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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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Discussion on pay bailiff or council direct and fees etc


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Yes, there is some responsibility on the council. My issue is the continuous use of the phrase "100 percent responsible" which is not just misleading, it is plain wrong. Bailiffs carry responsibility for their actions.......

 

 

See what you make of this:

 

Particularly the "Who is responsible for the actions of the bailiff" bit...

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See what you make of this:

 

Particularly the "Who is responsible for the actions of the bailiff" bit...

Ouch!!!!! I always understood that a contractor who messed up shared liability with the hirer, jointly and severally, so the council would be liable for any fraud by a bailiff, How can a council divest themselves of this liability as Jamberson says they can?

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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See what you make of this:

 

Particularly the "Who is responsible for the actions of the bailiff" bit...

 

Who is responsible for the actions of the bailiff?

 

The answer to this is simple. It is the local authority.

 

i have made it easy for him as i expect he is still reading from last night :lol::lol::lol:

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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and what i am saying old council tax debt comes AFTER mortgage /rent electric and gas and food

 

hope that makes sence:-)

 

It should be treated at the same time really. Obviously keeping a roof over your heard is very important too! As is eating :)

 

I've heard that some councils are starting to go down the attachment of earnings route a lot more, if people have a couple of liability orders they can be particularly harsh in their effect.

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It should be treated at the same time really. Obviously keeping a roof over your heard is very important too! As is eating :)

 

I've heard that some councils are starting to go down the attachment of earnings route a lot more, if people have a couple of liability orders they can be particularly harsh in their effect.

Especially if the person gained the arrears whilst waiting for Council Tax benefit to be calculated when they signed on after losing their job, and have just got a new one after a year on JSA.

We could do with some help from you.

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Especially if the person gained the arrears whilst waiting for Council Tax benefit to be calculated when they signed on after losing their job, and have just got a new one after a year on JSA.

 

The whole process is a joke if you ask me. In my line of work we get more grief about council tax than ANY other type of debt going.

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The whole process is a joke if you ask me. In my line of work we get more grief about council tax than ANY other type of debt going.

 

Exactly, as a local community councillor, I have helped residents in my ward to deal with council tax, the problem lies in the automated system, that allows a Liability order to be obtained often for a pittance, below the allowed threshold, and the case sent out to bailiffs, BEFORE the benefit is calculated, awarded , and backdated to clear the arrears, and zero the account.

 

As the Lo is in place and costs for obtaining the wrongful, yes wrongful LO; as account should be on hold due to claim processing, and arrears are paper only, say £100 are applied, along with bailiff fees, debtor has been sorely wronged, but they will be pursued with full vigour for the court fee and bailiff charges.

 

This is a real issue where there is Crapquita stitch up in a council

Edited by brassnecked

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Who is responsible for the actions of the bailiff?

 

The answer to this is simple. It is the local authority.

 

If you seriously think bailiffs have no responsibility for their actions, you are wrong once again. It is this type of nonsense which is making this forum unfit for purpose. There is joint liability for some areas and sole liability on the bailiff for others, particularly criminal offences such as assault.

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Are you in the Midlands? We have Capita here. Nightmare.

 

Yep its Capita and Equita I have been dealing with. little things like passing the debt over to the bailiffs a week before agreed paydate despite having sicknotes and copies of my redundancy letter and being told they wouldnt its why im trying to get a raft of complaints together to take back to the LGO and pass onto the media

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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If you seriously think bailiffs have no responsibility for their actions, you are wrong once again. It is this type of nonsense which is making this forum unfit for purpose. There is joint liability for some areas and sole liability on the bailiff for others, particularly criminal offences such as assault.

 

...let us look upon bailiffs as the foot soldiers and the LA as the Generals ....Generals issues orders to the foot soldier and the when the battle plan goes wrong because the foot soldiers didn't understand the given order..... it is the GENERALS who would face the Court Martial.

 

When it comes to CT and NNDR they are not classed as 'criminal offences'and that imho, is where you must learn to differentiate as opposed to applying your interpretation of the rules to every category to which a bailiff may be employed.

 

If it is your considered opinion the forum offers nonsense and appears 'unfit for purpose' then all I can say is...please shut the door quietly when you leave

 

Wd

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...let us look upon bailiffs as the foot soldiers and the LA as the Generals ....Generals issues orders to the foot soldier and the when the battle plan goes wrong because the foot soldiers didn't understand the given order..... it is the GENERALS who would face the Court Martial.

 

When it comes to CT and NNDR they are not classed as 'criminal offences'and that imho, is where you must learn to differentiate as opposed to applying your interpretation of the rules to every category to which a bailiff may be employed.

 

If it is your considered opinion the forum offers nonsense and appears 'unfit for purpose' then all I can say is...please shut the door quietly when you leave

 

Wd

 

Especially when people are coming back on the forum and passing on success stories! Clearly this place works we may not all agree on the best way forward but I dont think getting petulant and taking up peoples threads with arguments about a single point is the way forward.

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Then you will continue to give out bad, dangerous advice.

 

As for the comment "Advice can only be offered based on experience (unless your a legal expert)" this is logical nonsense. You give advice based on knowledge of the facts, not something which happened to you. Every situation is different and you can only predict the outcome on the basis of knowledge of the sytem. It may surprise you to learn that some people on here do actually have legal expertise. Leave the advice to them.

 

how would you like this served up???:boxing:

 

all your words not mine:lol::lol::lol::lol::lol::lol:

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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We can only give OPTIONS where an OP thought there were none, it is up to them shich strategy is suitable, if they have no car and bailiff cannot get a levy, then there is less risk to them with the pay council plus legit fees option

It is their choice we can advise what can happen, what hads worked, and implications, then it is up to OP

We could do with some help from you.

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Guys we are not helping the OP with this argument,

I think we should get back to the OP'S PROBLEM

 

 

as was sugested before may be we should start a new tread for the pro's and con's for paying the council direct.

 

leakie

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Guys we are not helping the OP with this argument,

I think we should get back to the OP'S PROBLEM

 

 

as was sugested before may be we should start a new tread for the pro's and con's for paying the council direct.

 

leakie

 

Definitely Leakie.

 

But If Op pays council, plus visit fees and prevents a levy, bailiff can call as many times as they like, add as many attending to remove, van fees, admin fees, call the Kraken fees, head h fees as they like, none will be payable without a valid levy, apart from £42.50 for the first and second visits.

 

If the bailff gets a valid levy then the game changes to challenge any unlawful or excessive fees, but again there is no legal compulsion to deal with the bailiff.

We could do with some help from you.

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I am closing this thread for a bit and seperate the ops query and the discussion and put up a discussion thread

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I have now removed the ops query top a thread of its own and reopened this as a discussion

 

I have found this thread very interesting and thought provoking and it does show you why CAG is here.

 

We are all here for the same reason so please bear this in mind.

 

There are many regular and knowledgeable caggers on bailiff matters and not everyone can be 100% spot on each time and just shows us that we do have different avenues and strategies that can be used and how different statues and laws can be interpreted differently.

 

Some posts have been very close to the bone, so please refrain from trying to make your posts personal against another user, and also trying to inflame others will not be tolerated. We are all adults and I for 1 of many would like this thread to continue on the path it was meant to be maintained.

 

Ida x

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I think the following considerations are crucial in beginning to understand whether or not bailiffs can lawfully continue enforcement (i.e. levy goods) for their fees alone.

 

The first consideration key to an understanding is:

 

  • Private bailiff fees do not exist in the collection of council tax arrears (all fees and charges are the council's fees in law, both those that are prescribed and those that are simply stated as being "reasonable" in the legislation).

Consider then, a scenario where council tax debt has been settled directly with the council. The debtor has paid all outstanding monies owed, less the council's statutory fees.

 

With regards to whether the bailiff is then lawfully allowed to levy for the "COUNCIL'S" fees alone, some of the questions have to be:

 

 

1) Can and do councils deduct their own statutory fees (for themselves) from monies received directly from the debtor?

This, if enforcement is outsourced, I should think would be unlawful, because NO employee of the council has been involved in enforcing the debt.

 

 

 

2) In a scenario where the bailiff firm collects all debt including statutory fees, do bailiff firms forward all payment to the authority, including fees?

This apparently depends on the local authority and what's detailed in the Service Level Agreement between itself and the Bailiff contractor.

 

 

For example, Manchester City Council states this:

 

All fees associated with the bailiff action are payable by the debtor first and are retained by the bailiff companies as payment for their work before they start collecting the Council’s debt. The Council does not make any payments to bailiff companies for bailiff work – if they do not succeed in collecting the debts, together with their associated costs, then they do not get paid.

 

 

On the other hand North East Lincolnshire Council states:

 

 

Before a payment is taken by North East Lincolnshire Council the amount of fees will be debited to the debtors account. As soon as payment has cleared Rossendales will be informed and will then issue an invoice to North East Lincolnshire Council for the fees.

 

 

 

From the above information it appears almost conclusive that the bailiff firm is not required to remit enforcement fees to MCC. However, the bailiff firm is most probably required to invoice the council for the fees, if only for VAT purposes.

 

It is unclear whether the bailiff firm is required to remit enforcement fees to NELC. Further details in the SLA indicate that the above quoted text may be in connection with payments made to the council direct by the debtor. The relevant sections are 3.27 onwards if you fancy attempting to untangle the meaning.

 

The relatively few clues obtained from the SLA's of MCC and NELC are insufficient in themselves to enable one to determine whether or not a bailiff in these circumstances can lawfully levy for fees alone. However, in the case of Manchester City Council, it is almost certain that fees collected by bailiffs are never remitted to the council, indicating that the bailiff does not collect fees on behalf of the authority. You could probably then assume that the bailiff would not be permitted to continue enforcing payment on the strength of the council's liability order.

 

However, depending on how you interpret North East Lincolnshire Council's SLA, the fee element, may or may not be remitted along with original council tax debt.

 

If remitted to the council, it could be considered that the bailiff has not only collected the debt on behalf of the council, but also its statutory fees, which upon invoicing the council once funds have cleared will effectively be the bailiffs remuneration. The importance of this I would think is the council has taken payment of its own statutory fees and distributed them on being invoiced by the contractor.

 

In such a system where "fees will be debited to the debtors account", then it may be possible that the bailiff could levy for the "COUNCIL'S FEES" alone, owing to debt still outstanding on the liability order.

Edited by outlawla
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:@ outlawla "In such a system where "fees will be debited to the debtors account", then it may be possible that the bailiff could levy for the "COUNCIL'S FEES" alone, owing to debt still outstanding on the liability order."

 

I think that is so, therefore the key is in each councils SLA with their appointed bailiffs.

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It is brassnecked, but like I said its unclear (to me anyway) whether monies with respect the council's fees are remitted. The relevant parts of the SLA are from 3.27 onwards. I can't decipher it though, its ambiguous.

 

I will take a look in the morning at the SLA, i am up at stupid o'clock so am off now

We could do with some help from you.

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They will Invoice the council for fees hmmm nothing about whether a new lo would be required it isn't part of the original debt though...

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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