They are claiming that because we moved it it could have been damaged in transit and they are not liable for that!! They state they should not have to pay for something which we my have done and there would be no way to prove it either way.

I have just read the terms and conditions on their website and they say that it is only valid in the house to which it it delivered. can they do this - surely if is faulty they should have to do something.

I think i used the wrong word - it is a warranty and not a guarantee. Does that make a difference?

Help I purchased an electric recliner about 4 and a half years ago. About 6months ago I gave it to my mother as I had purchased another one. We moved it ourself from my house to my mothers. About 4 months ago it stopped working. I contacted the retailer and they informed me that since it was no longer in the house to which it was delivered they did not have to cover the guarantee. This was because it was possible that we damaged it in transit. Is this correct?