoever was the manager at the time,

and I emailed the Directorate dealing with me and asked him to find out if it has been actioned.

I got a reply stating the ticket had been cancelled.

 

it's most definitely worth emailing the CEO, Andy Clarke, and venting your frustration.

 

Tell them what happened, and how you want it resolved.

 

Hopefully they have the common sense to cancel it straight away as well.

 

I can PM you a direct email for the person who dealt with my own case if you want.

 

I would put it on here, but I don't think it would be fair to the employee in ASDA Head Office.

 

If this fails, then make a short appeal to Smart Parking and ask for a POPLA code if they reject your appeal,

then you can send a strong appeal to POPLA and hit Smart Parking where it hurts...

 

Regards

[mamagoogs]

Hi

So I managed to speak to store deputy manager yesterday and he told me he would speak to parking attendant and ring me back today..

Well true to his word he rang me back..he has spoken to attendant and the company and apparently they made a mistake ( yeah right trying it on more like) and they have cancelled the charge.

I shall wait and see what happens next.

 

Thanks for everybodys help.

[CookieRocks]

Hi

So I managed to speak to store deputy manager yesterday and he told me he would speak to parking attendant and ring me back today..

Well true to his word he rang me back..he has spoken to attendant and the company and apparently they made a mistake ( yeah right trying it on more like) and they have cancelled the charge.

I shall wait and see what happens next.

 

Thanks for everybodys help.

 

Well done mamagoogs.

 

Glad you got it sorted, also glad to see common sense prevails with some companies.

 

Regards

[ericsbrother]

that will save the parking co £28 plus vat

Well doen for getting the result you deserve and for Asda using a bit of common sense.