Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Yes Car Credit PPI REclaim *** Resolved***


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3699 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 347
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I don't think it matters to be honest. You might as well do the letter whenever you are ready. I don't think there is any point in giving a very long time for them to decide, 21 days would probably be reasonable. I use language along the lines of "This offer shall remain open for acceptance for a period of 21 days, after which it shall lapse".

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Oh well, a 7 page witness statement and 73 pages of 'evidence' later I'm ready to send stuff to the court. I've tried to show by everything that I've sent them how DAFS have lied all along - and lied so well that we couldn't have known we had been mis-sold. I've sent everything we had to show that we weren't told the insurances were optional and that as they had concealed the facts from us so well we couldn't have known any earlier than we did.

 

I really hope that the Judge sees how much they lied to us. I've tried to point out all the things that made it so easy to remember the day, as he did say that he found it hard to believe that we could remember it so well. Believe me, the things we remember about that day are entirely because of certain things that happened. It makes it pretty easy to remember almost everything about it. I have checked, double checked and triple checked and I cannot see one single thing on the paperwork we have that mentions these insurances being optional.

Link to post
Share on other sites

Now everything is ready to send I am having a major panic this morning. I have convinced myself that everything is hopeless, that the judge will turn round and be really annoyed because we haven't proved what he asked us to; I'm not sleeping properly as it wakes me up in the night.

 

I really need some reassurance. I take some kind of hope from the fact that the judge didn't just dismiss the whole thing last time and the fact that he has allowed 2 hours this time. Surely that must mean he thinks we have some kind of case or why allow that long?

 

One thing I really need to know is about the Skeleton argument that has to be filed next month. What do they mean by 'with copies of any relevant Statutory Material and authorities'?

 

Oh and by the way - if anybody from DAFS should be checking up on this thread-you might be wearing me down but we're not beaten yet. We'll be at Court and ready to fight our corner no matter what. It's our last chance so we'll throw everything at you that we have and show how much you have lied.

Link to post
Share on other sites

Hi, I've never been great at the whole reassurance thing, but I think you are right that the judge would have simply dismissed the whole thing at the last hearing if he thought it was hopeless. I'm sorry to hear that you are finding the process so stressful. There is no getting around the fact that going to court is stressful experience for non-legally qualified people, especially when you are confronted with a technical legal issue such as dealing with The Limitation Act 1980.

 

I think the key thing is to make sure you are focussed on the key issue for this hearing, which I understand to be an application for summary judgment on the basis of the allegation that your claim is time barred. You need to really focus on arguing why you meet the criteria for s32. The process is intimidating but the legal issue is not actually that complicated and you clearly understand it so don't put yourself down. Don't get too distracted by the other stuff and don't focus too much on making allegations about lies or making allegations about commission.

 

When they say "copies of relevant statutory material and authorities", this means copies of any statutes and case law you want to refer to in your witness statement or skeleton argument. The statutory material is s32 of the Limitation Act. I don't think you need to be using any case law.

 

If you want to make a 'without prejudice' offer you should do it quickly. Do it before the other side has to incur legal costs getting their lawyers to prepare for the hearing. It should just be a very simple letter along the lines of 'I believe I have a strong case and am fully prepared to see this case through until trial. However in order to avoid further costs and stress for all parties I am willing to settle my claim for xxx on the basis that each party bears their own costs. This offer shall remain open until xxx. I look forward to hearing from you. In the event that you decline this offer I will of course draw it to the attention of the court on the issue of costs.'

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Thanks.

 

I am well aware that this is our last chance so I really want to get it right.

 

Our pack of evidence is huge, purely because we need to show that they lied about the insurances by making us think we had to have them.

 

As it is a kind of 'he said, she said' kind of thing we need some way to show that we didn't know.

 

I hope we have managed to do that by providing everything that we have-and nothing shows them as optional at all.

 

As for the reasonable diligence bit, that's a lot harder,

but we can only state that as the facts were deliberately concealed from us

we had no way of knowing that we were being lied to.

 

Yes, there was information around at the time, but you had to know where to look.

 

It wasn't a big scandal in the papers or on tv.

 

You could only look for it if you knew what to look for in the first place.

 

To do that you had to be aware that you were mis-sold in the first place.

 

We've also spent time explaining everything that we remember about the day to prove to the judge

that it is possible to remember something that happened all those years ago.

 

Oh well, nothing I can do now apart from sort this letter out.

 

I will leave them to make their decision up until the day before the hearing and no later.

 

Thanks for your help.

Link to post
Share on other sites

I'm struggling to come up with anything useful for your skel, not aware of any authorities on the subject of reasonable diligence in limitation cases. Probably plenty of first instance cases which have swung each way depending on the facts of the case.

 

Perhaps Ladd v Marshall or Lifely v Lifely may provide a little assistance, not exactly what you're looking for but should provide some useful insight in the matter of reasonable diligence/ concealment and how the court decided its effect on re-opening cases on appeal.

Link to post
Share on other sites

  • 3 weeks later...

Hmmm. That doesn't look like good news.

 

Just had an e-mail from Irwin Mitchell.

 

Apparently there has been a change of solicitor today from Ascent Legal to Irwin Mitchell and they want an urgent phone call.

 

Am still awaiting a call back, but if they have changed solicitor it doesn't look like they are going to accept the offer of settlement.

 

Why would they change solicitor at such a late stage?

Link to post
Share on other sites

Irwin Mitchell are quite approachable and reasonable...maybe they do want to come to some agreement.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Irwin Mitchell are quite approachable and reasonable...maybe they do want to come to some agreement.

 

Andy

 

I do hope so. I can't understand why they have changed at such a late stage though. We gave them until tomorrow to accept or refuse the settlement so perhaps that's why they've e-mailed the change across and want an urgent phone call. I wish they'd hurry up and get back to me...I'm nervous.....

Link to post
Share on other sites

Ascent Legal & Irwin Mitchell are part of the same group. As I understand it Ascent deal with collections and also some bulk processing e.g taking statements. Irwin Mitchell would deal when "proper legal work" is involved. - perhaps as Andy notes above this could be a positive step

Link to post
Share on other sites

  • 3 weeks later...

It does not look like we will be getting an update...shame after all the assistance given by Caggers.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

well the OP viewed the thread today so quite surprised they would feel inclined not to update :|

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Link to post
Share on other sites

I wonder if they settled and agreed to confidentiality.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3699 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...