I think i'm being had by car supermarket

[benluke4]

Hi,

 

I really need your help and advice.

 

On the 20th December I picked up and paid for a car I purchased from a car supermarket.

 

The deal was that they would replace a cracked panel and the previous week I agreed over the phone that if this was done then I would pay the agreed price.

 

I was contacted that week saying it had been done and the car was ready to be picked up.

 

On the 20th Dec I went and paid (half was paid on a credit card).

 

Once again I was assured everything agreed had been done.

By the time we went through the paper work it was dark and raining.

I went and had a quick look at the panel in question and could not see the pre-existing crack

so I was happy that they had kept there word and replaced it.

 

On the 24th whilst cleaning the car I noticed that the crack was still present.

They had done a very good job of filling it and polishing it but it was still there.

 

I phoned them straight away to inform them.

 

Since then I phoned them numerous times .

I've been told by the salesman that sold me the car that if it has not been done then it will be done.

He asked me to contact the service department, which I did.

 

Today I received an email from the service department stating that I need to come in and see the service manager

and he will decide whether the part needs replacing or not.

I informed her that the deal was that it was to be replaced.

 

If they refuse to replace it what are my rights?

 

Can I contact my credit card company and cancel the payment?

 

One thing I must add..

. I record some of my mobile phone conversations..

 

. After getting the feeling that I was about to get ripped off I recorded a conversation between myself

and the salesman where he clearly states that the part will be replaced.

 

I'm not 100% sure what the rules are with recording conversations

but from what i've read I understand that...

A recording made by one party to a phone call without notifying the other is not prohibited provided that the recording is for their own use;

recording without notification is prohibited where some of the contents of the communication

—a phone conversation are made available to a third party.

 

Now being that the car supermarket is who I recorded can I or should I be letting them know that I have the conversation recorded when I see them tomorrow?

 

What should I do and what are my rights?

 

Please help as I paid a lot of money for the car.

 

Many thanks

Ben

[silverfox1961]

Hi and welcome to CAG

 

Hopefully they will replace the panel but it is a case of wait and see. If they refuse, you can tell them you have the recording. The salesman you recorded may object to you playing it and in that case you would not be able to however, you are allowed to make a transcript of what was said.

 

IF you ended up in a court room, the transcript can be made available and the judge may allow the recording to be played.

 

Case of wait and see what they say first.

[dx100uk]

as you paid by card

 

under setion 75 they are responsible too

 

if car supermarket don't do as they should

phone the card company under a section 75 claim.

 

they'll sort out car supermarket & the issue for you.

 

dx

[benluke4]

thank you both for your replies.

 

I will see if they replace it or not and then act on your advice.

 

Ben