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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Request for assistance with calculations for complicated Lloyds PPI Reclaim ** SUCCESS **


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hey great news

 

well done

 

publish that numbner by the way!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks guys! :) Ah yes - the phone numbers. They are:

 

Claims Line:

0845 601 2683

option 3

I didn't use this number in the end - I did the claim itself via the post but someone might find it useful.

 

 

Information Line:

0800 092 2290

Option 3

This is the one to use. As I mentioned before, they're a really helpful, friendly bunch of people. It's a freephone number and I only every spent around 3 minutes maximum on hold before getting through to a human. They were happy to answer all of my questions and to provide detailed breakdown of figures which were surprising in their complexity and frankness:

 

- The amount of money I borrowed

- When and where I took out the loan

- How many months I borrowed the money for

- The interest rate applied to the loan

- The amount of interest that the loan amount attracted

- The cost of the PPI

- The interest applied to the PPI

- The dates on which each of my DD payments were made

- The total cost of the DD payment each month

- The amount of the DD each month that was to pay off the loan and how much was to pay off the PPI

- How many DD payments were made before the loan was closed

- What the settlement figure was at the point I paid off the loan

- What proportion of the settlement figure was for PPI

 

They then sent me all of the above in paper format with a full statement showing each DD and how that ate away at the loan capital, etc.

 

The only slightly confusing thing is that initially I thought I only had ONE loan. On calling the helpline they identified that I had had FOUR of them. But the settlement was for 5 loans so I'm not sure why the helpline guys and gals were unable to uncover that one but the claims folks were. Not that I mind, of course!

I'm happy to post my covering letter too if it helps anyone? I was never sure (even now) how much bearing on their decision my covering letter had.

 

To recap, my situation was that I'd bought PPI knowingly but just hadn't really fathomed how much it would end up costing me (despite signing paperwork that seems to make it clear). When I answered the FOS questionnaire's 'why do you now think the PPI was missold?' question, my answer felt like a very weak reason to me and I fully expected them to say "you didn't read the paperwork correctly to realise how much you'd pay for it in the end? How is that our fault?!" But they didn't.

 

Thanks!

Andy

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  • 9 months later...

Hi all!

 

Sorry to bring up an old thread but this is quite similar to mine.

 

Where there had been a rebate, on the spreadsheet you list the monthly payments and it works out the simple interest.

 

The last entry being the ppi % amount from the settlement figure, so where there has been a rebate do I then deduct the rebate from the settlement figure, so add a less amount on the spreadsheet?

 

Cheers

 

E!

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Hi all!

 

Sorry to bring up an old thread but this is quite similar to mine.

 

Where there had been a rebate, on the spreadsheet you list the monthly payments and it works out the simple interest.

 

The last entry being the ppi % amount from the settlement figure, so where there has been a rebate do I then deduct the rebate from the settlement figure, so add a less amount on the spreadsheet?

 

Cheers

 

E!

 

Work out what the proportion of the settlement figure is PPI prior to the rebate being applied. The deduct the rebate from that PPI proportion and enter the resultant figure in the spreadsheet.

.

 

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don't forget to blank the resultant minus figure in the int col

 

I usually enter the PPI % of any rebate as a minus figure and blank the 8% column

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Cheers dx ill look when I get home.

 

It was a bit deflating to be honest finding some bits had been refunded, although I guess if it shouldnt have been sold and paid for in the first place its still worth claiming back!

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  • 6 months later...

Goodness, that was some maths!

 

So the bank worked out the refund for the loan that you didn't know about

- would they have worked out the refund for the rest of your loans?

 

This would have saved some manpower this end, and quite some internet paper!

 

Also, did you double check the sum they gave you for the forgotten loan?

 

Should we all do this level of calculating?

 

Is it because the banks will dodge what they can?

 

A lot of people have received more than they were expecting, which kind of makes all this calculating redundant!

 

I've been browsing for a couple of hours, and I am beside myself with joy

- I've had mortgages on 4 properties since the 90s, I may be able to retire!

 

One final question,

do I tackle car insurance and home insurance?

 

Many thanks, and watch this space,

 

Nick

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better to start a new thread

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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