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    • Its Gaelic celebration and bonfires today - Beltane Quite fortuitous for tomorrow lets hope
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    • Few tweaks as the run order was completely messed up and the main point of your defence (reconstituted agreement) pushed to the bottom of the statement.   I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim and further to my set aside application dated 1 November 2022. 1.The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act. 2.  I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment. 3. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 4.  I became aware of original Judgement following a routine credit check on or around 14th September 2020. 5. The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’. The claimants solicitors did not provide me with these documents. 6. Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018. 7. Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicitor's is attached and marked ‘Appendix 3’ 8. On (insert date) I successfully made application to set a side the judgment. The claim proceeded to allocation, 9. The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date. (insert date you did receive the documents) I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’. Remove irrelevant 10.The claimant relies upon and has exhibited a reconstituted version of the alleged agreement. It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HHJ Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’. The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause. 11. Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not mislead the court. 12. It is denied I have ever received a default Notice pursuant to sec 87(1) CCA1974.The claimant is put to strict proof to evidence from the original creditors internal document software the trigger of said notice.  13.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. 14. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024   Run 3 copies Court /Claimants Sol/File
    • As one of you mentioned above I've been in a mess for nearly 20 years now and I'm ready to sort my credit report out now - the main reason I got into second round of debt is my kids being unwell and the state considering them not unwell enough for extra help so despite my son being in hospital for 3 months in one year we got extra zero help and I eventually lost my job and got into debt to just so I can be تا my sons hospital bed at his time of need - my life basically fell apart and all these debts got me again 
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BT - Just sick of them!


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:rolleyes::x BT is a subject that makes me cross! Since we moved to our present home 18 months ago, our phone line has not worked a total of 5 times. Having spoken to a BT bod, he told me the cabling is substandard, aluminium was used as copper was in short supply, or something like that. Our neighbours also have problems espeicially with Broadband, constantly cuts off. Aluminium is not such a good conductor as copper, or soemthing like that, was my answer. So, I am challenging BT for not providing a satisfactory service. Was very interested reading the thread about £10 late payment charges etc.. just below this one I think. Complaint letter went to BT on Friday and no doubt they will take weeks to get back to me! Will keep you posted.
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I have BT broadband & its a load of rubbish. It disconnects more times through the day than I use it & I sometimes have to re start the computer to try & get it working.

When i changed from cable to BT last year I had terrible problems with the phone line, the phone would ring on its own, calls would get cut off, bad crackling on the line & we couldn't get the internet at all. I rang BT & they sent an engineer out twice, the second time I was charged. I got them out again & on the 3rd occasion the engineer knew straight away what was causing the problem & within minutes my line was working perfectly. The wire from the post out in the street to the house was loose & as the wind blow it it caused a disconnection.

I did get a refund on the engineer charge but they did make me feel I was going mad. I still have problems with the broadband & as soon as my contract is up & am switching providers.

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It is true that copper is dearer (and a better conductor) than aluminiun, but htat's not a valid reason to dispute making payment. Irrespective of the technology (I'm now using fibre!) they have to provide you with acceptable VOICE service - there is no legal obligation on BB or Fax & data. You cannot 'challenge' BT to provide a service - they either give it or they don't. They have a legal requirement to provide an 'acceptable' voice service, so remind them of this.

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  • 4 months later...

I have just noticed that I started this thread on Oct 30th last year and I had just sent a letter to BT. Well, lots has happened and below is the letter I am now sending them that explains the situation - It hasbmade me chuckle though!!

 

14th March 2007

 

H Khan

Customer Service Advisor

81 Newgate Street

London

EC1A 7AJ

 

 

Dear Sir/Madam

 

YOUR REF: xxxxxxxxxxxx

 

Thank you for your letter of 21st February 2007. I must confess to chuckling to myself on receipt of this letter as it was BT who failed to reply to my letter months ago, then cut the phone off, proceeded to send my account to a debt collector and have now written to me asking how they can contact me via telephone or would I indeed call them. It could be said that if my original letter had been dealt with correctly, this matter would have been sorted out well before Christmas!

 

I am unable to supply a telephone number as the mobile phone I have is supplied by my employer and I will not disclose this number to be pestered with calls from “India”. Secondly – I contacted BT before Christmas to advise that I was moving and would no longer require a BT line. I was told that the contract was until March and I could not cancel it. I then suggested that the line was transferred to our new property but that was not possible because I wouldn’t pay the bill. Yet I was still waiting for a response to my original letter.

 

The crux of the problem here is BT has not supplied a service to which they expected paying for. You have a legal requirement to provide an “acceptable voice service” and this was not done. The line connection to xxxx xxxxx was atrocious with callers not able to hear us and vice versa and the Broadband connection was connecting and disconnecting constantly. The phone line was also “out of order” at least five times in less then 18 months. To add insult to injury the phone line was cut off because one department within BT did not know what the other was doing – although it appears that the department dealing with customer complaints and queries wasn’t doing anything anyway!

 

Our post is being forwarded to our new address so I suggest continuing to use the old address so as not to cause any further confusion within your various departments. I look forward to an full explanation.

 

:confused: Will wait and see what happens now!

All the best to everybody.....

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I had thought that ADSL broadband doesn't work at all with aliminium lines, which some people do have.

 

However BT's only obligation, as rightly pointed out, is to provide an acceptable voice service. If the line isn't up to broadband, it's "nobody's problem" (in effect it's your "fault" for choosing to live where you do rather than BT's for substandard wiring, they are not obliged to do anything about it) and people reporting issues with their broadband on marginal lines occasionally find the broadband switched off on the premise that it never really was possible to provide it reliably in the first place and that line marked as being unable to support ADSL.

 

I had thought that they had some kind of compensation scheme if the line is down which will have maximum limitations for a domestic service - might be worth a hunt around the BT website. Perhaps you can "claim" for the five instances. This is worth a read, especially the section towards the end:

 

http://www.btplc.com/Thegroup/Regulatoryinformation/Codeofpractice/Consumercodeofpractice/code_of_practiceFINALPHME.pdf

 

Can't you and your neighbours get cable? :)

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It works with aluminium pairs, but there is greater signal attenutation, which affects speed. It will not work on any line that is provided as a 1+1 carrier, if the line provided is not on the wired side of the connection.

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Thank you all for your comments. I'm not so fussed about the BB but what was annoying was not being able to hear a caller and vice versa. If so much as the kettle was put on then you might as well have given up on the conversation, it was crazy plus you had to quietly shout down the phone. This is my gripe about it all and then not replying to a letter posted on 28th October I think. BT and customer service are a thing of the past. It was one of their own technicians who told me the wiring to all the houses in the area needed renewing!

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I did. Bought a new one specially.... no difference. And it was a BT one so not cheap. But you know what is nice, not having a phone at home... no unwanted phone calls (Crap One), not being able to sit doing BB (can do it at work), it actually takes pressure away. Cant check bank accounts so do on Friday to make sure all is ok so realx about that. Dare I say there is a lot to be said for not having a telephone. Crazy as it might sound.

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  • 1 month later...

Well, carrying on with the above, I received another letter asking me to advise of a contact telephone number to BT could contact me. I can't actually remember quite what I did as toe nclosures but I sent it off to the London offices of BT addressed to The Chairman! Well, I've had a reply from teh Chairmans secretary who advises they will be looking into it. As the account has been sent to a Debt Collector, I've forwarded it back the Chairman's Office and asked him to sort it out!!!! But I still have not had a reply to my letter of October 2006!

 

Watch this space!!!!!

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Dear Buzby,

 

Am I correct in thinking that BUZBY was a Advertising Campaign for BT years ago? Don't tell me you work for BT... OH ^&&^%$%$% !!!!!!

 

 

No. Buzby had nothing to do with BT. He was the invention of Post Office Telecommunications Ltd!

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I've still got a buzby (little yellow bird) pendant, can't remember where from, long time ago:D

LTSB court date 25/7/07

17/7/07 I WON I WON I WON!!!!:p :grin:

HSBC court date 11/9/07 (stayed)

CapOne lba 7/1/08-15/3/08 WON.

Citicards lba 14/1/08

 

Read Read and Read Some:razz: More

 

If I've been helpful in anyway please tip my scales:rolleyes:

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts.

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