Problems with C0-OP Energy

[snowdragon]

Right, we are with BG for both gas and electric and they will not let us change suppliers as we are in arrears with them mainly due to me losing my job 2 years ago, we did try to change to Co-op but BG stopped it and said no, Co=op were informed and we left it at that but we have been getting bills for gas for co-op even thought we are with BG. When the first one arrived we wrote back and explained we were with BG and not them, it went quiet but then they stated up again, once again we wrote back to them and this time they said we had signed up with them for both gas and electric, we told them BG would not let us swap and we heard no more till once again today we have got an estimated gas bill from the Co-op once again, I have emailed them this time to ask why but no reply and also told them to contact BG for confirmation, we can not have 2 gas bills! Nor can we pay what they say we owe them, plus no one has been to read our meter, BG email us to get a reading.

Sorry for long post, really confused

[Conniff]

Have one of your household answered a 'survey' or the likes while out shopping or put your sig on anything that might have been asked 'can you just sign this to say we asked you'?

[snowdragon]

no conniff, nothing all we were going to do were change to co-op but BG stopped it and we heard no more

[Conniff]

What sort of meter do you have and how much is the arrears to BG ?

[snowdragon]

a normal on conniff, we owe quite a bit to BG for gas and electric and currently pay £15 every two weeks for both will have a look for exact amount

[snowdragon]

right, we owe £236.36 on gas and £133.09 on electric, £15 on both will be paid today ( £ 30 in total ) we only have a gas cooker and gas c/h, electric is lights, tv etc

[Conniff]

If it is a prepayment meter then you can have a debt of up to £500 and still change. If it is a quarterly bill meter then they can insist you stay with them until the arrears are cleared.

 

I think they only insist on you staying because they have the threat of them breaking into your house and disconnecting the supply should you not pay.

 

You should send a letter by recorded delivery to the Coop and again reiterate that you are with BG and have arrears and they will not let you change supplier until those arrears

are cleared so you could not have signed a contract with the Coop. Say this is you final communication on the matter.

[snowdragon]

thanks conniff we will, we do not have a prepayment meter. I sent Co-op an email and if no reply will once again write to them, the bill they sent today is for £427.84! thanks for the advice

[snowdragon]

letter sent yesterday to be signed for