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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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Veolia charging for services not supplied


AWC
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Hoping someone can offer advice.

 

Cut a long story short, wife and I own a few businesses in the South of England, and we use environmental disposal companies to collect our waste from each site. Set up our latest business in July 2011, arranged a 12 month contract with Veolia to supply a container bin on site and to collect fortnightly. All was well until October 2012 when they changed the dates, times and frequency of the collections without informing us. They then sent a invoice claiming to have collected the bin four times in one month, and also claiming that twice in the same month they were unable to empty the bin because the site was locked up, but how could we ensure it was available when they are only supposed to collect fortnightly and within working hours?

 

We disputed this via phone and by letters, but after countless calls which were either not answered or returned during November or December, we wrote to them cancelling the contract and direct debit, primarily due to them defaulting on collections. They put us on stop even though we had cancelled the contract in writing, but they refused to discuss anything unless we paid up for oct, nov & dec, even though there were no collections.

 

To date, there have been no collections since October. We have paid up to end of December, the bin is still on our site, they have cashed all our cheques which went with the letters. They have not responded to any of our correspondence, they keep sending invoices for a fee for 'duty of care' each month which relates to sorting and disposing of our rubbish, which they have not collected. They are now threatening legal action if we do not pay for January and February, yet they are the party who are delaying the process and not acknowledging or carrying out our instructions to cancel the contract.

 

We are running around in circles, never had such bad customer care from a business as this. Any advice

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The company I work for has used Veolia to empty our bins weekly for a number of years now. Like you everything was fine until about last September/October then they started changing the dates and times of the collections without informing us as well and some weeks don't come at all. The boss has spoken to them on several occasions but things have not improved

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Grundon are the same. We had a contract to empty our bin monthly, but they used to empty it on the 1st, then again 4 weeks later on the 28th, then again on the 1st again,then again on the 28th; i.e. twice a month at twice the cost.

Business to business problems are often the worst to sort out.

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Thanks for the replies, much appreciated!

 

Thought I would give a quick update. We emailed the head office last night to say that unless they have collected their bin within 7 days, we will be charging them £1 storage per day that it remains on site. We got a reply first thing this morning from them apologising and also saying that they will sort it out asap and refund our money.

 

So, looks like we may finally have a result!

 

We will now of course remove them from all our other sites and use another company.

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AWC

 

We spoke to the driver when they did turn up yesterday and he said they got rid of a load of staff and doubled the rounds for the remaining crews, hence the terrible sevice

 

That doesn't surprise me, horrendous customer care.

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