Need satisfaction certificate from VODAFONE

[Ponty-ste]

Hi im having a problem at the moment i had some debt with vodafone a couple of years ago and finished paying it off to Arvato debt collection on Aug 21st last year at a reduced lump sum. At the time I was unaware that this wouldnt clear my full debt with vodafone as I never recieved any contact at all from neither voda or arvato after making the final reduced lump sum payment,

Ive recently applied for a mortgage unaware of this outstanding balance vodafone still claim to be owed of £30.55

I have been in touch with vodafone collections dept today and explained the situation to which i was told vodafone would definately not clear the debt (even though i paid it off when it was passed to arvato)

Feeling backed into a corner i have paid the £30.55 over the phone (authorisation code 012205) but now need a satisfaction certificate as it takes too long for the credit file to update and as i said im trying for a mortgage.

I have been instructed to fax the quality assurance team (which i have done) explaining the situation and explaining i need the satisfaction certificate asap (like today) i was assured on the phone this wouldnt be a problem but havent had any reply from QA

please could someone get in touch with me so i can resolve this issue

 

Cheers

[Ponty-ste]

Hi im having a problem at the moment i had some debt with vodafone a couple of years ago and finished paying it off to Arvato debt collection on Aug 21st last year at a reduced lump sum. At the time I was unaware that this wouldnt clear my full debt with vodafone as I never recieved any contact at all from neither voda or arvato after making the final reduced lump sum payment,

Ive recently applied for a mortgage unaware of this outstanding balance vodafone still claim to be owed of £30.55

I have been in touch with vodafone collections dept today and explained the situation to which i was told vodafone would definately not clear the debt (even though i paid it off when it was passed to arvato)

Feeling backed into a corner i have paid the £30.55 over the phone (authorisation code 012205) but now need a satisfaction certificate as it takes too long for the credit file to update and as i said im trying for a mortgage.

I have been instructed to fax the quality assurance team (which i have done) explaining the situation and explaining i need the satisfaction certificate asap (like today) i was assured on the phone this wouldnt be a problem but havent had any reply from QA

please could someone get in touch with me so i can resolve this issue

 

Cheers

[Lee Vodafone Company Rep]

Hi Ponty-ste,

 

Thanks for making me aware of this.

 

To enable me to get matters looked into further could you email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Lee Vodafone Company Rep]

Hi Ponty-ste,

 

It's just a quick post to confirm that I've replied to you here.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK