Refund Rights

[markieboyuk]

Hi,

 

I wonder if I could call on you for some advice?

 

I made a purchase at a company called Infurn back in July 2013,

for 2 chairs that had to be made for me.

 

 

After months of non delivery and them delaying

and delaying they finally agreed to cancel my order in February 2014,

with a refund to follow in 30 working days.

 

To date I have had nothing from them.

 

They do not have a telephone line you can call to speak to somebody,

you have to submit a customer call back form and the wait time is roughly 1 month.

 

 

I have been sending emails to them, that in the main they don't reply to.

 

 

When I do get a reply I get told they are sorry and it will be dealt with as soon as possible,

but still nothing.

 

I bought the items on a credit card,

I don't know if that means I am protected in any way,

but your advice on what to do next would be really appreciated.

 

Thank you.

 

M

[fkofilee]

You are lucky, who is the Credit Card provider?

You can reclaim the money under section 75

[rebel11]

Hi markieboyuk

 

Welcome to CAG

 

Top tip first, before buying anything on the internet. Type 'company name', the word 'complaint', that would have told you everything you need to know about. Infurn.

 

You paid by Credit Card which is good.

 

Contact your Card Provider, ask to do a Section 75 refund. Best to use the template in the link, send it Recorded Delivery with any other correspondence you have, i.e. e-mails. etc. The Credit Card company will play hardball, but persist.

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

[BankFodder]

http://www.trustpilot.com/review/www.infurn.com

 

http://infurnfraud.wordpress.com/2012/11/05/hello-world/

 

just for starters

 

Many others.

[adridude]

The S. 75 refund is a good way to get this resolved. The bank card investigation teams are usually on the ball and get most matters wrapped up pretty efficiently.