Jump to content


  • Tweets

  • Posts

    • Hi all, an update on the case as the deadline for filing the WS is tomorrow i.e., 14 days before the hearing date: 7th June. Evri have emailed their WS today to the court and to myself. Attached pdf of their WS - I have redacted personal information and left any redactions/highlights by Evri. In the main: The WS is signed by George Wood. Evri have stated the claim value that I am seeking to recover is £931.79 including £70 court fees, and am putting me to strict proof as to the value of the claim. Evri's have accepted that the parcel is lost but there is no contract between Evri and myself, and that the contract is with myself and Packlink They have provided a copy of the eBay Powered By Packlink Terms and Conditions (T&Cs) to support their argument the contractual relationship is between myself and Packlink, highlighting clause 3a, e, g of these T&Cs. They further highlight clause 14 of the T&Cs which states that Packlink's liability is limited to £25 unless enhanced compensation has been chosen. They have contacted Packlink who informed them that I had been in contact with Packlink and raised a claim with Packlink and the claim had been paid accordingly i.e., £25 in line with the T&Cs and the compensated postage costs of £4.82. They believe this is clear evidence that my contract is with Packlink and should therefore cease the claim against Evri. Evri also cite Clause 23 of the pre-exiting commercial agreement between the Defendant and Packlink, which states:  ‘Contracts (Rights of Third Parties) Act 1999 A person who is not a party to this Agreement shall have no rights under the Contracts (Right of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement provided that this does not affect any right or remedy of the third party which exists or is available apart from that Act.’ This means that the Claimant cannot enforce third party rights under the Contract (Rights of Third Parties) Act 1999 and instead should cease this claim and raise a dispute with the correct party.   Having read Evri's WS and considered the main points above, I have made these observations: Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency   This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri. Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.  As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. Clearly Evri have not read by WS as the above is all clearly explained in there.   I am going to respond to Evri's email by stating that I have already sent my WS to them by post/email and attach the email that sent on the weekend to them containing my WS. However, before i do that, If there is anything additional I should further add to the email, please do let me know. Thanks. Evri Witness Statement Redacted v1 compressed.pdf
    • Thank you. I will get on to the SAR request. I am not sure now who the DCA are - I have a feeling it might be the ACI group but will try to pull back the letter they wrote from her to see and update with that once I have it. She queried it initially with 118 118 when she received the default notice I think. Thanks again - your help and support is much appreciated and I will talk to her about stopping her payments at the weekend.
    • you should email contact OCMC immediately and say you want an in person hearing.   stupid to not
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Bookworm v Halifax - RESULT at last!!!!


Bookworm
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1906 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

.97 is only an example!!

you have to calculate your total claim. The calculate how much interest is making per day at 8% per year. It might be.27 pence

it might be .33 pence.

Link to post
Share on other sites

  • Replies 58
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • 2 weeks later...

Bookworm, anger really is a very negative emotion. Replace it with the will to win:rolleyes:

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

Link to post
Share on other sites

It wasn't anger, it was cynical fatalism :)

 

 

Reply received this morning, they intend to defend in full.

 

Meanwhile, they have just bounced a d/d due to their mistake in the first place. Grrr...

Link to post
Share on other sites

Moneyclaim online says "acknowledged"... B*stards buying themselves another 28 days :mad: .

 

28 days from date of service.

 

I'll bet they will cave in before you enter the Courtroom

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

Link to post
Share on other sites

Hang in there girl - it's a further 28 days at 8% APR...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Thank you both. Yes, I know, it's just a bit disheartening that everybody else is getting their money, and some much bigger sums!!! *stamps foot* IT'S NOT FAIR!!!

 

Meanwhile, I'm skint, have a child burning with fever, and I want to cry. There. Not so tough after all.

Link to post
Share on other sites

Here, borrow my shoulder for a few minutes if you really MUST cry...but I reckon you are made of tougher stuff, and you will save the tears until they are tears of joy...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

More like tears of despair at this moment.

 

Have just returned from drs with sick child, DH informs me Halifac phoned with offer of settlement! They'll refund all charges bar one, says he-who-can't-get-a-word-in. What about court costs and interest? I don't know, says he, it wasn't mentioned.

 

So I call. This was customer services. Same offer. I said what about court costs and interest? What court costs, said he. I said I had issued court claim, which has been acknowledged, I assumed that's why he had called.

No, don't know anything about that, he said. There's no point in discussing further then, he said. We'll have to go through the courts now.

Well, that stumped me. I asked if he was really confident they would win if in court? Really? But he wouldn't get drawn to a comment. Sod.

 

So there we are, absolutely not 1 step further than yesterday. Oh well... It is quite scary that customer services was absolutely unaware that I'd already filed, and that the claim had been acknowledged!!!

Link to post
Share on other sites

Thank you both. Yes, I know, it's just a bit disheartening that everybody else is getting their money, and some much bigger sums!!! *stamps foot* IT'S NOT FAIR!!!

 

Meanwhile, I'm skint, have a child burning with fever, and I want to cry. There. Not so tough after all.

 

I had a cry this moring whilst I was trying to get through to someone at the Halifax and I felt SOOOO much better after it, It also allowed me to be constructive whilst on the phone and take no crap from them and get a charge taken off!

17th May 2006 - Letter from the Hellifex offering full refund of charges to date - £330.57 :D :D :D

Link to post
Share on other sites

oh customer service did the same with me, they called up and asked me what my problem was and how i could help. the difference between me and bookworm is i went off at the person for being so badly informed they were unaware i was taking the bank to court. what has happened though is that customer service are not allowed to negotiate legal issues so they will pass it to their legal team who will then make you an offer. im pretty sure the halifax does have mechanisms to deal with this and refund customers, but what they dont have is something that works fast enough to deal with deadlines people set so they have to pay out additional legal fees.

Link to post
Share on other sites

but what they dont have is something that works fast enough to deal with deadlines people

Once they do get this in place, perhaps we should consider 7 day turnarounds...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

  • 2 weeks later...

Woo-hoo!!!!!!

 

I finally got my 1st refund!!!!! manynanas.gif

 

Reason given: purely commercial basis, "it is unlikely that Halifax will be able to recover these costs (even if the bank wins) because your claim will probably be allocated to the small claims track, in which costs are not generally awarded."

 

Now then. It also says "if you incur any future charges you wil receive 30 days notice and your account will be closed". Not "might", "will".

 

Interestingly enough, there HAVE been additional charges added since I issued my claim, and I was about to get on to that. I shall let you know the results, but first, I'm going to go read up the info about threats of closure I glanced through yesterday.

 

They have already refunded the money to my account, btw.

Link to post
Share on other sites

No prizes for guessing who will be on the cherryade tonight - well done...!!!

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

And a 2nd result straight away!

 

Phoned Customer Relations about added and pending charges. Every single penny is being refunded or charges in the pipeline waived. addconga.gif to me!

 

On a more serious note, I went on about the retaliatory action of closing account, and since I had incurred more charges, what were they going to do about that then?

The answer was that since the charges were incurred before I got the letter, it didn't count, so to speak, and if I incurred any more charges from now on, then they would give me 30 days' notice. Ooooh, I'm scared :D .

 

Right, I'm going to write to the OFT now, I think. I warned them I would, fair is fair. :D

Link to post
Share on other sites

The answer was that since the charges were incurred before I got the letter, it didn't count, so to speak, and if I incurred any more charges from now on, then they would give me 30 days' notice. Ooooh, I'm scared

They really haven't got a chuffing clue, have they ?

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

hahahahahahaha Well done!!!

 

I'm so pleased for you! Reading this thread was like reading a mystery novel..you just didn't know what was going to happen next. It has also given me hope!

 

I'm waiting for some statements from the Halifax, and then I will be putting a claim in. I have estimated that they have taken approx £750.00 so far.

 

Once again, CONGRATULATIONS & WELL DONE!

 

 

p.s. Loving the dancing beans... hahaha

Link to post
Share on other sites

Well BW, you're certainly stamping. Are they apologising yet?

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Brilliant:D . When will they learn that these bully-boy tactics wont work? There are too many of us who can support each other to continue cowering under their threats.

Link to post
Share on other sites

Excellent result Bookworm!!! Just in time for the easter hols. Enjoy it!

 

PS. where did you get those fab smilies

May 2006 - Halifax Account 1 - Settled in full :D

31 July 07 - Halifax Account 2 - MCoL Started :rolleyes:

Jan 07 - Capital One - Settled in full :D

April 07 - Barclaycard - Settled (partial) :D

August 07 - Lloyds TSB -

Link to post
Share on other sites

Great result - this sort of news makes good reading for all of us in the early stages of our claims!!

 

Halifax here we come....

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

well done bookworm lets hope this is one of many refunds!!

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1906 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...