Another lloyds complaint not upheld

[gurggles]

I have received a letter from Lloyd saying the complaint is not up held.I have used the general jist from this thread as a reply.

http://www.consumeractiongroup.co.uk/forum/showthread.php?359876-Lloyds-PPI-Complaint-not-Upheld

 

Below is my reply,can anyone advise me on this please.

 

 

I am writing to you today in relation to your decision re my complaint about my Payment Protection Insurance (PPI) Policy. After reviewing my case you decided that the PPI was not miss sold. You explained your reasoning behind your decision and requested if I was unhappy with this to contact you further within 28 days from the 21/8/2012 with any further evidence to support my claim.

Ø I stated on 07/08/2012 in our telephone conversation

1 I do not think I was told about it. Let me clarify this.

I was not told about PPI being optional and indeed was not even aware PPI was on any loans?

I know this because I would not have signed up to something which was going to add to the cost of a loan which would either have caused me more financial difficulty or because my job gives me 6 months full pay and 6 months half pay depending what job I was in at the times of the loans and I wouldn’t need it.

2 I thought it was part of the process. Let me clarify this.

The loan amount I was paying was I though paying the loan and the loan only. I had no idea PPI was included in the amount I was paying, the process as I thought was signing the loan documents and this was the amount I had to pay for the LOAN.

3 I did not need it as for sickness i get six months full pay and six months half pay. Let me clarify this.

Depending what job I was in at the time of the loans I would either as explained above been able to pay for any loan for a considerable time or If I was in a job prior to my current employment I would not have agreed to pay PPI because it would have incurred a further financial burden on top of the loan cost and I would not have taken the loan out if I was aware PPI was on it or if I was told it was optional I would have opted out of PPI.

 

Ø In your conclusion: “You feel your advisor acted fairly and reasonably throughout the sale”.

 

I would suggest unless you have an actual transcript or recording of the matter IT IS unfair for you to introduce 'pure speculation' and 'conjecture' upon on what might or might not have happened in a conversation you were not a party to. If your advisor acted fairly as you say then there would not have been PPI on the loan because had they been fair they would have explained there was PPI on the loan and that it was optional, but because they did not do this I have ended up paying for PPI I did not want and would not have signed up for if this had been explained at the time of the loans.

. Under your Consent to Cover you say “I am persuaded that this required a verbal explanation ensuring I was made aware of what I was purchasing” As evidenced by my comments RE: 1,2,3 under no circumstances was I ever told PPI was on any of these loans because i would not have agreed to paying PPI if this was the case. Subsequently I was miss sold PPI.

Using mere reference to your guidelines at the time to justify your refusal that 'it did not happen’ because' those were in place’, is wrong and unfair.

 

For the above reasons and those mentioned in my previous correspondence I am requesting a full refund of all my insurance payments plus interest. I reserve the right to take further action and will allow a time period of 14 working days for your reply.

 

Yours faithfully

Edited August 22, 2012 by gurggles

[citizenB]

Sounds good to me.

[gurggles]

Posted above letter,so will update in 14 days time with any response.

[Sonea Fifer]

I too received pretty much the same generic rejection letter from Lloyds as you did. I also drafted another letter like you (with the help of people on this forum) clarifying my stance on the points for rejection they raised and I received their final response within the allocated 14 days indicating their decision still stood. My next step was to draft a letter and copy all the relevant documentation and post off to the FOS.

 

For the above reasons I'll be following your updates on this thread and wish you all the best with your complaint.

[nunnyrose]

ditto

subbing.

It seems to me that LTSB have taken a policy of rejecting claims for loans - they seem to be coughing up with credit cards, especially if the card has an outstanding balance where they they can use the offset rule, but when it comes to loans they are trying to wriggle out of it. Keep at it !

[gurggles]

Well phone tsb and they say a letter is on way rejecting my second letter.I suppose the fsa is the next step does anyone know how i go about complaining to them?

[citizenB]

Well phone tsb and they say a letter is on way rejecting my second letter.I suppose the fsa is the next step does anyone know how i go about complaining to them?

 

Nope, the Financial Ombudsman will be your next step.

 

There is a complaint form on their website - you just need to complete that.

 

When you submitted your claim to LTSB for a refund - did you do a spread sheet and complete the FOS claim form ? If so, then you just simply need to send copies of those to FOS with any further information you believe should support your claim.

[gurggles]

Thanks, i didnt do a spread sheet because I have had 7 loans with lloyds over the years and they sent a letter stating only 2 loans had ppi,but did not say how much,although over the phone i was told it was £2400.I have filled in the questionnaire and will send it off.I also pointed out on the form that 5 did not have ppi and two did? I stated when informed about ppi i refused to sign up to it and the only time it was on was when i was not informed about it EG 2/7

[gurggles]

Got a letter yesterday from the FOS saying that my complaint had been upheld and that Lloyds will be contacting me within 8 weeks with their offer.Took from the 15th Dec till 4th may but got there in the end.Winner

[renegadeimp]

Good result. Now lets se eif Lloyds actually refunds the entire PPI amount.

[dx100uk]

good news

 

dx