Transaction unrecognise on statement

[nicole2005]

Hello,

My name is Nicole, I want to tell you with my problem.

 

During the day yesterday, I checked my bank account online at Lloyds TBS

 

I was surprised to see a deal I do not know on February 24, 2014 .

 

. A payment to EBay worth 14.98 pounds, which is because I do not know why I have not bought anything on eBay, a

nd I did not sell anything.

 

I immediately contacted ebay and I confirmed that I havenot bought or sold anything on eBay.

 

I sent the copy of the bank statment Ebay for 3-4 times now,

as they say here although I do not see the picture is sent to the extensions required of them.

 

In the course of today and asked to send them pictures of the statement of bank and item number on Ebay,

although every time I said that the product is not purchased,

only a withdrawal fraudulent.

 

Thank you.

[dx100uk]

sorry

so ebay have taken a payment from your account for an item not purchased?

 

dx

[nicole2005]

yes

 

on statement appears Ebay sarl

[Klandestine]

What exactly does the description for the unrecognised transaction say?

 

And what type of payment is the transaction? A direct debit (listed as DD on statments), a debit card payment (listed as DEB)?

[Klandestine]

Oops you replied at the same time I was typing my post.

What type of transaction is it?

[nicole2005]

is a visa debit Lloyds

 

I did not buy anything and I have not sold anything on ebay.

yet on the statement online when I looked it appears

24 Feb 14EBAY EUROPE SARL DEB

14.98

[dx100uk]

anything on your ebay online statements

 

or paypal statements?

 

dx

[nicole2005]

nothing confirmed even those from Ebay

investigates those from ebay but the bank investigates hard, I can not stop the transaction, do not.

I asked chargeback since I read Called Visa Debit Chargeback scheme, Section 75.

is that correct?

The bank gave a phone number to call. but it's difficult with them. we will try though

I do not have pay pal account to this card

[Klandestine]

I don't personally use ebay to sell but my first thought was that perhaps it's listing fees because I believe there is still a charge for listing items even if they do not get sold

 

If you are certain that your ebay/paypal account isn't tied to this card and the transaction isn't your own then you do need to contact Lloyds and report the transaction as fraudulent. (A quick search shows that the phone number is 0845 300 6699 or 01702 278430)

[nicole2005]

fee is required on sale on ebay BUT I have not sold anything, either now or in the past, is confirmed by the customer service ebay.

[Conniff]

Debit cards do not come under section 75. Credit cards are covered by S75 for payments totalling more than £100.

 

Debit cards are covered by Visa and have no lower limit.

[Klandestine]

I've just checked and depending on a number of factors there are still fees to pay even if you list an item but it doesn't get sold.

 

If you haven't given ebay your card details then the transaction has been made by somebody else. Your concern should be reporting this to the bank (on the number they have given) and perhaps trying to work out how your card details were used by somebody other than yourself.