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    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
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halifax want me to phone them


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I wouldn't worry too much - they must be snowed under, the poor darlings! ;)

 

Just keep to your timetable.

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

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Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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I too got nowt from the prelim. letter.

 

Only just got a response from LBA, basicaly saying I'm not entitled to ay charges as it only applies to credit card charges.

 

Nice try boys.

HALIFAX

Settled in Full

24/10/06
£2228.70

HFC

Settled in Full

May 2007, Default removal and £640 refnded

 

 

 

 

 

 

 

 

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I had a letter in response to my LBA thanking me for my letter and advising me they would respond within 4 weeks. Tell that to the judge boys, I filed against them this morning. There does not seem to be any consistancy with them.

Please Click The Scales if I have been of help to you.

 

 

Kensington Mortgages withdrawn. no costs

NatWest Settled in full

Abbey Court Settled in Full

Capital 1 settled in full

Halifax settled in full :D

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No not me personally bit it has happened , it is up to you but persoanlly i wouldnt bother, keep everything in writing, they are only going to try and talk you into something on the phone, if you really must call tell them to put everything in writing from now on!

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Guest bluecloud

Besides, a phone call has the potential of costing you more money (even 0845 numbers are chargeable) plus there is always the chance that you can be caught off guard on the phone and persuaded to accept an offer you don't want.

 

Food for thought.

 

 

.

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I would personally want to cover myself by responding to the request. Particularly as you've already sent your LBA and so the next contact would be via the court, on the premise that you have made reasonable attempts to resolve the matter out of court!

 

Depending on how long is left before court I would suggest a letter simply thanking them for their recent letter, and advising them that it is your wish to conduct any correspondence regarding this matter via letter.

To finnish I would also remind them that they have not yet complied with the requirements of your letter before action and that they now have X days left to comply before court action commences.

 

If you are bordering on the end of your LBA period and about to file at court then I would ring and ask just one question, Are they complying with your LBA requirements (repayment in full). If the answer is no then advise them that you wish all future correspondence regarding this matter to be completed via letter, however on X date , as per LBA, you will be commencing court action as not complied.

 

Don't be frightened of saying no, or of asking that they refrain from telephone negotiation. As long as you keep your temper and have [written] in front of you what you want to say/ask/accept, just stick to that and you will feel much better.

 

This is only my opinion though, and what I would do.

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I didnt plan to speak to them on the phone, and deliberately didnt put a phone number on the letters - but then they rang me whilst at work on my mobile, at a really busy time.

 

Came up as Private Number, without asking who it was I said it wasnt convenient - then he said it was the Halifax about our claim - so I spoke to him.

 

Wouldnt advise it though - unless you can record the conversation. Also was a bit embarrassing going into it all in earshot of colleagues - think they wondered what was going on!

 

Maybe as Aardvark says, a quick call just to make sure they're not about to offer you the lot now? And then say stick to everything in writing from now on please.

 

One thing the call did do was make me unafraid of them - they didnt know their facts as well as I did and they're meant to be the professionals! And after about 15 minutes he seemed more nervous than I was.

 

Good luck seashell!

Morris v Halifax

Data Protection Act letter sent 20/6

Charge deducted from account 27/6

6 yrs statements received 25/8

Prelim sent 30/8 (£1014 charges + £156.11 interest).

Std reply & complaints leaflet received 5/9

Offer received £70 9/9

LBA sent 12/9

No reply to LBA - MCOL requested 26/9

Offer received 26/9 - £218.

MCOL issued 26/9, acknowledged 29/9

Offer 29/9 - full amount ex. o/draft interest

Accepted as partial

Credited to account 12/10

AQ sent for rest

Morris1 v Barclaycard

Prelim letter sent 31/8 (£60 charges + interest).

Standard reply 9/9

Offer 12/9 - full amount!! :smile:

Morris 2 v Barclaycard (Mrsbass!):

Data Protection Act letter sent 7/9

Standard reply received 19/9 inc statements 5/04 to date and microfiche bilge.

Prelim 20/9 £100+interest actual, +same estimated.

LBA 3/10

Partial offer £48 6/10

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why are people insisting on calling them? it may end up in a case of he said and she said if it ever got to court stage, my advise and the advise of thie site, (with a proven procedure that WORKS every time in getting your money back) is to keep it all in writing!! Sorry had to re clarify my feelings on this.

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Olliebear, I understand that not everyone wishes to discuss their case by phone, but with the workload the banks have got on at the moment, certain issues can be dealt with far more quickly by a simple phonecall. There are very few departments that are allowed let alone prepared to discuss the finer points of a case as the complaint is passed around to different dept's and only the current one can discuss specific claims. BUT the other departments can help resolve simple problems.

Time and time again we (this site included) talk about the need to be informed about what you are doing, and the facts/reasons behind the claim/case.

 

We also slate the banks for responding with 'template letters', as quoted in the prelim letter available in the 'templates' section of this site!

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you four examples of how a phonecall has been more effective than a letter

  1. My recent S.A.R - (Subject Access Request) request for SYGMA bank was delivered to the wrong address by royal mail, as proved by track&trace and the address the clerk copied onto the front of my receipt. This was found and corrected 2 weeks ahead of when I would have had to write to them for non-complience. The person I spoke to was helpful and sincere.
  2. My recent S.A.R - (Subject Access Request) to Halifax, I called after 4 weeks and learned that there had been an error whereby the cheque was cashed but the letter not scanned and actioned, the person I spoke to apologised and ordered the statements for me there and then.
  3. In the MBNA forum there is a thread about 'can it really be this easy?', where by calling and speaking to a representative at least 7/8 people have been able to get contractual interest repaid, even though they were not originally going to apply for that! By only responding with our template letters others have only recieved the 8% they were asking for.
  4. I recieved my offer letter from halifax saying they would settle in full by Wed of next week. I rang today and politely chased this up, letting them know I would not write and inform the courts the matter was settled until I had received payment. Result? In two hours the funds were in my account in full.

At the top of the Halifax forum is a post by Bankfodder with the direct tel no for halifax card services complaints, encouraging people to call if they are having problems getting their requests dealt with. Recently (I think it was) Bankfodder posted a message reminding claiments that Halifax were forgetting to add the interest into there settlement figures, advising people to ring the legal team so they could add it.........

 

 

Shall I stop there, or carry on... :D

 

Please do not read this post as an angry rant or attack, it is honestly not meant in that way. I, like you, feel passionately about this topic. The beauty of an open forum is that views can be exchanged and points made.

 

That said, I would NOT advise anyone to go of willy-nilly negotiating their claim terms, that would undoubtably end in tears. Any agreements made over the phone must have either been confirmed in writing or have been fulfilled before you can fully trust them.

 

BUT..........in many many instances it is not damaging to pick up a phone, billions of people do it every day.

 

In seashell's case, my concern was that at court stage a lack of response could be damaging to his/her defense. We all know that the whole prelim+LBA procedure is purely designed to evidence that all reasonable attempts have been made to resolve the situation WITHOUT the courts being involved. How would failing to respond to attempts at negotiation look? I bet we'd all be screaming about the banks if they didn't ever respond.

 

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Olliebear, I understand that not everyone wishes to discuss their case by phone, but with the workload the banks have got on at the moment, certain issues can be dealt with far more quickly by a simple phonecall. There are very few departments that are allowed let alone prepared to discuss the finer points of a case as the complaint is passed around to different dept's and only the current one can discuss specific claims. BUT the other departments can help resolve simple problems.

Time and time again we (this site included) talk about the need to be informed about what you are doing, and the facts/reasons behind the claim/case.

 

We also slate the banks for responding with 'template letters', as quoted in the prelim letter available in the 'templates' section of this site!

 

 

I will give you four examples of how a phonecall has been more effective than a letter

  1. My recent S.A.R - (Subject Access Request) request for SYGMA bank was delivered to the wrong address by royal mail, as proved by track&trace and the address the clerk copied onto the front of my receipt. This was found and corrected 2 weeks ahead of when I would have had to write to them for non-complience. The person I spoke to was helpful and sincere.
  2. My recent S.A.R - (Subject Access Request) to Halifax, I called after 4 weeks and learned that there had been an error whereby the cheque was cashed but the letter not scanned and actioned, the person I spoke to apologised and ordered the statements for me there and then.
  3. In the MBNA forum there is a thread about 'can it really be this easy?', where by calling and speaking to a representative at least 7/8 people have been able to get contractual interest repaid, even though they were not originally going to apply for that! By only responding with our template letters others have only recieved the 8% they were asking for.
  4. I recieved my offer letter from halifax saying they would settle in full by Wed of next week. I rang today and politely chased this up, letting them know I would not write and inform the courts the matter was settled until I had received payment. Result? In two hours the funds were in my account in full.

At the top of the Halifax forum is a post by Bankfodder with the direct tel no for halifax card services complaints, encouraging people to call if they are having problems getting their requests dealt with. Recently (I think it was) Bankfodder posted a message reminding claiments that Halifax were forgetting to add the interest into there settlement figures, advising people to ring the legal team so they could add it.........

 

 

Shall I stop there, or carry on... :D

 

Please do not read this post as an angry rant or attack, it is honestly not meant in that way. I, like you, feel passionately about this topic. The beauty of an open forum is that views can be exchanged and points made.

 

That said, I would NOT advise anyone to go of willy-nilly negotiating their claim terms, that would undoubtably end in tears. Any agreements made over the phone must have either been confirmed in writing or have been fulfilled before you can fully trust them.

 

BUT..........in many many instances it is not damaging to pick up a phone, billions of people do it every day.

 

In seashell's case, my concern was that at court stage a lack of response could be damaging to his/her defense. We all know that the whole prelim+LBA procedure is purely designed to evidence that all reasonable attempts have been made to resolve the situation WITHOUT the courts being involved. How would failing to respond to attempts at negotiation look? I bet we'd all be screaming about the banks if they didn't ever respond.

 

 

I AGREE the beauty of a forum is we all have an opinion, mine was merely that!!!

 

You have some valid points!;)

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when it comes down to telepone calls, I think it comes down to how confident you are in the background of the issues you are talking about.

 

Like ATL, I've resolved many issues so far over the phone to my complete satisfaction that would have taken longer in writing. However, there have been 2 occasions when I took someones word over the phone that they would do something and lo and behold, several days later - no action. I ended up putting it in writing eventually and that wasted about a week. Swings and roundabouts.

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