MMF - They dont talk to me !!!

[banking idiot]

Every time MMF call me - I tell them i am recording the call they then wont talk to me - I of course tell them its for training purposes and they put the phone down on me - I like having my little bit of fun with them!!!

 

I have registered a formal complaint with the FO as they texted me at 1:30 am on one occasion - the FO is currently looking into this for me

 

banking idiot

[Consumer dude]

What have they got to hide..

[renegadeimp]

The fact that they operate unlawfully and use borderline criminal tactics as basic company proceedings

[BRIGADIER2JCS]

MMF have certainly gone rogue.

 

The number of instances of intimidation, outlandish threats, harassing calls, texts, e-mails and letters grows daily.

 

The ridiculous claims that various parts of legislation. regulation and guidance do not apply to MMF is worrying, as those with no experience are easily misled by this approach.

 

I wonder has anyone complained to the CSA about this members conduct?

[goodatresearch]

I wouldnt bother complaining to CSA they just stick up for their members despite breaches of their own rules. Told me the Pre Action Protocol can be ignored.

[BRIGADIER2JCS]

I wouldnt bother complaining to CSA they just stick up for their members despite breaches of their own rules. Told me the Pre Action Protocol can be ignored.

 

 

I would most certainly 'bother' to make a complaint to this CSA given the conduct of MMF, I have seen them take action, so 1 instance of advice that may be doubtful does not mean it will always be the case.

[goodatresearch]

By all means complain, you may get someone who actually follows the relevant rules. If nothing else it may just slow them down a little. However in my personal opinion their advice was more than doubtful.

Edited August 30, 2013 by citizenB

[BRIGADIER2JCS]

By all means complain, you may get someone who actually follows the relevant rules. If nothing else it may just slow them down a little. However in my professional opinion their advice was more than doubtful.

 

'Professional Opinion'??

If you are advising here as a 'professional' you should make it clear in what capacity you offer advice.

Edited August 30, 2013 by BRIGADIER2JCS

[goodatresearch]

You appear to provide advice with great authority and tell other people they are wrong. Perhaps you should state your qualifications and experience.

[BRIGADIER2JCS]

The site team are aware of my 'authority'!

I will not enter into any arguments.

[goodatresearch]

Not arguing at all. Anyway back to the problem. Banking idiot, you are quite right not to speak to them on the phone. The last time I spoke to my not so friendly bank they completely misrepresented the law and when I complained to FOS they stated that they couldnt comment because they on longer had a recording of the conversation. Shame I had one isnt it, although thy are completely unrepentant despite the fact I provided FOS with a copy.

[BRIGADIER2JCS]

Every time MMF call me - I tell them i am recording the call they then wont talk to me - I of course tell them its for training purposes and they put the phone down on me - I like having my little bit of fun with them!!!

 

I have registered a formal complaint with the FO as they texted me at 1:30 am on one occasion - the FO is currently looking into this for me

 

banking idiot

 

Write to MMF:

 

To:

Mr Robert Sands

Director of Compliance

MMF Ltd

Protection House

Bradford Road

Leeds

LS28 6AT

 

Date:....................:

 

Ref: If you have one.

 

Formal Complaint:

 

Dear Mr Sands,

 

I have recently receiving frequent call from MMF Ltd., this has now reached a level amounting to harassment, therefore MMF Ltd

WILL cease all contact other than by Royal Mail.

 

e-mail contact has been made a totally unreasonable time and must cease immediately.

 

This is my choice made after considering sections 3.3 (J) & (k) of the OFT Guidance on Debt Collection 2003/2006 updated Nov.2012.

 

I have discovered that MMF Ltd has contended that such Guidance does not apply to MMF Ltd, this of course has no merit.

 

I report regarding MMF Ltd an its conduct is being made to the OFT/FCA with a comment on the fitness of MMF Ltd to hold a Consumer Credit Licence.

 

As this letter is addressed to you personally Mr Sands I expect a proper reply from you, not customer service.

 

RD / signed for post check delivery.