Ppi problem with hfc bank

[john05]

HELLO,

LOOKING FOR ADVCE PLEASE,

 

SENT HFC A RECLAIM FORM STATING REASONS AND

 

RECIEVED A LETTER IN APRIL 2013 STATING THAT THEY WERE INVESTIGATING MY COMPLAINT

AND THIS WOULD TAKE BETWEEN 8 & 12 WEEKS,

 

6MONTHS HAVE PASSED AND STILL HEARD NOTHING.

 

i HAVE SENT 2 LETTERS ASKING WHY IT HAS TAKEN SO LONG HAVEN'T RECIEVED A REPLY YET,

 

PHONED THEM 7 WEEKS AGO AND WAS TOLD AN OFFER HAD BEEN SENT OUT TO MY OLD ADDRESS

BECAUSE MY RECORDS HADN'T BEEN UPDATED,

 

SO A NEW OFFER WOULD BE SENT TO MY PRESENT ADDRESS HAVEN'T RECIEVED THAT YET.

 

THROUGH FRUSTRATION I CONTACTED THE OMBUSMAN.

 

THEY WERE TOLD THE SAME EXCUSE AS ME BY HFC.

 

THE OMBUSMAN ADVISED ME TO PHONE HFC ONCE MORE WHICH I HAVE

 

BUT STILL NO SATISFACTION CAN SOMEONE ADVICE ME HOW TO DEAL WITH THIS PLEASE.

THANK JOHN:|

[ims21]

If it were me I would write to HFC to tell them that if you do not receive the offer at your correct address within 7 days you will be opening a formal complaint with foes which may well cost them a further £850.

 

If they don't comply then DO open that complaint with fos and ask them to consider additional compensation for HFC being well outside the time limits laid down.

[john05]

Thank you ims21 will give this a try asap.

[dx100uk]

have you ever sent hFC an SAr to get all the statements & other paperwork they hold

 

if not do so.

 

don't ever trust HFC to give you the correct refund figures

[john05]

Thanks dx100uk