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Vodafone damaged my phone when sent for repair ***Resolved***

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Hi all,


I have been writing constant emails over the past couple of weeks so will try and keep it as brief as possible.


I have a note 3, unfortunately it started to loose signal, I took it to vodafone who booked it in for repair. I have always had my phone it a spigen case since new, therefore it's completely mint.


A few days pass and I get a txt informing there is water damage in the USB port and they won't fix it, I asked for the phone to be sent back with a report. I went to the store and when the phone was produced I immediately said that it wasn't mine as there was substantial dents and scratches all over the phone.


Ok to cut a long story short, I had to send my repair form in to prove that it was in good condition when I sent it this was detailed on my paperwork.......2 weeks on and they offered me a replacement at last I'm getting somewhere, however note 3 is out of stock. I was offered an iPhone 4s, blackberry and Nokia lumia I thought they were joking. After countless calls they offered me a galaxy s5 and received a txt saying it was being processed, I know received a call today saying that it's been rejected as the initial findings on my phone was water damage therefore a replacement can not be processed. I can't honestly believe what is going on, as far as I'm concerned this could of happened when the rest of my phone was being damaged. I'm really not over reacting on the damage the silver bezel is dented on 2 corners and has scratches on the front and screen.


What can I do? They have said they are still trying but I'm starting to loose my patience.


Will the store help me or just over the phone?





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Hi Thank you for your advice.


Its honestly so hard to contact anyone via email. They have all said that everything is in hand but nothing seems to be happening.


I will go in to the store tomorrow if I don't receive a call from a manager today.

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Hi Richard


Welcome to CAG


We have Vodafone Rep's on this site who can look into the matter for you.

We advise you to follow this method to alert them to your thread:



To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGlink31.gif Forum in the subject line



Once sent you'll receive an automated reply with a reference number.



To ensure that it reaches Lee could you update the thread with this and He'll get back to them as soon as he can?




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Hi Guys,


Sorry for not replying, I haven't had any email notifications to say that people had replied.



I just wanted to provide an update. After a department declining a replacement. A manager in Egypt escalated my issue and she has issued a new phone. There were no note 3's available and replaced it with an S5. Obviously I'm very happy with the result but its a shame it took a month to sort out.





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