@eonhelp E.ON HeatWise EnergyPlan becomes E.ON EnergyPlan

[elector]

E.ON changed my "plan" [see "title"] (January 18th 2013), presumably at the behest of "D.E.C.C."...another one of "Dave's" BIG-IDEAS!!! I now have no control over "on-line" account management...submitted "meter-readings" are refused. I have five circuits; "Day", "Night", "Boost", "Heatwise" and "Heatwise night". Now, because my "Heatwise..." consumption has fallen to zero (I do not use heating during these Summer-Months)...E.ON have decided that "your consumption is inconsistent with your usual useage"...consequently my on-line submitted readings are refused! They (E.ON) promptly invoiced me for a Bill, which is not due...I refused to pay; my payment history is impeccable...I pay quarterly "on demand"...THIS IS INTOLERABLE.

E.ON extol the virtues of "on-line" account management but they are unable to "deliver"...this is clearly misrepresentation.

I strongly urge every customer of E.ON to switch !

I have (had) a perfectly satisfactory [contract] with E.ON for thirteen years; this is a debacle.

It is clear, from my correspondence with D.E.C.C. that this [situation] is due to "lobbying" by the "Big six"; of which E.ON are one. The introduction of "simplified tariffs" is simply a manifestation of this Government's failure to address [our] lack of an energy-strategy; we are now "paying-the-price" of failure! The only long-term solution is to invest in "Nuclear"; meanwhile, us consumers have to pay-the-price of [futile] "experiments" with WIND!!!

[E.ON Company Rep: Malc]

Hi elector

 

From 18 January 2013, we've modified the names of certain tariffs. The name of your tariff has changed from E.ON HeatWise EnergyPlan to E.ON EnergyPlan. The name change is descriptive only and has no impact on your account.

 

This is also unconnected to the online management service. If you're having problems entering meter readings online, this will be another, unrelated issue and you need to talk to us about this. We've a specialist team who look after the online service and they'll be happy to help.

 

Customers managing their accounts online receive quarterly bills. Recently, though, we've been tweaking our systems to make sure billing dates are correctly aligned with meter reader visits. This is to improve accuracy by reducing the number of estimated bills. In some cases, this may result in an interim bill.

 

Not saying this has happened to you but certainly a possibility. If it did, future billing will revert to quarterly.

 

Sorry for any confusion but hope this explains the changes.

 

Malc

[elector]

Now Malc,

 

Let's get some facts straight, here..."Just the Facts" !...

 

FIRSTLY

 

"The name change is descriptive only and has no impact on your account."

The Impact on my account is that my standing-charge has increased from £37.97(48) p.a. to £142.49(6) p.a. This was the ""paying-the-price"-of failure" point in my original thread; The "Lobbying" & subsequent introduction of "simplified tarriffs" is simply a consequence of (your) failure to establish a credible Energy-Strategy...witness the warning recently announced that "Industry & Commerce may well need to prepare for Energy-Rationing between the hours of 16:00 to 20:00, this coming Winter (2013/2014). Now, you may claim that the premium I now face is to help pay for "Infrastructure & Maintenance" of the Network...I would suggest that that's a euphemism for "Help, please? We're in the mire. We need some extra cash to throw-at anything we can think of; including futile experiments with Wind, and Wave"...I rest my case!

 

SECONDLY

 

"This is also unconnected to the online management service. If you're having problems entering meter readings online, this will be another, unrelated issue "

Not wishing to tip-the-apple-cart here, but, this most definitely IS related. Your on-line account management no longer functions!...your highly-skilled & qualified I.T. department are unable to accommodate the fact that my power-consumption has (suddenly) dropped to zero...Hey, it's Summer ...I don't use my heating, right now!!! If you must place a window over my useage-pattern, at least make it recognise that I've switched my heating off and stop telling me that "(your) consumption is inconsistent with (your) usual useage"...I would like to resume Managing my Account on-line, for now...This is impossible!!!

 

[E.ON Company Rep: Malc]

Hi elector

 

The change to Standing Charges isn't an additional amount but another way of charging for the cost of the connection. We've always charged this but in a different way.

 

Heatwise meters, like the one at your property, are multi-rate set ups. They give 10 hours of cheaper electricity at certain off peak times for heating/water heating purposes. Included in this are a number of cheaper off peak hours for all consumption.

 

As such, these set ups have two supply numbers. One covers the Heatwise circuits for heating/water heating whilst the second is for the remaining circuits.

 

Previously, the Heatwise section carried a Standing Charge but the other part of the set up was charged under the two tier structure.

 

Here, the first 225 kWh per quarter or primary units were charged at a premium rate. This premium was to cover the costs of the connection. We've now changed to a Standing Charge for the connection plus an amount for the electricity used.

 

Before 18 January 13, customers on the Heatwise tariff were charged in the region of £150 per year for their connection. This was a combination of the Heatwise Standing Charge plus the extra charged via the primary rate.

 

This figure is based on customers using in excess of 900 kWh per year. Those using less won't have been paying as much as this.

 

We've now replaced two tier charges with a daily Standing Charge on all our tariffs. Consequently, Heatwise customers will now have two Standing Charges to cover both supply numbers.

 

Going forward, as you say, this will now be a set charge of £142.49.

 

I hope this explains that the switch to a Standing Charge isn't an additional charge. It's something we've always charged but in a different way.

 

Our unit rates, though, did go up on 18 January 13.

 

The online issue isn't related to our tariff changes. I'm aware of a difficulty some customers are currently having when entering meter readings online. This is only affecting certain accounts and isn't specific to particular types of meter. We're working on a fix but, in the meantime, if you let us have up to date readings we'll be happy to re-bill your account accurately. You can call us or email in if you prefer.

 

Sorry about this but all other online services are working.

 

Malc