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    • First of all it sounds as if your retailer is very decent and very responsible. This itself is unusual in these kinds of circumstances and I think we need to bear this in mind. The guarantee is not particularly relevant and in fact the dealer had a statutory duty to exercise a certain responsibility for your computer – probably for several years as their obligation under the consumer rights act. The dealer may not have known this and it simply acting out of a sense of moral responsibility and that is even more noteworthy. You've already suggested earlier that you didn't really want to cause problems for your retailer. I think that you will need the help of your retailer as well in order to get information and evidence. I suggest that you proceed against DPD – but before you do that – I suggest that you have a discussion with the retailer. Tell them that this is what you are going to be doing and you would like to have a copy of anything they have which relates to the special instructions which apparently your dealer has already informed you about in relation to where item should be left. Secondly, maybe you should tell your dealer about this site and also about this thread. I can imagine like many dealers who are frequently sending items by means of couriers, they have had things go missing. Tell them that we will be very happy to help them recover money for lost or damaged or stolen items – and that is regardless of whether or not they have purchased insurance. Apart from being very pleased to help your dealer recover items which have been lost by irresponsible parcel delivery companies, I think we need to encourage the complicity between you and them so they will be pleased to support you in your claim against DPD. It will be helpful if you can get a copy of the instructions that you have referred to above, and also if you can get some written evidence of your own instruction that your laptop should be left in a safe place. Have you done the reading on this sub- forum? You will need to do lots of reading of many of the similar stories on this sub- forum. They won't necessarily be against DPD but the principles will broadly be the same. Also read the pinned topics at the top of the sub- forum in order to understand many of the principles involved. Getting your money back but be quick – but your chances of success are better than 90% that you can bank on it taking anything up to a year. Have you got anything in writing from DPD either refusing you or telling you that they won't discuss with you?  
    • Thank you for telling us the text of the letter you had from the police. As we don't seem to have come across this before, it would be really useful for us to see the original please. HB
    • Pasco has recalled 104,000 packs of sliced bread after rat remains were found in at least two packs.View the full article
    • UPDATE I went rooting through an old box of paperwork I have and I've found the original Default Notice. It is dated **/**/201*, however.. The copy of the Default Notice that they sent with the LBC has a completely different date on it 😮 Can they issue 2 default notices for the same debt? Where they have changed the date on the copy, they have also changed the amount owed through failed payments and how much is required to be paid by a certain date. In addition, they sent (with the 1st LBC) a copy of the termination of the agreement, which I cannot find the original. However, the termination date is 3 days after the date given on the (doctored) Default Notice, by which monies are to be paid by. So, they gave until the 'x' date to pay the arrears, then terminated the agreement 3 days later. I bet a dollar to a dime they've doctored the termination date also.
    • Having looked through the paperwork, I note they have sent 3 seperate LBCs. Two are in the name of FCA Automotive (1st one issued 21 Jan 2020, 2nd one 21 Sept 2022) and the last one (issued 12 Sept 2023) is under CA Auto Finance UK Limited. In the first one, they did send a copy of the default notice, but this was not sent with the 2nd LBC and neither was it sent with the last one either. .  A quick look at the default notice and I see it states the agreement start date was not the same day as the original agreement was signed. It's a day different but do not know if that makes any difference. Also, I note we received a letter on the 16 Nov 2023 which states of a 14 day notice of intention to issue claim form. Heard nothing since that, until this court claim arrived. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sigma claim form - M&S CC.- help


Gallahad
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g

what did they send you before eg re this signed application form you mention? small print? are you sure the form had no terms on it?

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up to you, can do. was just double checking :)

and what about the def notice, any more defects apart from the 14 days? (loyds dn's were often quite non compliant around that time)?

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at first sight from what you have put;

would think #2 could be omitted/edited. the actual signed doc would need to have contained the prescribed terms to be propely executed.

and poss overall could need some more editing/expansion?

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ok :)

re defence from what you have posted, poss suggestion put them to proof, eg as per cpr says.

perhaps including something along lines (IMO, at own risk, without prejudice, edit to suit) ?:

 

 

- claimant is put to proof that there was a signed doc that contained all of the prescribed terms as required by the consumer credit act, eg s 127 3,4 cc act. and as confirmed by the house of lords in Wilson etc. it is submitted that the application/agreement mentioned was not properly executed.

- the claimant has, to date, failed to comply with my reasonable and legitimate request under civ proc rule 31.14 despite giving them more time to allow for production and inspection.

- claimant is put to proof that they served a compliant default notice as per the DN Regs 1983, and therefore that they have complied with s87 cc act prior to enforcement. it is submitted that the claimant did not comply with the regs and therefore s87 as they did not allow 14 days etc.

- claimant is put to proof that, in any event, they have provided an accurate response prior to enforcement to my lawful request under s78 cc act, as confirmed in Kotecha v Phoenix.

- the PD/ rules that andy mentions re production of agreement

 

etc, as you say

 

see what andy, etc, say.

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This is my revised defence following suggestions

My Defence.

I neither admit or deny liability

The Defendant denies that the Claimant is entitled to the relief claimed or at all on the basis of numerous breaches of statutory requirements. The details of which are set out below.

 

Section 78 (1) Consumer Credit Act 1974*

 

The Claimant is in breach of its obligations under the Consumer Credit Act 1974 section 78(1). The Defendant made a request in writing for a copy of the executed credit agreement. The document provided did not comply with the requirements of the aforesaid section because*

 

1. the document was not easily legible as required by Regulation 2 Consumer Credit Cancellation Notices and Copies of Documents Regulations 1983

 

1.1 The terms and conditions applicable were not provided until the credit token was provided to the debtor. Accordingly this is a breach of s61 (1)(a) Consumer Credit Act 1974 as the prescribed terms were not present at the point of signing and the application did not contain any of the prescribed terms. Accordingly pursuant to s127 (3) Consumer Credit Act 1974 the Court may not make an enforcement order where there is a breach of s61 (1)(a) Consumer Credit Act 1974. Furthermore and without prejudice to the above, the Defendant avers that the terms and conditions produced are not incorporated into the contract. There is no reference apparent within the signed application form to any accompanying terms and conditions therefore the terms cannot be considered to have been embodied by reference as laid out within section 61(1)(a) or (b) Consumer Credit Act 1974. S189 clearly defines the word embody for the purpose of the Act.

 

1.2 no statement of account was adduced.

Accordingly s78 (6) Consumer Credit Act 1974 acts as a bar on enforcement and per*HFO services Limited vs Kirit Patel, Claim number*8QC52414, before His Honor Judge Platts,*the Claimants claim ought to be dismissed.

 

 

It is submitted that default notice served under section 87(1) of the consumer credit act 1974 failed to meet meet the regulations of the act which require 14 days to remedy the breach. Furthermore the Default notice served did not contain the Office of Fair Trading fact sheet as required by paragraph 10(A) of Schedule 2 of the Regulations. Accordingly the Default notice is bad and no enforcement is permitted. The Defendant relies of*Harrison vs. Link Financial Limited*[2011] EWHC B2 Mercantile to support this.

 

It is submitted the claimant failed to meet the regulations of Pre Action Protocol PD Annex B by failing to send a letter before action.

 

The claimant has, to date, failed to comply with my reasonable and legitimate request under civil procedure rule 31.14 despite giving them more time to allow for production and inspection of the documents mentioned in the POC.

 

I would respectfully request the court allow me the opportunity to amend my defence should the claimant eventually meet my CPR 31.14 request

 

The Claimant has not complied with s61,62, 78, and 87 Consumer Credit Act 1974 and therefore cannot enforce the agreement.

 

The documents disclosed as the agreement are not easily legible and therefore it is unsafe to grant judgment on the back of these documents

 

The agreement is irredeemably unenforceable and thus pursuant to s127 (3) the Claim should be dismissed and a declaration to this effect made by the Court pursuant to s142 (1) Consumer Credit Act 1974.

 

Therefore, the Claimants Claim should be dismissed and the Claimant should pay the Defendants costs to be summarily assessed on an indemnity basis.

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wasnt sure about the 'cannot admit/deny liability' bit, although its in the cpr as a poss option. check it over with andy etc.

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Remove it G will just annoy the DJ before he even gets to the first Paragraph.

 

Andy

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neither admit or deny on paper, but as DJs usually ask the question did you have a credit card, your reply then can be as such, in my case the other persons solicitor jumped in and stated what I had said to him outside = exactly that, the DJ then moved on.

:mad2::-x:jaw::sad:
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