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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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4 wks missed to BH - now demanding good backs - help


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Uploading documents to CAG ** Instructions **

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi,

 

Did you read what has been said in the posts?

 

Thanks

 

Hi there ,

just new here but could you please explain how you can claim back OSC , when it is optional and you have the option of taking it or not ?

 

Thanks

 

jakeyboy07

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Hi citizenB,

 

 

Thats the first thing i did today! went and got paper

 

 

did not think to look online, :wink:

 

Thanks mate,

 

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:lol: Never mind..

 

It is a good article for sure.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Guest Ann-Marie at BrightHouse

Good Afternoon Marcus6

 

Thank you for your recent post/s regarding the information provided to you.

 

We have initially reviewed the information sent however have not found that documents not related to your account were enclosed. We are happy to look into this further if you feel the information is inaccurate. Therefore, kindly request that you send any information you are querying to the below address.

 

Kind Regards

 

Ann-Marie

Web Relations Team

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Of course you would say that. If you admitted it then the ico would be all over you.

 

However if the poster is in receipt of someone elses documents then the evidence is irrefutable regardless of your 'investigations'

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Ann,

 

 

 

Most of the info is here! that i asked for, most of the information is accurate apart that contract i was sent thats not in my name? and this>>I have a Agreement from an item, on it is says the item is NEW!! when i got it? but when i look at the same Agreement that CFL/BH sent me when i SAR them "ie" the copy, That item is down as being SOLD as USED!!

I look forward to your full and prompt response!

 

Thanks

 

Good Afternoon Marcus6

 

Thank you for your recent post/s regarding the information provided to you.

 

We have initially reviewed the information sent however have not found that documents not related to your account were enclosed. We are happy to look into this further if you feel the information is inaccurate. Therefore, kindly request that you send any information you are querying to the below address.

 

Kind Regards

 

Ann-Marie

Web Relations Team

Edited by marcus6
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Guest Ann-Marie at BrightHouse

Good Morning Marcus6,

 

I have asked for all of the issues you mention above to be addressed in your final resolve letter. I have been told that this should be with you late this week.

 

As a general rule, this can happen if any amendments are made to the agreements.

 

Regards,

 

Ann-Marie

 

Web Relations Team

BrightHouse

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Thank you!

 

and lets hope it's a good final resolve letter then! but i dont think it will be.

 

Good Morning Marcus6,

 

I have asked for all of the issues you mention above to be addressed in your final resolve letter. I have been told that this should be with you late this week.

 

As a general rule, this can happen if any amendments are made to the agreements.

 

Regards,

 

Ann-Marie

 

Web Relations Team

BrightHouse

Edited by marcus6
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Ignore it. Write to them and restate your instruction for them to write. Not phone.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I was not going to phone! and will never phone them ever.

 

@Ann-Marie

 

Web Relations Team

BrightHouse

 

 

Ann? could you please ask them what they wanted! and post it here or send it by email or post,

 

would you like my Email add?

 

Thanks

 

 

Ignore it. Write to them and restate your instruction for them to write. Not phone.
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Guest Ann-Marie at BrightHouse

Hi Marcus6

 

Yes, the Customer Relations Manager tried to contact you yesterday to discuss your complaint in more detail.

 

If your not happy to speak to her then its completely your choice, we can put this all in writing to you and hopefully get this resolved for you as quickly as possible.

 

If you do want to speak to her then please give us a call on 0800 526069.

 

Kind Regards

 

Ann-Marie

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Hi Marcus6

 

Yes, the Customer Relations Manager tried to contact you yesterday to discuss your complaint in more detail.

 

If your not happy to speak to her then its completely your choice, we can put this all in writing to you and hopefully get this resolved for you as quickly as possible.

 

If you do want to speak to her then please give us a call on 0800 526069.

 

Kind Regards

 

Ann-Marie

 

Hi ann,

 

To speed things up she can email me! I have set up an email just for this,

 

[email protected]

 

Thanks

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They still dont seem to get it do they. Youve stated writing only yet theyre still trying to get you on the phone.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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OMG how bad are you guys at BH! you try phoning me when i have said before that i will not talk to anyone from BH on the phone! i offer up an email that i set up for just this, but still no email and still no Reply on here from my last post,

 

I had a feeling no letter would be here this week like you said!?

 

Time is ticking! and it will soon run out and not for me may i add, as i am more than happy to take this to OFT,FOS, & FCA and then to Court,

 

(Just to let you know my medical condition becomes worse with stress! and with that i end up in more "pain") and i will be seeking compensation & damages! if this ends up in Court.

 

 

I look forward to your full and prompt response!

 

Thanks

 

Good Morning Marcus6,

 

I have asked for all of the issues you mention above to be addressed in your final resolve letter. I have been told that this should be with you late this week.

 

As a general rule, this can happen if any amendments are made to the agreements.

 

Regards,

 

Ann-Marie

 

Web Relations Team

BrightHouse

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Guest Ann-Marie at BrightHouse

Dear Marcus6

 

Thank you for your update.

 

I can confirm the Customer Relations Manager emailed your earlier today.

 

Kind Regards

 

Ann-Marie

 

Web Relations Team

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Thank you!

 

I will take a look in my junk folder as its not showing up in my email box?

 

Dear Marcus6

 

Thank you for your update.

 

I can confirm the Customer Relations Manager emailed your earlier today.

 

Kind Regards

 

Ann-Marie

 

Web Relations Team

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Hi there, yes its there, forgive me! but its more or less the same as you post on here. 15.33 it was sent,

Dear Mr B

 

Thank you for providing your email address for me to contact you.

 

I did call yesterday to update you of the investigation in to your complaint which is currently ongoing and advise the final response letter will be sent to you by early next week. I am sorry for the delay and appreciate your patience in this matter.

 

If you would like to discuss anything in relation to your complaint please do not hesitate to contact me on 0800 526069.

Kind Regards

 

xxxxxxxxx

Customer Relations Manager

 

 

what do BH not under stand that i dont wish to talk on the "PHONE"

 

Lets see what they call a final response!?!? Theres only 1 thing that needs to be with that letter and if its not, i cannot see it being final response.

 

 

 

Thanks

 

 

Dear Marcus6

 

Thank you for your update.

 

I can confirm the Customer Relations Manager emailed your earlier today.

 

Kind Regards

 

Ann-Marie

 

Web Relations Team

Edited by marcus6
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Brighthouse ignoring OFT guidance yet again. I think its time we got full complaints going to the regulators now. Enough is enough.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Early this week they said i will get Letter, monday / tuesday (is Early) lets see if it turns up! tomorrow?

 

no letter today, well early next week. has come and gone, dont hold much hope for it being here this week to be fair!

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