@threeuk Wont cancel contract or repair phone

[scorpio78]

So last week I upgraded my account with 3 and got the iPhone 5.

The day it arrived I was not in but family took it and place3d it in my room

 

When I returned I opened the box to discover the screen glass was cracked ( the box was fine and new)

I phoned 3 straight away to tell them and ask for an exchange.

They then pull up some company policy, which I was not told about , and say as I have not contacted them in 24hrs they cannot help me.

I have spent the last 10 days arguing , politely , with various different 3 departments but to no avail.

I tried to cancel my upgrade as within 14days but they wont even accept this

 

To rub it in they offer me £5 to credit my phone for any inconvenience caused

 

Looks like I will take it to apple and exchange for a new phone now

 

I have been with 3 since 2005 , and this in defo my last dealings with them , there staff in india was polite and friendly but did not have a clue

phone arrived on 4th june, I opened it on the 6th morning

 

I called trading standards and they advised sending three a strongly worded letter , which I did. The response from three was they may take my phone back to have it repaired but I would have to pay the costs

 

today over the phone I was advised to contact the ombudsman

 

whats my best course of action , just carry on or try apple ??

[BankFodder]

The only strongly letter you should send them is a letter before action.

 

Give them 14 days then sue.

Don't bluff. If you don't intend to go ahead then don't bother.

 

You will have to persuade the judge that it was more likely than not that the phone arrived in a damaged state. You have a good chance of doing this. Your chances of success are about 80% and there isn't much to lose by trying.

Stop doing things on the phone unless you record the calls