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    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
    • No, nothing from Barclays. Turns out i have 2 accounts on here, and i posted originally on the other one. Sorry about that.  
    • Always send with proof of posting from your Post Office, so there is a trail. Conversations , are designed to intimidate into paying, Emails are designed as another way of bombarding. Only EVER communicate in writing, by post.  
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Misinformation by TfL staff resulted in missing the last train home - any compensation? *RESOLVED*


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This isi a bit of an odd one - wondering if anyone can help.

 

Earlier today due to a ton of engineering works on practically every line possible, I was travelling via Chiltern Railway from Harrow to Marylebone and then onwards to the other side of london. As a young female travelling alone, I was very anxious about not missing the last train home, so i specifically asked the TfL staff (the guys wearing the blue jumper with logo and carrying radios) when the last return train back to Harrow from Marylebone was - he radioed through and then confirmed to me it was 12:20 am. beaing that in mind on my return jounrey i ensured i arrived back in marylebone by around midnight, only to find out that all the info i was given was wrong and i had already missed the last train. I had no choice but to go outside and pick p a cab, during which time i was hassled by a gang of drunk men for over 20 mins which was very distressing , anfd finally i anaged to get into a cab and it cost me over 50 Pounds to get back home. Needless to say i am extremely ****ed off that i was told the wrong info by TFL who actually radioed through -- hw does this happen?! also when i got back to harrow, the staff there told me i should write in to tfl and complain explaining this in detail as the radio calls are recorded and i should be compensated. I have just submitted something by email in anger (i have just got home!) but i was wondering if anyone had any better advice on how to approach this.

 

I am very annoyed about a) being over 50 pounds out of pocket and b) having had such a distressing journey home causing me stress and anxiety, all because TfL could not get their facts right. This was on a day that even without the mishap took over 1.5 hrs to travel a few miles due to horrendous engineering works.

 

Is there anything that can be done about this??

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This isi a bit of an odd one - wondering if anyone can help.

 

Earlier today due to a ton of engineering works on practically every line possible, I was travelling via Chiltern Railway from Harrow to Marylebone and then onwards to the other side of london. As a young female travelling alone, I was very anxious about not missing the last train home, so i specifically asked the TfL staff (the guys wearing the blue jumper with logo and carrying radios) when the last return train back to Harrow from Marylebone was - he radioed through and then confirmed to me it was 12:20 am. beaing that in mind on my return jounrey i ensured i arrived back in marylebone by around midnight, only to find out that all the info i was given was wrong and i had already missed the last train. I had no choice but to go outside and pick p a cab, during which time i was hassled by a gang of drunk men for over 20 mins which was very distressing , anfd finally i anaged to get into a cab and it cost me over 50 Pounds to get back home. Needless to say i am extremely ****ed off that i was told the wrong info by TFL who actually radioed through -- hw does this happen?! also when i got back to harrow, the staff there told me i should write in to tfl and complain explaining this in detail as the radio calls are recorded and i should be compensated. I have just submitted something by email in anger (i have just got home!) but i was wondering if anyone had any better advice on how to approach this.

 

I am very annoyed about a) being over 50 pounds out of pocket and b) having had such a distressing journey home causing me stress and anxiety, all because TfL could not get their facts right. This was on a day that even without the mishap took over 1.5 hrs to travel a few miles due to horrendous engineering works.

 

Is there anything that can be done about this??

 

You can pretty much forget about getting any taxi fares back.

 

Chiltern obviously haven't done anything wrong, so they can't help you out. Besides, the difference between a single and a return is usually pence, and as you used the outward portion without a problem, the refund would be next to nothing.

 

TfL aren't going to refund a National Rail ticket.

 

I suspect all you will get is an apology from TfL, with, perhaps a small token gesture voucher, but nothing that exceeds the ticket price. If your email complaint comes across as over the top or is insulting/demanding - you'll probably just get an apology.

 

The drunks etc aren't really TfLs problem, nor is it their fault you felt harassed.

 

Engineering works are advertised weeks, if not months in advance, and you presumably still decided to buy a ticket with the knowledge that their was going to be an element of disruption.

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Firstclass - you seem to miss the point. I am not complaining about planned engineering works - I am complaining about staff underperformance and misinformation - radioed through and verifying information that was completely inaccurate. I would say an apology and good will gesture should be minimal, particularly as it can be proven by listening to the radio transmission if they can be bothered.

Also, am assuming by your username that you may work for the rail companies, which is then surprising that you are not aware that Chiltern Railway tickets come out of oyster cards not national rail tickets, so TfL do get that money. Either way, am not complaining about getting a refund for this, as you say I used the inward journey, and the outward journey never happened because tfl staff gave me the wrong information which made me miss the last train.

 

All i can say is, in these cases, TfL underperformance of TfL staff is worse/more dangerous than them not being there at all - if i hadnt been told the incorrrect info, i would have made other arrangements to make sure i wasnt stranded. The fact remains TfL gave me innacurate information, which put me in an awful situation; it can be proven, and they should do something about it.

 

i wasn't necessarily expecting a refund of the whole taxi fare but an apology and some sort of compensation for realising what the misinformation resulted in (as they can imagine for anyone that would have been in the same situation) is frankly just courteous.

 

would be more than happy to go to the Evening Standard.

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Revenue allocation is a whole different matter, (just because it's Oyster doesn't mean TfL gets to keep anything!). TfL manage the Oyster card scheme, but they don't necessarily profit from every single journey you make, especially when it comes to National Rail! There's a 200+ page guide somewhere that explains the processes and formulas which must be used to determine which company gets what!

 

My point is that you won't get the compensation you hope to achieve, even if you do go to the papers, (who won't run such a story anyway!)

 

I can guarantee that no radio transmissions are going to be checked for something as minor as this, it's a very time consuming task, and by the time your complaint is investigated, (28 days or so), it won't even exist. Consider also that it is very likely the staff involved will not even recall the incident if they are asked about it. It could even go the other way, and they do remember the incident, and it could transpire, or they could claim, that you have misunderstood what was said.

 

I am sure you will receive a genuine apology from TfL, which, given that no member of staff is going to deliberately give you false information, should suffice. Mistakes can happen unfortunately. Doesn't make it right, and I understand your frustration,

 

I suspect if they are feeling generous, you might get a £5/£10 TfL voucher, but even then, I really wouldn't count on it.

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Its not clear what advice you expect from here, clearly there is no legal obligation to refund you anything. The best you can do is write to the company and you may receive an apology.

 

Andy

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Hi dbcc33

 

I think you are right to lodge a complaint. Providing the correct information to travelers is important and isn't something that should be taken lightly. A big part of the railways business is based on providing the correct information. Even the staff at Harrow stated that you should write and lodge a complaint. If there was a major incident, a fire for example, would it be acceptable for TfL staff (the guys wearing the blue jumper with logo and carrying radios) to provide the wrong information? Passenger's are owed a duty of care by TFL. Let us know what they say.

 

As the recording lasts for 28 days, or so.

 

Write a Formal Letter of Complaint, mark it as such.

Explain what was said to you, how they have let you down and what you would like them to do.

 

Send it:

 

TFL commissioner Peter Hendy - [email protected]

 

TFL/PCO, MD David Brown - [email protected]

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Again - not sure what you realistically expect to receive here. No way you're going to get compensation. And you need to take emotion out of this rather uneventful story and stop being sarky to First Class and bringing up engineering works and drunks which are irrelevant.

 

Be honest - all you are likely to receive is an apology from some bod at TFL you've never heard of.

 

So from me, an employee you've never heard of, I am sorry. Now take this apology, forget the experience and move on with your life. It's a new day and new dawn and I'm feeling good.

 

 

 

Firstclass - you seem to miss the point. I am not complaining about planned engineering works - I am complaining about staff underperformance and misinformation - radioed through and verifying information that was completely inaccurate. I would say an apology and good will gesture should be minimal, particularly as it can be proven by listening to the radio transmission if they can be bothered.

Also, am assuming by your username that you may work for the rail companies, which is then surprising that you are not aware that Chiltern Railway tickets come out of oyster cards not national rail tickets, so TfL do get that money. Either way, am not complaining about getting a refund for this, as you say I used the inward journey, and the outward journey never happened because tfl staff gave me the wrong information which made me miss the last train.

 

All i can say is, in these cases, TfL underperformance of TfL staff is worse/more dangerous than them not being there at all - if i hadnt been told the incorrrect info, i would have made other arrangements to make sure i wasnt stranded. The fact remains TfL gave me innacurate information, which put me in an awful situation; it can be proven, and they should do something about it.

 

i wasn't necessarily expecting a refund of the whole taxi fare but an apology and some sort of compensation for realising what the misinformation resulted in (as they can imagine for anyone that would have been in the same situation) is frankly just courteous.

 

would be more than happy to go to the Evening Standard.

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Thanks to Rebel for the only support on this thread. I am please to report the following outcomes:

1. A sincere apology from some employee I've never heard of

2. The matter was escalated to the Group Station Manager who is going to deal with the member of staff

3. A full refund of my entire taxi fare :-)

So, it turns out, that TFL did indeed take my "uneventful" complaint more seriously than the (non-customer service oriented) rail employees on this forum, which is just as well.

I for one can't wait until they sack all the ticket inspectors and replace them with machines, as this event has just shown how useless staff are worse than none at all!

Take note - rail employees on this forum (particularly sarcy Presley!)- with your overconfidence - "no way you're going to receive compensation"....turns out its best not to be so arrogant about something you know nothing about!!

Anyway it certainly is a new dawn, new day and I'm feeling good :)

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Genuinely pleased with the outcome, I thought it unlikely, but congratulations. I do like to see a win over the 'establishment' in any walk of life.

 

So, DBCC, the beers are on you then! Mine's a Guiness to wash down the humble pie.

 

 

 

Thanks to Rebel for the only support on this thread. I am please to report the following outcomes:

1. A sincere apology from some employee I've never heard of

2. The matter was escalated to the Group Station Manager who is going to deal with the member of staff

3. A full refund of my entire taxi fare :-)

So, it turns out, that TFL did indeed take my "uneventful" complaint more seriously than the (non-customer service oriented) rail employees on this forum, which is just as well.

I for one can't wait until they sack all the ticket inspectors and replace them with machines, as this event has just shown how useless staff are worse than none at all!

Take note - rail employees on this forum (particularly sarcy Presley!)- with your overconfidence - "no way you're going to receive compensation"....turns out its best not to be so arrogant about something you know nothing about!!

Anyway it certainly is a new dawn, new day and I'm feeling good :)

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A great outcome and I am surprised.

 

Please remember that all members here give their time freely for no reward and this includes the members who work for/have TOC knowledge so please temper your outbursts how ever tempting it may be to say 'I told you so'.

 

I don't agree with some of their replies but the world of TOC's is rather complex as are the various statutes and byelaws and they help posters here try to understand this murky world but often the answers are not what they want to hear.

 

The TOC's are not known for being over generous, just look at the amount given out for delayed trains, often its 50% of 50% of a percenatge of a week, so you can be stuck on a train for hours yet receive a few quid compensation, it does show though that complaining gets results, I complained about the way I was treating by 2 ticket inspectors and got apologies, was told they would be disciplined and £20 rail voucher I recall.

 

Ill mark this resolved.

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Thanks all.

Humble pie eaten gracefully Presley :)

Point taken Andy - just wanted to make the point that one shouldn't be put off complaining when it clearly achieves results.

TBH I was surprised by the outcome too ( though I think it is the correct option) - I assumed they would apologise and send maybe me some rail vouchers, so it was a good result.

Fine to mark thus thread closed now.

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