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    • An update! I emailed both Andrzej.Tuleja and James_Goldsmith at Whirlpool dot com. I got a phone call from their executive team a couple of days later, and a replacement part dropped on the mat a week after. She was quite apologetic, however, also reiterated the "90 day warranty" period on customer fitted parts, and did not comment when I mentioned that the CRA also applies as I was a consumer buying from them directly. So I now have a spare door switch if the machine decides to eat another in the future! Cheers all!   Note dx100 that the "Hotpoint CEO" you linked to is not related to the hotpoint appliances, but some kind of marketing app.
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MBNA/MFS Portfolio - Help with Court Appeal Process Please


shalom12
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Hi all,

I need advise on a long-running dispute I have with MBNA but which is now passed on to MFS protfolio.

 

Several years back - 2007,

I disputed the credit card balance with the company as I did not recognise some of the entries.

 

They were intransigent and, by 2008, I employed the services of a company who combined this fight with PPI reclaim at the time.

 

MBNA failed to respond positively and instead managed to get a ccj and a charging order against my property in my absence due to lengthy work related stay overseas.

 

Fast forward 2013,

MBNA finally conceeded that they had misold the account in the first place and offered me a PPI refund.

I declined this offer on the ground that it was such a small token and did not reflect insurance contributions made since 2001.

 

Two months later I received a court order granting MFS protfolio the substitute claimant (instead of MBNA).

 

I immediately lodged an appleal.

 

A couple of weeks later while my appeal was still going through the system at the local court,

I received a warrant of execution, effectively authorising bailiff visit to enforce the right granterd MFS Portfolio.

The bailiff was made aware of the appeal and he went away.

New hearing date has now been set.

 

I need advice on how to handle the appeal especially given that

 

1) MBNA has conceeded the miselling of the account 6 years later,

2) they are yet to supply my requests i.e copy of the greement, full copy of the statement and copy of deed of assignement of the account to MFS Portfolio.

 

Look forward to your kind response. :-x

Edited by shalom12
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Hi,

You are not entitled to see the 'deed of assignment' this is the confidential and commercially sensitive contract

between debt seller (creditor) and the debt purchaser, a court may order production if it is relevant.

 

You would have received a 'notice of assignment' (NOA) from the creditor and/or the DCA,

all that happens is that it is noted on the account file that such a notice was sent on a specific date.

 

Did you make a 'formal' request for the agreement (CCA Request under sections 77/78 of the Consumer Credit Act 1974 as amended) with a statutory fee of £1.00 as required?

 

If not your request will go unanswered.

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Many thanks brigadier2cjs. The requests (four in total) were made between 2007 & 2010 but without quoting under which rule it was made. However, I also lodged a complaint with FSA years ago, and more recently (Jan 2013) with FOS.

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are you saying MBNA have placed in WRITING that the WHOLE AGREEMENT [not just the PPI]

was MISOLD?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sorry my mistake. Just the PPI element which they denied for almost six years just in time for MFS to do the substitution. They still refused to adress the disputed figures which were discovered in a couple of the statements, nor the excessive charges.

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