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DWP budget loans


Ktker
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I have had various budget loans over the years and I received a letter telling me I still owed £950! I queried this and asked for a list of all budget loans and repayments made over the years. I was not surprised to find that instead of owing them money they in fact owe me £1060! There were loans on my file that I did not receive and the repayments were more that they have on their system. I wrote to them with bank statement showing the amounts of loans I have had and the amount of repayments made and asked them to investigate and get back to me.

A month later I have still to hear from them and was wondering if I should write threading legal action to recover the money owed. Or is there a better way to deal with this?

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