Hi guys bit of a update Debenhams emailed me back this morning asking for the pictures I had took and had sent them originally so forwarded them over and they have apologised and offered a replacement or a refund. so I’m going for the refund to much stress receiving anything from them in future thank you to everyone who has advised me x

I popped into the shop but neither ladies were there so will have to try again I’m waiting on a response from Debenhams still after I explained in detail what had happened . I was thinking of doing a chargeback from the bank never done one before would they do it ?

Hi it’s a local shop which also acts as a evri drop off and collection point I didn’t get a statement off the assistants no just got the assistant to witness me open it who then called the other assistant to take a look and I told her what should of been in there she said straight away we have no idea what’s in the parcels and wasn’t us I said I wasn’t accusing them but just wanting them to witness me open it as I could tell there was something wrong

The perfume was from Debenhams it was paid on a debit card for £13 - not really expensive but obviously not the point . I will copy the email response from them that I got to day and I have replied to them immediately explaining exactly what has happened and I want a refund or a replacement…

Hi could someone advise please .. I purchased a bottle of perfume online from a high street shop ( not sure if I can name ? ) All went smoothly they dispatched my item and were sending it with evri I diverted it to my local pick up point as thought I would be at work when it came evri had my parcel for a week and seemed to be stuck just saying they had my parcel and would let me know when it was out for delivery this carried on all week I went on evri’s bot chat and it said straight away that it would look into it or raise it and the next day it was out for delivery and got delivered to my local pick up shop When I was handed my item I could tell something was wrong as it was to light felt like nothing was in the parcel , immediately I asked one of the assistants to feel it and asked her to witness me opening it in store I opened it and I was right there was just the rolled up bubble wrap inside no perfume, the assistant was as shocked as me and assured me had nothing to do with them which I believe as I’ve had loads of parcels delivered there before On further looking at the parcel the assistant showed me the bottom had been opened and sellotaped back up and should of been sealed I contacted evri who over their bot thing told me to contact who I got it from which I did . I took pictures and sent it to them they said they would look into it and look on their cameras etc today they emailed me and said they could see it on camera being packed and sent so not their fault no refund or alternative What can I do ? I’m fuming to say the least

thanks all i feel so much better now been so stressed worrying and your right Scarletpimpernel about the embarrsentment and shame exactly what i do feel and i no im not the only parent to go through this but you feel it at time .

yes they got all there stuff back . so can you really just ignore them without any threats of court etc ?

hi looking for some advice my daughter got caught with a friend shoplifting from boots i received a call from the security guard telling me he had my daughter and her friend and also telling me what they had stolen between them obviously i was in shock and very upset and gave my permission to release her ,he also told me that they use the retail loss scheme but didnt know if my daughter would be perused by them as she is only 15 and usually have to be 16 but wasnt sure as rules and regulations change all the time ! is this right ? im terrified of getting the bill through if they do as im a single parent and finding hard like most people to keep my head above water i no what she has done is very wrong and have stressed this to her very loudly and she will not be going anywhere for a long time the amount they stole was about £70 so rlp will prob send me a massive bill if she can be perused but how the hell am i going to afford it having sleepless nights stressing about this any advice please thanks

thankyou harrassed senior for your quick reply i can afford £5 a week ive paid them £80 so far and debt in total they reckon is £164.56 but as i said wasnt there for 2 months where they were charging me i have a letter from them dated january saying notice of court action saying :- pursuer scottish power and principal sum £164.56 . and if i send them letter i dont no if what i send them is valid as there saying wot i sent them isnt its my tenancy agreement so dont see why ? i no i was in debt with scottish power as what they did was change my pre pay elec meter then decided it hadnt been set right and i owed them money even though it wasnt my fault there the ones who should be dealing with amending meter ,there excuse was they couldnt gain acsess to my property which was a load of b*** as meter was at front of house as was the whole estates where anyone could gain acsess to it so i agreed in end nothing i could do and just paid them off my meter . just to give u an idea sorry for going on

HI im looking for some advice with these so called debt collecters past due credit solutions ,they contacted me in january due to a outstanding debt from scottish power that i had been paying off my electric metre but in june of last year my neighbours house was burnt down in an arson attack and i was made homeless and then rehomed ,never thought to contact scottish power last thing on my mind ! anyway i agreed to pay them £5 a week but told them the dates they were charging me for were wrong as i had moved out in june and were charging me up until end of august ,they told me to send them a copy of my new tenacy aggreement so they could amend it ,so i emailed it to them on email address they gave me and heard nothing so sent again still nothing even when ringing them saying hadnt got it so left it a bit and then emailed again adding if they didnt respond i would stop payments ,i rang them today and told them that i had sent them 3 emails with proof on and all i got from them was it wasnt valid ! i asked him why and if it wasnt valid then why has no one bothred to contact me ? he replied he didnt no why it wasnt valid and as i was still paying didnt contact me and he would find out why proof wasnt valid and let me no in couple of days ! and that was it couldnt believe it do i stop payments ?

think everything was disconnected the night of fire remember seeing them come switch something off obviously to stop houses from blowing up etc will have to ask my housing association if they contacted them

it dates back from 2008 i think . scottish power prob tried writing to me but house was boarded with grids so no mail was getting through i just rang important ones i needed to change address

ok can try that but could they say its to late in hands of debt recovery ?

hi wonder if any one can help ? please bare with me while i explain ... i was in debt with scottish power due to them not setting tarrifs right on my elec meter they said this was not there fault and i still had to pay amount so i agreed in end to pay a certain amount off each week on my meter ,then in june last year my neighbours house caught fire and i had to be rehomed suddenely i never told scottish power as i had to many other things on my mind ( my neighbour died being one of them ) last week past due credit contacted me on my mobile saying i still owed £174 i told them i no longer lived there and what had happened they told me still had to pay it . in the end i just agreed to pay them a certain amount each week i offred 5 pound a week to them as im a single parent only working part time they said they wouldnt except this and wanted £10 a week to cut a long story short i managed to get my way but trouble i have with them is there charging me up untill august when i wasnt even in house i told them this but they said i should email them a copy of my tenancy agreement so thats what i did but surprise surprise now there getting there money not a word from them im so mad and dont no what to do ?

well its monday and just had to ring them again its like talking to a brick wall over and over again the loss ajuster is not around again ! and the person who answers phone doesnt have a clue wots going on saying they still havnt recieved my list of condemed items and on my details still got my old address when i told them ive moved and gave them new address weeks ago ! im really struggling here can any one please help im a single parent finding this all to much