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    • Incidentally to answer your question about what should you do immediately, I would suggest that you send the letter tomorrow. Wait until the end of the week. If they don't respond or if they respond negatively, then write to them immediately and tell them that you are not prepared to do without the vehicle. As they have failed to respond to your putting work in hand and you will be approaching them for the costs of all the repairs and if they cause you any difficulty in you will simply sue them. A bill of about £4000 is easy. It puts you within the small claims track so there is no risk of costs even if you lose – which is most unlikely on the basis of what you say
    • I found it cheers Dave!!   I think focusing on lack of compliance with legislation should be the one, seeing as we just lost the case to them by not complying, it will be worth pointing it out. I also want to poi t out their m.o. Which is less than honourable to say the least. Hopefully the judge will side with the little old lady and not the peoppe who use deceit to line their pockets!!   She said she is happy to speak up but is kindly asking for assistance in the form of a bullet pointed printed paper for her to take in so she can read out her points and leave it at that (without rambling).    Straight and to the point!!    Daves post #66 is legendary 🙌    Thanks for the help guys 😊    Let's kick some ass    
    • I differ from my site team colleague slightly in the the six-month rule applies if you have asserted your rights within the six months. My understanding is that you haven't asserted your rights during that time. In other words you haven't informed them that you are giving them a single opportunity to repair and if they decline or if the repair fails then you are rejecting the car for a refund. Please correct me if I'm wrong. On that basis, you are covered by the consumer rights act but not in terms of the right to reject. You are covered under the consumer rights act in that you are entitled to purchase a vehicle which is of satisfactory quality and remains that way for a reasonable period of time. You don't have to prove that the fault existed at the time of sale – although that's what they will try to tell you and even the motoring ombudsman will try to tell you that. But the motoring ombudsman is an industry led organisation which pretends to be an ombudsman but in fact favours the industry and its advice is wrong and even deceptive. I think you should start off by writing both to the finance company and also to the dealership. Describe the fault to them. Send them the evidence you have that the windscreen was incorrectly fitted and the damage which has been caused as a result. Send in the quotation for the work and require them to respond within seven days and that they must agree that the work will be carried out by a competent professional an authorised repairer. Not one of their cheapskate once. Also, you will want them to agree to provide you with a courtesy car. Also have you incurred any expenses associated with this? Travel, car hire, cost of inspections –?? Have you told us the name of the finance company? My site team colleague is correct that if they cause any trouble then you should see them as co-defendants. You can be certain that they will put their hands up. It will go to court. You would sue them for the cost of the work. You would recover your costs of the installation plus your court costs. I don't think you will be able to sue for the rejection of the vehicle on the basis of what you tell us in terms of having not asserted your rights. However you will be able to recover the cost of all the works – making good everything so that the car is in the condition that it would have been in had the replacement windscreen been properly fitted. I wonder who fitted the replacement windscreen? I think I would be out to sue them as well. Post the draft of your letter to the dealership and also to the finance company here so that we can have a look before you send it off.  
    • Thanks I have been reading quite a few this one got me as it did say they have instructed them to take legal action but thanks again your a legend 
    • Yes we will be emailing them. We have kept a log of all conversations with everyone involved and backed up conversations with emails 👍
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome / Hegarty LLP Claim Form


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This is just me

 

The reclaim of all these fees and insurance crap, i myself would do in a counter claim

 

And tell hagarty of your intentions

 

But lets see what others advise first shall we?

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does the penalties claim wipe the debt they are after

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As per your s/sheet, we're looking at £473.57 worth of "Add Hoc Fees", "Tel Call Fees", "Outside Call Fees", "DD Cancelled Fee", "Letter Fees", and "Fee Assessments".

 

With the same interest as per the agreement @ 58.77%, that comes to £5,567.29

 

So altogether the total comes to £6,040.86

 

They're claiming (read as grasping) £3,600 approx (inc costs + interest)

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upto you then

i'd fire that off to them and say still wanna do court?

 

but if that's the correct thing to do

the more legally minded will advise

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Defence is due by the 7th July, please confirm

 

We have plenty of time to formulate a defence if correct

 

PLEASE CONFIRM THE DATE WHEM THE CLAIM WAS ISSUED AND CONFIRM IT IS OUT OF NORTHAMPTON

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OK, here's the POC verbatim (with my argument in red):

 

The Claimant claims for sums due under Fixed-Sum Loan Agreement(s) regulated by the Consumer Credit Act 1974 entered into between the Claimant and the Defendant.

 

The defendant admits that he did enter into an agreement in December 2006 with the Claimant.

 

The Defendant failed to pay the contractual instalments in compliance with the terms of the agreement(s).

 

The Defendant denies this, as payments were made for a higher amount than the agreed monthly sum on a monthly basis, as agreed with the Claimant, from 28/08/2008 through to the 28/01/2010. The defendant in total paid 5,097.64, and also received a refund of 1,544.55 for what the defendant perceived to be mis-sold Payment Protection Insurance (PPI), which was credited to the account balance. The Claimant advised the Defendant by way of returning the signed agreement to him, that in order to avail credit under the agreement, that it was mandatory to take the PPI. The Claimant has neglected to take note of the sum total credited to the account of 6642.19

 

The claimant complied with section III and IV and Annex B of the PD Pre-Action Conduct.

 

I did receive a LBA from IND Ltd, but that was the first thing in 3 years, no notice of arrears or anything from Welcome, any ideas here?

 

And the claimant claims:

Personal Loan Account Number XXXXXX balance of 2,830.45 as of 29/4/10.

 

The amount detailed in the Claimant’s claim includes items such as 'Add Hoc' fees, Telephone Call Fees, Outside Call Fees, and Letter Fees which the Defendant believes are Penalty Fees, and as such, are disproportionate to the actual costs incurred by the Claimant when taking the relevant actions. These charges have then had interest applied to them at the contractual APR.Additionally the amount of each fee is higher than the amount given on the agreement signed by the Defendant in December 2006; at no point was the Defendant notified of any variation in charges by the Claimant. Upon cancelling the PPI which in the Defendant's view was mis-sold to him by the Claimant, the balance remaining should have been recalculated less the PPI premiums to be paid by the Defendant. Might need to trim the fat on this one, any ideas?

 

Interest under s69 of the County Court Act 1984 at a rate of 8% a year from 29/4/10 to 7/5/13 of 684.89 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of 0.62 AND costs.

 

The Defendant denies that the Claimant is entitled to the sum claimed, or any associated interest, as under the signed agreement, the sum total of the loan was £5,614.20 - payments over 36 months of £155.95; the sum total paid and credited to the account was 6642.19. Additionally, the Claimant failed to restructure the agreement once the mis-sold PPI was removed, am I right also, that by the looks of the agreement, the PPI is a charge for credit and therefore that also makes the agreement unenforceable?

 

Hope this is enough to work on?:???:

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Needs a little bit of work but hats off to you for trying

 

ITS VERY GOOD BUT WE NEED TO CONCENTRATE ON AREAS CONNECTED TO YOUR OWN CIRCUMSTANCES

 

It is most important that people understand their own defence

 

If the judge asks for clarification on an issue, and you cant answer him, Egg well and truly on face

 

We still have time:|

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I see what you mean, but I'm not quite 100% sure what I base it on:

 

1. Do I go for them over the PPI, and the likelihood that it renders the agreement unenforceable?

2. That I paid over £6k (including the PPI refund) and the amount claimed is all fees and interest from them?

 

I know I've got time, but will it give Hegartys the impression that I'm struggling to find a defence? I'd like to give them the impression that I will be ready to (figuratively speaking) rip Welcome's throat out!!:-x

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The only time an agreement will be unenforceable is if the fees such as acceptance fee, charges for credit have been allocated to the amount of credit etc. Wilson V FCT

 

The regulations changed for agreements post April 2007 as to section 127(3) of the CCA 1974 were removed. Your agreement is prior to April 2007 so it is OK

 

I myself am still running the numbers on the agreement to give you my own opinion as to its enforceability

 

The PPI etc is a factor, that's why i requested the copies of a Statement of means and Statement of price

 

Forget Hagarty, concentrate on you.

 

Hagarty will leave things to the last minute and it is a show of strength, not weakness

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Yes

 

But have a look through the forum on part 18 requests

 

They have to be precise and to the point and have to be done in a certain way

 

Post up a draft copy when you are ready so we can go over it to comment on

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IN THE Northampton

county courtlink3.gif (Bulk Centre)

 

CLAIM NO:

 

BETWEEN:

 

WELCOME FINANCIAL SERVICES LTD [Claimant]

and

 

xxxxxxxxxxxxxxxxxxxxxxxxx x

 

PART 18 - REQUEST FOR FURTHER INFORMATION

To: WELCOME FINANCIAL SERVICES LTD (claimant)

 

 

Please answer the following questions:

 

1. Please provide a copy of the Defendant's agrement to the refund of the PPI to the value of £1,544.55, which took place in January 2010.

 

2. Please provide copies of the Statement of Means AND Statement of Price, in respect to the PPI policy taken out by the Defendant.

 

3. Please provide a detailed breakdown costs incurred and how the Claimant came to charge the amounts given on the statement for the following: Add-Hoc Fees, Telephone Fees, Outside Call Fees, Letter Fees, and what interest has been charged on these fees.

 

TAKE NOTICETHAT YOU ARE REQUIRED TO ANSWER THE ABOVE REQUEST

WITHIN 14 DAYS OF SERVICE OF THE SAME UPON YOU

 

[EDIT - ignore as can't request docs with a pt18 request - thanks andyorch]

Edited by Jimmy Jangle
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