So last week I upgraded my account with 3 and got the iPhone 5. The day it arrived I was not in but family took it and place3d it in my room When I returned I opened the box to discover the screen glass was cracked ( the box was fine and new) I phoned 3 straight away to tell them and ask for an exchange. They then pull up some company policy, which I was not told about , and say as I have not contacted them in 24hrs they cannot help me. I have spent the last 10 days arguing , politely , with various different 3 departments but to no avail. I tried to cancel my upgrade as within 14days but they wont even accept this To rub it in they offer me £5 to credit my phone for any inconvenience caused Looks like I will take it to apple and exchange for a new phone now I have been with 3 since 2005 , and this in defo my last dealings with them , there staff in india was polite and friendly but did not have a clue phone arrived on 4th june, I opened it on the 6th morning I called trading standards and they advised sending three a strongly worded letter , which I did. The response from three was they may take my phone back to have it repaired but I would have to pay the costs today over the phone I was advised to contact the ombudsman whats my best course of action , just carry on or try apple ??