@shiply Getting refund from Shiply, credit not being returned to Paypal acct.

[monkeysaving]

I listed an item on Shiply to be collected and paid a circa £30 fee however the delivery driver failed to turn up.

I then requested a re-list however this wasn't acknowledged during their support hours so I had to submit a new listing for the same item due to to time constraints on the collection.

I have since had the money from the first courier returned as a credit to my account but after the delivery fiasco and the fact that they do not vet their service providers I do not wish to use this service again. I have no recourse against the delivery driver as they don't receive the fee from Shiply so I am stuck with £30 in Shiply's coffers.

Before i attempt a Paypal dispute followed by credit card charge-back via Paypal does anyone have any other advice on how to get my credit refund back in my account?

[monkeysaving]

Ok. i've been doing a bit more research into their "User agreement" to boost validity to my claim where they state the following;

 

"2.1 We are not a transportation service provider, freight forwarder, broker or intermediary of any sort. The Site acts as a neutral venue through which Transport Providers and Users can meet and enter into negotiations with a view to entering into Transactions. We are in no way involved in the actual Transaction. We have no, and assume no, control over the quality, safety, or legal aspects of the Jobs and/or Transactions that take place through the Site."

 

Is this condition incorrect as they ARE involved in the transaction, i.e providing what is effectively an Escrow service between user and transport provider? This "neutral venue" statement sounds like a massive hole to me, for example if I owned a cake shop I could say that "we act as a neutral venue through which users can select the cake of their choice given the quotes displayed on the shelf" and then take a fee for providing visibility of the cakes. If the cake isn't actually a cake, but a rock then I have no recourse against the shop!

[monkeysaving]

Watching your comments @ Summers_mummy

[bcjms]

Have used Shiply since it first started, had a nightmare recently with a company with absolutely no comms. Had to relist delivery! Need a refund for first agreement as delivery company were deadbeat! Ended up agreeing through Shiply with someone else who has collected and delivered for me before - here is my mail to shiply (BTW HAVE SPENT AN HOUR QUEUEING ON SHIPLY PHONE NUMBER OVER 2 DAYS AND NOT GOT THROUGH TO ANYONE

 

Hi,

 

On sunday I put up a delivery on your site, I had several quotes and then accepted on on basis that the collection would be Wednesday or Thursday. By Wednesday despite calling emailing and trying other numbers no one had contacted me. When I spoke to someone, she said I was not on the list for yesterday or today. She called the driver and he had no knowledge of the job.

 

I tried to call you at Shiply, but waited 35 mins and was in a queue.Then I tried again this morning and queued for about 10 mins and had to go to work.

 

I then got an email from the collection agent saying he would collect. I said the seller did not know he had to be in and why hadn't they returned any calls emails and the reception girl said she had no knowledge of collection and nor did driver who she called.

 

I need to cancel this job asap as I have found someone else I used before who emailed me when i put the job up on shiply again. The rogue person who did not confirm or get back to me was TFlogist1 (1571) I need a refund as someone else has now collected via shiply.

 

Thank - you

 

sarah

[renegadeimp]

You dont need to post the same thing on multiple old threads You can create a new one to get info easily