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Mark_Blackpool

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About Mark_Blackpool

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  1. If there is nothing in law to protect people from this, then I'm a millionaire. Seriously. All I need to do is to send all my customers invoices backdated a bit, make sure the due date is such that they cannot be paid on time, and then impose a late payment fee of 100k per invoice per customer. I'll lose all my customers, but I'll be in a nice pad in the South of France and won't need them any more.
  2. On that specific point - BT send bills which are virtually impossible to pay on time, since they're due for payment on or the day after the bill arrives. Therefore, it's effectively a trap and a downright deceitful one at that. I'd thought that unless specific payment terms are advised e.g. when you subscribe to something, you're told that you must always pay on the day the bill arrives - at which point most people would laugh and hang the phone up and go elsewhere - then there must be something in consumer law that protects people against this type of activity.
  3. I'd thought that moving home does indeed start a new contract for - in this case it seems - 12 months. That being the case, the contract ended in July 2010. However: If you had the option of the free evening calls (I think) that comes with the penalty of an automatically renewing contract. When the 12 months ends, a new 12 month contract starts. So if you took that option, then yes, you'll have to pay early termination fees as you're contracted until July 2011 (they say January 2011, which is odd though would be in your favour in this case) What it depends on is whether you took that option or not e.g. whether or not they are correct to assert that you have the auto-renewing contract. Otherwise, you would seem to have no contractual obligation beyond month-to-month.
  4. At last, some common sense returns The mildly funny part is that if I log onto my O2 PAYG account online, on the first page I get told I have "unlimited internet". On another page in the same type of info box and for the same thing, it says something along the lines of "500Mb internet data allowance". Indeed the ASA have much to answer for. What would have been much more satisfying would have been to see a court overrule the providers AND the ASA and force the providers to provide the unlimited usage people had paid for... Now, if they'd turn their attention to those "Half price" claims (not just furniture, but just about everything these days, where you'd have to be mentally deficient to fail to realise that the products were never intended for sale at the higher price) or those "best product of the year 2010" made-up-to-prove-a-point surveys which start in January of the year in which they're supposed to be the best...
  5. That's the impression I have... my HTC phone has Internet Explorer and Flash Lite preinstalled and also has Opera (oddly, for a Windows device, it seems hell bent on using Opera as the default browser) If I try to watch something on the BBC iPlayer in Opera, I get a blank box where the movie should be, and told to install Flash. That doesn't work. If I try it in IE, the movie itself does appear (e.g. the "screen shot" of the movie) with the Play button. However before I can click that, I get a circle whirring round in front of it, like it's buffering. That never goes away, so you can't actually watch it. This is when it's connected to the wireless network here, or out and about over 3G. I'd love to know if this *ought* to work since listening to Radio 7 programmes on the mobile was one of the main reasons I bought it
  6. In terms of you actually getting broadband, have you checked mobile broadband coverage? We live in a rural area, although that isn't the reason we can't get ADSL at decent speeds (it runs at 1.7Mbps) - that's down to either aliminium external wiring or the mess of GPO boxes we have here. We migrated to Three 3G and that runs at 2.7Mbps - we're 2.6km from the mobile mast. Might be worth trying the coverage checkers on the mobile sites e.g. we can get Three and O2 but not Vodafone here.
  7. In reality, probably not. The ISP has used the speed/line tester/estimator to determine that you *should* be able to get broadband and taken your order. They ordered a simultaneous provide (line + BB) from Openreach who supplied same. When you notified the ISP of the dropped sync, they raised this with Openreach, who then concluded the line wasn't up to it/it was borderline and therefore revoked the broadband. They could for instance have tried a pair swap with another spare line pair assuming there was one. They could have laid a brand new all copper line. But it's cheaper to simply shrug and say "not serviceable". Basically, I'd surmise that Openreach have "had over" your ISP. But that's not your problem.
  8. Broadband is subject to survey. However if you ordered the phone line and the broadband together from the same company (good plan here!) and made it clear that broadband is essential, then I'd say you have a very good case for witholding payment for the landline too, since the supplier is in breach of your verbal contract. The contract was for phone and broadband. The supplier is in breach of that contract.
  9. I have that on my Windows based phone. However I never have managed to get Flash to work on it. When I went to the Opera forums, it seemed to be that the older versions of Opera supported Flash, but the newer ones don't and lots of people were mightily annoyed about that. That said, the phone comes with IE preinstalled too, with Flash Lite, and I can't get that to work either. But that's probably something else.
  10. Go to www.samknows.com Exchange search - put your new post code in Have a look on the right hand side for a list of LLU broadband providers and see what's available to you.
  11. You do need a "new line" *. So you need a company that provides landline activation. I thought Plusnet did, but perhaps not. If they do, then the phone number is irrelevant. Your new line will have a different number to the one the previous people had with Talk Talk. That number is dead, gone, not relevant. - * New line = you need someone to physically connect the same piece of wire that comes to your house, to equipment at the exchange
  12. Two things here: line activation (one off fee) and line rental (monthly or quarterly fee). O2 don't do line activation, so you have to get that from someone else. That normally also involves a contract for line rental too. For your purposes you can get the line activation from BT or the Post Office for example - about £100 + VAT. BT have a special offer of free line activation provided you take an 18 month contract with them, so that's cheaper up front. On the other hand they have absolutely dreadful customer service and are about as inept as it gets and you'll have a long contract. The Post Office has a one month contract so if you later on wanted to move your line rental to O2 as well, you leave that option open. Once the line is activated you'll have a phone number and be able to make and receive calls. You give the number to O2 and they can then process your broadband order.
  13. Your contract is a contract at that location, which as you recognise, you're breaching by ending early. Only about half of this country has cable. However this ray of sunshine may well cheer you up: Cheaper charges for UK consumers to end phone contracts | Ofcom
  14. That's why I suspect this isn't going anywhere by phone. To twist a previous marketing slogan by them, with BT, it isn't good to talk.
  15. Interested in the link to the Early day motion - seems to date from 2007. Does anyone know where this stands in legislative terms? As an amusing aside, I'm sitting here debugging a .NET web application and so searched in a separate Internet Explorer tab on the UK Parliament site only to have a .NET error page come up - thought I'd mixed the two windows up
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