Swinton/CRS.

[Horsen]

Hi folks.

The OH received this little missive today.

We think the story behind it is this.

 

We cancelled a car insurance last year when it had to be scrapped.

 

Of course we had to pay for early cancelation fees to the insurer,

Swinton and a proportion of the cash-back promotion,

which were being paid for by reducing the DD.

 

Just before it would have been renewed the OH stopped the SO and asked for the final figure to pay, which would have been payed by card.

 

This was requested by letter.

 

What she received was several letters stating she was behind with payments etc. with the usual threats to pass it to DCA's

the last one was dated 28 th Feb.

 

However on 25th Feb she received a letter stating that after all recalculations she was having money paid into her account.

 

We have had numerous calls from CRS but nothing in writing until this.

 

Should she just ignore it, or send Swinton a "What's going on letter." Cheers

[ATTACH=CONFIG]43007[/ATTACH]

[ncm-000]

I think a simple prove it letter will sort out exactly what CRS are chasing

 

http://www.consumeractiongroup.co.uk...ng-of-the-debt

 

If no enforceable agreement exists between you and Swinton then CRS will probably run for the hills, the debt is so small they are not going to expend much effort (and cost) unless they are pretty sure they can win.

 

Remember the standard advice given by the 'Big Guns' here, DO NOT TALK TO DCAs, get everything in writing.

[spamheed]

Ignore CRS completely and contact Swinton, it is their fault and it is for them to sort it out. I would (in the first instance) try phoning Swinton to see if this can be resolved as a simple admin error, or mistake. Swinton are not a DCA so you should have no problems.

 

Obviously if they cannot, will not resolve this then it should be put in writing by way of a formal complaint.

[Horsen]

Just got my reminder from Swinton that my insurance is up for renewal and that to make things easier for me they will take the first premium off me in 5 days time. Me thinks a personal visit is in order.

[ncm-000]

Me thinks a personal visit is in order.

 

Take your baseball bat

[Horsen]

I'll just threaten to sing.:sing: