Moving house

[TILLIE110280]

Help

 

I purchased an electric recliner about 4 and a half years ago.

 

About 6months ago I gave it to my mother as I had purchased another one. We moved it ourself from my house to my mothers. About 4 months ago it stopped working. I contacted the retailer and they informed me that since it was no longer in the house to which it was delivered they did not have to cover the guarantee. This was because it was possible that we damaged it in transit.

 

Is this correct?

[havinastella]

Hi and welcome to CAG.

 

What does the guarantee for the chair say?

[TILLIE110280]

I think i used the wrong word - it is a warranty and not a guarantee.

 

Does that make a difference?

[havinastella]

Not really, does it anywhere say 'Do not move the chair or the warranty is void'?

[TILLIE110280]

I have just read the terms and conditions on their website and they say that it is only valid in the house to which it it delivered.

 

can they do this - surely if is faulty they should have to do something.

[ericsbrother]

No, if it is still your property (the chair) then its location is irrelevant as it is not a fixture of the property like a boiler.

[TILLIE110280]

No, if it is still your property (the chair) then its location is irrelevant as it is not a fixture of the property like a boiler.

 

They are claiming that because we moved it it could have been damaged in transit and they are not liable for that!! They state they should not have to pay for something which we my have done and there would be no way to prove it either way.

[havinastella]

This could well go either way in Court.

 

Although their terms state you cannot move the chair, they may well be unfair. BUT, you may well have damaged the chair when you moved it.

 

Have you considered getting an independent report/repair and then asking towards the cost of repair?

[ericsbrother]

Then tell them to come out and inspect and that the proof of damage in transit lies with them, not for you to prove otherwise. The claim that it is impossible to prove either way shows that they are not convinced of their own argument. Challenge them in writing and tell them that their response will be passed on to trading standards.

[slick132]

Hi Tillie,

 

Has anyone diagnosed the fault for you.

 

Have you any idea what the fault may be.

 

Have you checked basic possibilities such as fuse, power lead, etc.