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  1. Does anyone have the name, postal address and if possible email address for the CEO /MD of Swinton Car insurance please?
  2. Hi just want some advice here, there's probably not a lot I can do and I think I'm probably a bit 'bang to rights' but do want an opinion or two if anyone can offer anything of the sort. I live in a household with a lot of cars, and even though swinton wasn't the cheapest we went with them as we didn't want all the cars insured by different companies. Anyway everythings gone fine for about 6 months and everythings been paid on time. Today I've got a bunch of letters (one for each policy) informing me that the policies have been cancelled, I am not sure why this is - my sister who is
  3. evening I have insurance with Swintons I missed my payment, in a sense, it was due to go out on the Monday but they tried to take it on the Friday before, it didn't clear as I hadn't put the funds in due to the fact I expected it to go out on the actual date which was the Monday. As a result I received bank charges which put me overdrawn, meaning I received a further bank charge which in line made my payment bounce again at the 2nd attempt. Now I have a letter saying the cancellation has began and cannot be stopped and I have a £50 fee on top of my outs
  4. I very recently took out a new insurance policy with Swinton; this was to replace an existing policy which was also with Swinton, although at a different branch. I gave the new Swinton branch all of the necessary info to set up a new direct debit for the new policy, and then cancelled the existing direct debit for the cancelled policy. I have just received a Statutory Default Notice, served under Section 87(1) of the CCA, from the new branch!! It states that it has been issued due to the fact that I have cancelled my direct debit!! I phoned them immediately and explained that th
  5. http://www.insuranceage.co.uk/insurance-age/news/2379614/fca-fines-and-bans-three-former-swinton-senior-executives?utm_term=&utm_content=FCA%20fines%20and%20bans%20three%20former%20Swinton%20senior%20executives&utm_campaign=IA.Daily_RL.EU.A.U&utm_medium=Email&utm_source=IA.DCM.Editors_Updates "Ban follows enforcement action in 2013 and Halpin, Bowyer and Clare have been barred from senior roles at FCA regulated firms. The Financial Conduct Authority (FCA) has fined three former senior executives of Swinton Group a combined total of £928,000 and banned them from performin
  6. I have a policy with Swinton and went into their local branch to get a quote on a new car that we had been thinking of buying. Their price was more expensive than elsewhere, so I asked how much it would cost us to cancel - The insurance for the car was £139 per year (old car TPFT) and they wanted £50 cancellation fee plus £39 for the remainder of the policy.. I have already paid 9 monthly instalments of £11.00 The girl in the branch said she could leave the direct debit as is and continue to pay it till it comes to an end, so I said ok. I thought she had meant just let my insura
  7. Hello, Just wondering whether Swinton Insurance would have records of myself contacting them in 2007, 2008, 2009 & 2010 - both by telephone and letter. As this is such a long time ago, I am not sure whether it is worth me making a Subject Access Request with them. The Subject Access Request is in relation to this thread: http://www.consumeractiongroup.co.uk/forum/showthread.php?425787-Car-theft-insurance-didn-t-pay
  8. I have just renewed my insurance with them 2 weeks ago, and last week they sent me a letter stating that they had not received my signed credit agreement within 14 days and so are charging me £24 for this. The issue is that I did not receive the credit agreement in order for me to sign it! is it worth me ringing them to try to get the charge removed or is there little point?
  9. Can anyone advise or give opinion please? We are about to move home and my present insurance company has told me that I cannot move my policy onto our new home and it will have to be cancelled and we have to start a new policy. They want me to pay a £50 cancellation fee, which I feel is unfair because I do not want to cancel my insurance- I just want to move home and have my new home insured. On top of that, as I pay by Direct Debit they say I have to pay off the rest off the policy which has 6 months to go. They say they have paid the policy up front for me and allowed me to pay by DD so th
  10. my insurance due on 10/01/2014,but I had already told swinton that I would not automatically renew even so they took a direct debit payment for the new instance in December, so I cancelled direct debit,after going on comparison site swinton where still cheapest so I signed and set up new direct debit,this was on 29/12/2013,on the 9/1/2014 I had a letter from swinton telling me that they had cancelled insurance because they couldn't collect direct debit and they are charging me £50 even though I was 13.50 in credit with them and the monthly amount was £6.20,I phoned them and explained and I
  11. Hi, Yet more grief with the above company. This is more of a warning to you than asking advice. A stolen car hit my van which was a write off. I made a claim then decided to withdraw claim and use the MIB. Now before i ceased the claim i have been getting unsolicted calls from ambulance chaser company's. The only people who knew about the accident were the Police and the insurance company. I written a letter of complaint to Swinton head office in Manchester saying why have they passed my personal information on with out my consent and breaching the data protection act. This is the
  12. Basically i used comparethemarket.com to get a quote. I put the reg of the vehicle in the search box and it came back as a totally different vehicle. So i manually put the vans details in and even then there was no match for my exact vehicle. I have told Swinton this and they told me to contact the DVLA. To which i did, they told me the system they use was correct and my vehicle matched there records so that leaves me thinking that comparethemarket.com system is wrong. Now this is the juicy bit. I have had to make a claim as a stolen vehicle has hit my vehicle. It will be written
  13. Swinton failed to inform customers that the policies were optional and separate from the core cover Insurer Swinton has been fined £7.4m and has set aside more than £11m to compensate customers after the City regulator found it had mis-sold add-on insurance policies over a two-year period. It is the biggest fine of its kind for an insurer and comes days after the Financial Conduct Authority (FCA) announced an investigation into the market in add-ons. The FCA said that between April 2010 and April 2012 Swinton had sold personal accident, home emergency and motor breakdown pol
  14. Hello all, Having a spot of bother with the Swinton. Not really sure how to go about sorting it. It's a long story so I apologise in advance. I took a policy out with swinton on the 9th of January 2013 for car insurance online. Two days later I received a courtesy call for a Swinton rep who explained that I would receive some documents to sign and would need to return them in 7 days failure to do so would incurre a £24 charge (Nice welcome). He mentioned my no claims and that I would need to send to a copy a.s.a.p. I explained that I had not received it from previous insurers. He t
  15. Last year I had to scrap my car and called in to my local office to cancel the insurance. The rep was really offhand and kept telling us that the amount we had to keep paying was because it had already been advanced to the insurance company. I had no problem with that but his attitude stank. So much so that when the house insurance came up for renewal we changed brokers. We informed Swinton and their provider and still they tried taking money out of our bank account. Then came the threats to send the account to a DCA. Two weeks later another letter turned up with a cheque for overpayment. Gue
  16. Hi folks. The OH received this little missive today. We think the story behind it is this. We cancelled a car insurance last year when it had to be scrapped. Of course we had to pay for early cancelation fees to the insurer, Swinton and a proportion of the cash-back promotion, which were being paid for by reducing the DD. Just before it would have been renewed the OH stopped the SO and asked for the final figure to pay, which would have been payed by card. This was requested by letter. What she received was several letters stating she was behind with p
  17. Here is my experince with dealing with Swinton's and a copy of my complaint that I have sent to them today. My advice is always check prices online and never deal with a Swinton's branch offices where there main aim is try and get as much money out of the customer as possible. I took out car insurance for my Citroen C3 on 2nd Dec2012. I am now taking delivery of a newChevrolet Spark 1000cc on 01/03/2013 and called my local branch to change thecar details. I asked your representative David to change the policy andwas informed that I couldn't and would have to take out a new polic
  18. Can anyone advise please? I changed my home insurance from company A to company B (swinton) in December 2012. As the renewal had come up from company A, I decided to look for a better quote and came up with company B. Filled in forms gave them bank details and had policy at hand before old policy ended. There was 2 weeks between one and the other ending and starting. In those last 2 weeks we had a broken window and had to claim off policy A although it was due to end soon after .Remember I had already filled in all the details with B and disclosed all ther
  19. Hi My house insurance was due for renewal in december - i had a leeter from Swinton and called them telling them that i was moving but details had remained same as previous year although I may be looking for landlord insurance as I was renting my proprty out. The chappie wasn't very forward in offering me a quote so i decided to look elsewhere. i paid my last direct debit and then cancelled as i had not asked them to renew for me and thought i was paid up end of. i have moved and recived a letter to the old address stating that i had to pay them a cancellation fee of £50 p
  20. As im going through my non priority debts this is debt 4 of 17 not on CRA with swinton insurance for cancelling an insurance premium i had with the for car insurance now the debt is for £726.71 from 2011 to april 2012 heres what swinton say dated outstanding balance left on direct debit £1319.43 insurer refund - £740.91 as swinton were the broker cancelation charge £148.19 total oustanding £726.71 now are these charges fair ? next they passed the debt to ARC europe ltd DCA who wrote out on 17 may 2012 saying debts been passed to them and i owe £751.71 they phone atleast 6
  21. I took out a motor insurance policy with Swinton back in April. The policy was taken out online then passed to my local branch. They wrote to me asking for proof of no claims and to complete the credit agreement form, to which both were posted to the local brach. A week later I received a letter asking for proof of no claims, but as the letter stated that if I had sent it back within the last few days please ignore the letter. As this was the case I ignored the letter. A week later I received another letter stating that the policy would be cancelled within seven days if I did not provide proof
  22. Every year I always shop around for my car insurance, I never auto renew it, my car insurance was due in mid May. At the end of April I got a phonecall from Swinton's Stratford-upon-Avon branch and I told him I was NOT renewing my policy with them as was not happy with how my policy had been dealt with or the renewal price, I'd got the renewal info a day before, he said it was the best price I was getting, my response was to again say I am not renewing my policy with your company. I bought and paid in full for a new policy with another company, a week after the renewal date the 1st envelo
  23. I'll try and keep to the point on this post... My Mother has used Swinton since she started driving 10 years ago or more now, made one claim (Which was paid in full by the third party) and lived at the same address. She recently found that she was actually paying more for her insurance than me (22years old, Vauxhall Chavalier, Living in Essex...) and asked Swinton what the problem was. They informed her that she had various other policies that she'd never asked for and Mum asked for the rep to knock them all on the head at no cost, which was agreed. Now, they're sending DCA's
  24. Hi everyone i have been reading all the problems that you are having with swinton and insurance, i have recently had a financial review with the bank and it came to light that i am paying for insurance (motor breakdown) and (home emergency gold) both equalling £16 month which dosnt sound a lot but it adds up. i know that i never took out this as i have both of these from my bank and have done for over 6 years. i did have car insurance wit them and this was cancelled a year ago and i have a suspicion this has been done with out my permission as they had my details
  25. I understand Swinton are the insurance broker so can I contact the insurer direct and so not have to pay a cancellation charge. I have one month left on my policy and they want to charge me £50 to cancel. I said i wouldn't bother but they said if it comes to their attention that the vechile is being insured some where else then they would cancel the ploicy and still charge me. I thought i was doing them a favour letting them know so they didn't send any renewal quotes next month
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