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    • Just go for the full value of the jacket. I haven't really followed the thread very well – was that the declared value. Maybe you can just give a very brief summary of how the puzzle over the value has happened. In terms of the video presentation, I'm pleased you enjoyed it – but I'm going to say now – the fact that we had to draw your attention to it means that you really haven't done much reading. You are coming across as extremely under confident. If you take a day or 2 to do some solid reading of the stories on the sub- forum then it will help you a great deal in your confidence and also in your approach to your forthcoming mediation. It's not a waste of time. This forum is about self empowerment. We try to direct you and we provide you with materials that we expect you to do your share of the work
    • Correct and its not your concern for the safety of a Bailiff..there have been recent developments in which Judgment of + £600 can now be transferred up to High Court for enforcement purposes. If the judgment obtained in the County Court is over £5000 and the claimant wishes to enforce this by way of execution against the debtor’s goods, then it must be transferred up to the High Court for enforcement. This will be undertaken by a High Court Enforcement Officer. An important development is that smaller claims (£600 and above) in the County Court, known as County Court Judgments (CCJs), are increasingly also being transferred up to the High Court for enforcement. This is owing to: a) The High Court Enforcement Officer greater powers. b) Unlike County Court Bailiffs, HCEOs also work within a private company and are paid on results – based on the amount that is collected.
    • Hahaha! That video really did put things into a funny perspective for me, brave of them to state their defence to a court too. Thank you for the laugh, really helped to lighten the weight I had been feeling from this situation   Any advice on the price of the jacket argument before I go to mediation? Like I said, I have full proof of the receipt and email entries 
    • The fact that you are asking why on earth they do this in the face of a statutory prohibition suggest to me that you haven't read enough of the stories here. They do it in order to raise obstacles. They know that they are wrong. They are fully aware of section 57 of the consumer rights act. They are fully aware of section 72 of the consumer rights act but 99 times out of 100 they get away with it and as I've already suggested, they are making billions of pounds every year with an insurance scam. And of course it very likely is "insurance" and as such we are not aware that it has gone through FCA procedures and that it has been regulated and either authorised or that the FCA have granted an exception. What they are doing is completely unlawful but unfortunately there are no authorities prepared to move themselves to do anything about it and of course it has simply become accepted as part of the normal consumer culture. Have you seen our pizza delivery video?
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faulty Tablet Computer bought from Argos

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I am not new to the CAG but new to this particular forum.



As a living, I repair and maintain computers. Recently, a customer passed to me an Asus Transformer Pad tablet, which she'd purchased from Argos in December 2012. Since she bought it, she has already had it repaired twice and now it has failed a third time and won't power up.



In the course of my work, I have to make judgements on whether hardware is worth repairing, given its history and the cost involved. In the case of this tablet, based on its age and the fact that it is now facing a third repair, I would classify it as defective, and then attempt to get some form of compensation for the owner from the retailer, in this case, Argos.



I have spoken to Asus themselves who were less than helpful, telling me that my only real option is to have it repaired - again. But as far as I am concerned, a line has been crossed here and I don't see the point of throwing good money after bad.



So, my question here really is: do I have any way here of using the Sale Of Goods Act, if I were to take this matter to Argos and demand they do something? I have documentation from the owner to substantiate the repairs, plus there is Asus's service record as well but as I see it, this is far from being clear-cut.



If it were my tablet, I would try to get some form of compensation from the original retailer, but I was wondering if anyone here has had any similar experience with computers bought from Argos and how they got on.




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Hi Old-Debt


Good to see your going the extra mile. How did she pay for it? If she paid by Credit Card, she could seek to claim from her Credit Card, a Section 75 claim. She has had previous repairs with a further fault.




The product is covered by the SOGA, she would have to get a report as to the fault and claim that back from Argos, Argos should replace or refund the product. Don't accept a repair.




Further info in 10 and 12 in my signature.

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Thank you very much Rebel11, for the prompt reply and very useful information.



I have had a written response from Asus themselves, who place the responsibility squarely on Argos, which seems reasonable to me. I guess this means I would have to get a report from Asus detailing not only the current problem, but the product's repair history, and then take all this to Argos, together with a claim for the item. After that, presumably Argos would have to take the matter up with their own supply chain.



The tablet was bought with an Argos Store Card, which presumably comes under the Credit Card legislation you referred to. If so, then clearly that is another line of attack.



I see this faulty hardware situation quite regularly in my line of work and I get pretty disgusted with the attitude of manufacturers who make these shoddy goods, so I always try and get the customer something back for all the hassle they have to put up with. Usually, I deal direct with hardware suppliers but dealing with a reseller makes it all a bit more complicated!



Anyway, thanks again.

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Hi Old-Debt


Another option is to write a Formal Letter of Complaint mark it as such. Explain what's happened (product has had three faults - 2 repairs), how they have let you down (quality of product) and what you want them to do (replace/refund).


Send it to:-


Mr John Walden

Chief Executive

Home Retail Group

[email protected]

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Have you/the customer even spoken to Argos yet?



The customer has had several contacts with Argos regarding previous repairs, but we have been deliberating the best way to approach, either them or the manufacturers. In my experience, Argos are not noted for their helpfulness in these situations, so I want to be sure of my facts before I go charging in there!

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Thanks again. Yes, that would certainly be a course of action to take at some point, but I think I should perhaps go through a complaint process first, although I can see the advantages of going straight to the top! I will see what Asus suggests about getting me a full report on the tablet and then take it from there.






Hi Old-Debt


Another option is to write a Formal Letter of Complaint mark it as such. Explain what's happened (product has had three faults - 2 repairs), how they have let you down (quality of product) and what you want them to do (replace/refund).


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