Hi im having a problem at the moment i had some debt with vodafone a couple of years ago and finished paying it off to Arvato debt collection on Aug 21st last year at a reduced lump sum. At the time I was unaware that this wouldnt clear my full debt with vodafone as I never recieved any contact at all from neither voda or arvato after making the final reduced lump sum payment, Ive recently applied for a mortgage unaware of this outstanding balance vodafone still claim to be owed of £30.55 I have been in touch with vodafone collections dept today and explained the situation to which i was told vodafone would definately not clear the debt (even though i paid it off when it was passed to arvato) Feeling backed into a corner i have paid the £30.55 over the phone (authorisation code 012205) but now need a satisfaction certificate as it takes too long for the credit file to update and as i said im trying for a mortgage. I have been instructed to fax the quality assurance team (which i have done) explaining the situation and explaining i need the satisfaction certificate asap (like today) i was assured on the phone this wouldnt be a problem but havent had any reply from QA please could someone get in touch with me so i can resolve this issue Cheers

Hi im having a problem at the moment i had some debt with vodafone a couple of years ago and finished paying it off to Arvato debt collection on Aug 21st last year at a reduced lump sum. At the time I was unaware that this wouldnt clear my full debt with vodafone as I never recieved any contact at all from neither voda or arvato after making the final reduced lump sum payment, Ive recently applied for a mortgage unaware of this outstanding balance vodafone still claim to be owed of £30.55 I have been in touch with vodafone collections dept today and explained the situation to which i was told vodafone would definately not clear the debt (even though i paid it off when it was passed to arvato) Feeling backed into a corner i have paid the £30.55 over the phone (authorisation code 012205) but now need a satisfaction certificate as it takes too long for the credit file to update and as i said im trying for a mortgage. I have been instructed to fax the quality assurance team (which i have done) explaining the situation and explaining i need the satisfaction certificate asap (like today) i was assured on the phone this wouldnt be a problem but havent had any reply from QA please could someone get in touch with me so i can resolve this issue Cheers